Customer Engagement Manager
- Location
- Greater London, England, United Kingdom
change management for multi‐phase, multi‐stakeholder rollouts Drive project governance: weekly status reviews, executive steering committees, escalation management, and lessons learned Manage project economics: ensure delivery profitability, track budget burn, forecast overruns, and negotiate scope changes when needed Define success criteria with customers upfront and measure progress against business … tracking, change control Data‐driven decision maker: you use metrics to diagnose problems, forecast outcomes, and drive accountability Strong business acumen: you understand project economics, gross margin dynamics, resource utilization, and how delivery impacts company growth Process‐oriented but pragmatic: you build structure where needed but don't let process ...