Senior Manager, Customer Success
- Hiring Organisation
- Afiniti
- Location
- London, United Kingdom
- Salary
- £ 100 K
RelationshipsServe as the primary customer-facing advisor for assigned UK accounts, guiding engagements, performance reviews, and solution discussions, and building trusted relationships with business, operational, and technical stakeholders.Lead executive business reviews and strategic account planning; support contract renewals and commercial negotiations.Ensure alignment between customer objectives … with Product, Engineering, and Data Science on evaluation and deployment.Success MeasuresContribution to revenue targets and forecast accuracyCustomer satisfaction and retentionAchievement of business case objectivesGrowth and expansion of assigned UK accountsProduct adoption and customer value realisationStrategic partner engagement and opportunity developmentContribution to AI innovation and adoption initiativesQualifications5+ years ...