Salesforce Service Cloud Lead
- Hiring Organisation
- Accenture
- Location
- Manchester, Greater Manchester, United Kingdom
- Salary
- £ 70 K
conduct strategic conversations with CIO-level stakeholders on customer service technology, organisational transformation and AI adoption.Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation.Experience defining service transformation strategies that combine process improvement, operating model … architect enterprise-scale Salesforce Service solutions while balancing scalability, security, performance, maintainability and operational excellence.Strong commercial and consulting skills, including business case development, roadmap definition, executive storytelling and stakeholder management.Experience developing industry-leading propositions, offerings and thought leadership in the customer service domain.Ability to work creatively ...