6 of 6 Genesys Jobs in England

Orchestration DirectorGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … company and take ownership of their work. Join the team and create the future of customer experience together.Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.This is a critical focus area ...

contract renewals Deliver thought leadership across contact centre transformation, AI, automation, and customer experience Collaborate with delivery, cloud, and platform teams (AWS, Azure, Genesys, NICE) Key Requirements: Strong experience in telecom/telecommunications accounts Proven success in account growth, farming, and revenue ownership Experience with contact centre, CCaaS ...

solutions. Strong understanding of integrations and multi-platform environments. Confident delivering workshops and demonstrations. Structured documentation discipline. Desirable Experience with leading CCaaS platforms (e.g. Genesys, NICE, Amazon Connect, Webex). Exposure to secure customer interaction environments. Experience supporting formal RFP processes. Familiarity with AI-driven CX automation. What ...

Important If you haven’t used Five9 previously, we will consider applications from candidates with comparable skills using one of the following similar tools: Genesys, MaxContact, Connex AI/Connex One, 8x8, NICE CX, RingCentral, Talk Desk, and Dialpad. This role is being exclusively managed by Tim Campion at CCP. ...

certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications ...

What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...