9 of 9 Genesys Jobs in England

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

distributed systems. Strong expertise in AWS, including cloud architecture and platform strategy. Practical experience with contact centre platforms and technologies such as Avaya, Cisco, Genesys and NICE. Excellent stakeholder management skills, with the ability to operate credibly and influence at senior levels. Strong enterprise architecture, solution architecture and design skills ...

more of the following solution areas: Unified Communications & Collaboration (UC&C) Customer Experience (CX) Security & Connectivity Exposure to technologies such as Microsoft Teams, RingCentral, Genesys Cloud, Zoom Contact Centre, SD-WAN or SASE. Experience within highly regulated sectors including Healthcare, Financial Services or Government. What Success Looks Like In this ...

SMP. Pipeline Skills: Demonstrated ability to generate and manage a robust sales pipeline. Tools: Proficiency with CRM and engagement platforms such as Salesforce, Genesys, or NICE. Soft Skills: Exceptional communication and organizational skills with a professional, enthusiastic approach. Qualifications: Relevant certifications (CPP/CIPP) are a plus but not required. ...

. Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think … constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence ...

Dynamics Lead Developer – D365/Azure Dynamics 365 CRM, Genesys Cloud CX, Azure, .NET/C#, Agile, Digital products, CI/CD, Power Platform, Azure Functions, Service Bus, API integrations, Terraform, Azure DevOps, Infrastructure as Code (IaC), Microsoft Power Platform tools (Power Automate, Power Apps, Dataverse), DevOps practices 6 months … small number of related project teams. This role is pivotal in leading the development of our Dynamics 365 CRM and Genesys Cloud CX solutions, as well as integrations into our broader Azure-based architecture. Day-to-Day of the Role: Lead the development of digital products using D365 CRM, .NET ...