party/third party applications covering 1st-3rd line technical support. Required experience: 2+ years in a similar role supporting SaaS/Web/Software application Strong Azure Knowledge (Azure Services, ApplicationInsights etc..) This role is working 2 days a week on-site as well as being part of a More ❯
Windsor, Berkshire, England, United Kingdom Hybrid / WFH Options
Job Box Recruitment Limited
recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and alerting systems using tools such as SolarWinds and AzureApplicationInsights . Coordinate software releases and maintenance activities (patching, upgrades, etc.). Support continual service improvement initiatives and contribute to IT strategy and roadmaps. Participate in an … related technologies. Strong background in 2nd and 3rd line support within complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , AzureApplicationInsights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work collaboratively across multiple teams and business units. Experience in More ❯
