11 of 11 Service Management Jobs in Edinburgh

a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

Contract Type: Permanent Working style: Hybrid 50% home/office based Closing Date: 3rd July 2025 The main purpose of the role is to support the Head of IT Service Management in defining, executing, and delivering the IT Service strategy in Royal London Group, as well as manage ITIL processes. About the role Own and drive the … strategy for Service and adjust the strategy based on evolving and broader Business and IT goals and needs. Communicate IT Service strategy to relevant stakeholders and provide regular progress updates. Own multiple ITIL processes (for example Change Enablement, Incident, Problem, Request, Configuration Management), drive continuous improvement of these, and obtain/retain buy-in to the processes. … Monitor and report on service performance, using data to inform decisions and improvements. Build excellent working relationships with internal and external teams to the function. Collaborate with cross-functional teams including incident management, service desk, and infrastructure to optimise service delivery. Prepare business cases as required to receive funding for proposed transformation activities and present to More ❯

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood We have … an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release manager to join our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on 04/04/25 at 11:30 to 12:00 if you would like to hear more … re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary More ❯

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood Check below … you have what is needed for this opportunity, and if so, make an application asap. We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release manager to join our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on … re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary More ❯

full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers, this person assures a high … quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and requires the establishment and management of expectations within the firm and drives the IT Service Team to … the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations More ❯

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited More ❯

and uphold trust through integrity. The Assistant Director (Data Operations) role will involve working as part of a small team that performs a variety of operational and data collection, management and quality-assurance activities associated with the production of a large number of high-profile client services. These services are all related to the use of the Moody's … Analytics Scenario Generator (SG). This market-leading software solution has a variety of applications in the insurance, wealth management and pensions sectors all of which involve the projection of a wide-range of economic and financial variables using stochastic models. The Assistant Director (Data Operations) will help manage, configure and execute complex automated workflows designed in-house to … data and a team of software developers who build and maintain the infrastructure used to deliver our services. The role ideally requires an experienced market data analyst with proven service delivery skills in a demanding operations environment. A flexible approach to work scheduling is required with occasional out-of-hours/weekend work required during monthly service delivery More ❯

also advancing your own career. Key Responsibilities: Leadership & Mentoring: Lead, mentor, and develop a small team of engineers, fostering a culture of growth and innovation. Cloud Expertise: Drive the management and improvement of cloud operations using Azure, ensuring infrastructure is optimised for performance, scalability, and security. Collaboration: Build and maintain effective working relationships with key stakeholders across business units … infrastructure and cloud services Strong system administration skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally More ❯

Job Details Date: 12 July 2021 Location: Edinburgh or remote working Employment Type: Full-Time About DMPonline DMPonline is a service that enables researchers to create and maintain data management plans for their research, aligning with funder, institutional, and disciplinary expectations. It is freely available for researchers, with the Digital Curation Centre (DCC) supporting the system through service … for the platform's future. Team and Responsibilities You will be part of a team focused on DMPonline, which comprises developers, infrastructure specialists, business development staff, user liaison, and service management roles. The team collaborates with other parts of the DCC's work, such as research projects, events, consultancy, and training. Additional Information For further details and to More ❯

Vacancy for two developers for DMPonline at Digital Curation Centre 25 October 2021 Edinburgh Full-Time DMPonline is a service that allows researchers to create and maintain data management plans for their research, meeting expectations from funders, institutions, and disciplinary norms. It is free for researchers, and the system is supported by selling services to institutions, funders, and … bug fixes, feature development for specific projects, and strategic planning. You will work within a team focused on DMPonline, which includes developers, infrastructure experts, business development, user liaison, and service management roles. The team also collaborates with other DCC activities such as research, coordination projects, events, consultancy, and training. More ❯