10 of 10 Genesys Jobs in England

least two of the following, with working knowledge of the rest: • ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) • Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] • AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) • Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements) Required Skills & Experience • 12–18+ years ...

least two of the following, with working knowledge of the rest: • ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) • Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] • AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) • Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements) Required Skills & Experience • 12–18+ years ...

fast-paced environments. Fluent English; ability to travel when required. Desirable Experience with CPaaS/contact centre/API-led solutions (Twilio, Five9, Genesys). Previous collaboration with vendor sales teams (AWS, Salesforce). European language skills. Why Join Us? Culture is at the heart of everything we do. ...

hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate ...

Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/ ...

Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/ ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

user experience, ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM system. Aim for first-contact resolution by capturing accurate data and following established processes. Maintain the team's knowledge base by updating existing ...

lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. Key Responsibilities: Manage end-to-end contact … centre projects, from initiation through delivery and handover to operations. Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules, budgets ...

lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. Key Responsibilities: • Manage end-to-end contact … centre projects, from initiation through delivery and handover to operations. • Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. • Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). • Develop and manage project plans, schedules, budgets ...