Service Design Manager
- Location
- Redhill, England, United Kingdom
consistent, and compliant with Indra internal standards and TfL contractual requirements, and that services are designed to meet business objectives, operational needs, and service acceptance criteria at all times. Key duties include: Define, maintain, and continuously improve the Service Design and Service Transition Plan, ensuring alignment with contractual … decommissioning processes. Ensure all service designs support safe, controlled implementation of changes, minimising disruption to live services and customers. Define and manage service acceptance criteria, system impact assessments, and traceability from business requirements through to delivery and testing. Coordinate across suppliers and interfacing parties to ensure integrated service ...