value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world's most recognizable brands, to deliver services to augment their ability to execute a CX More ❯
AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in More ❯
AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in More ❯
of AI to enhance service quality and efficiency. Awareness of the key technology players in the Service industry, including but not limited to Salesforce, Genesys, AWS, Microsoft, Google, NICE, Service Now. Experience developing winning proposals, leading bid submissions, and presenting pitches by demonstrating how you will achieve and deliver the More ❯
Drive Continuous Service Improvement (CSI) for performance and security. Qualifications: Experience in voice solution design and administration. Expertise with Alvaria SIPhony Contact Centre and Genesys cloud platform. Knowledge of Avaya handsets and Alvaria softphone. Experience with PCI compliant telephony solutions. Familiarity with Ribbon Sonus SBC and Asterisk PBX technologies. Desirable More ❯
VNC/TeamViewer). Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, documentation, and knowledgebase articles. Using the Genesys call receipt system. Task ownership through to resolution and ultimately customer satisfaction. Ensuring all calls that cannot be resolved are escalated on through IT in More ❯
systems Ability to work 8 hours on a shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree More ❯
systems Ability to work 8 hours on a shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree More ❯
cross-sector experience, including Automotive, Retail, Consumer Products, Energy & Utilities and Financial Services industries. • Working knowledge of Contact Centre technology (e.g., Salesforce, Zendesk, AWS, Genesys Cloud, Google CES, NICE CXOne) and automation solutions such as conversational AI and agent assist advantageous. Why you should consider Capgemini Growing clients' businesses while More ❯
Abbots Langley, Hertfordshire, United Kingdom Hybrid / WFH Options
Onyx-Conseil
position and is inside IR35 so will require working via an FCSA accredited umbrella company. Essential skills and experience Recent experience of working with Genesys as a contact centre solution Recent experience of working with SIP Servers or SIP registration LA International is a HMG approved ICT Recruitment and Project More ❯
strategic objectives. They will excel in designing and implementing robust architectural solutions within complex system landscapes, leveraging extensive experience with Salesforce Financial Services Cloud, Genesys Cloud, M-Files document storage, Microsoft infrastructure, Azure capabilities and innovative customer service solutions while demonstrating the ability to seamlessly integrate diverse vendor systems. You … Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Recognised proficiency in customer and customer service technologies, with the ability to apply knowledge of architectural patterns, technology components, and vendor products, particularly within More ❯
strategic objectives. They will excel in designing and implementing robust architectural solutions within complex system landscapes, leveraging extensive experience with Salesforce Financial Services Cloud, Genesys Cloud, M-Files document storage, Microsoft infrastructure, Azure capabilities and innovative customer service solutions while demonstrating the ability to seamlessly integrate diverse vendor systems. You … Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Recognised proficiency in customer and customer service technologies, with the ability to apply knowledge of architectural patterns, technology components, and vendor products, particularly within More ❯
As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty Key Responsibilities Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions … chatbot performance and functionality based on user feedback and analytics insights Desired Skills and Experience Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks Strong understanding of NLP More ❯
Genesys Engineer - Outside IR35 - 6 Month Contract My client is a leading insurance provider that requires the assistance of a Genesys Engineer with specialist experience in Bots. This role has been determined outside IR35 and will be an initial 6-month contract. It will be remote, but you must be … UK-based and have RTW. Key Skills: Genesys Cloud Professional (Active Certification) Genesys Cloud Specialist (AI & Bots, Architect preferrable) 3+ years’ experience in deploying/configuring Genesys Cloud Solid understanding of bot-building techniques and conversation design methods Demonstrable experience of building voice/digital bots This client is looking … in the next couple of weeks, so if you are interested, please apply using the link below or email jamesf@infosecpeople.co.uk for more information. Genesys Engineer - Outside IR35 - 6 Month Contract More ❯
Genesys Engineer - Outside IR35 - 6 Month Contract My client is a leading insurance provider that requires the assistance of a Genesys Engineer with specialist experience in Bots. This role has been determined outside IR35 and will be an initial 6-month contract. It will be remote, but you must be … UK-based and have RTW. Key Skills: Genesys Cloud Professional (Active Certification) Genesys Cloud Specialist (AI & Bots, Architect preferrable) 3+ years’ experience in deploying/configuring Genesys Cloud Solid understanding of bot-building techniques and conversation design methods Demonstrable experience of building voice/digital bots This client is looking … in the next couple of weeks, so if you are interested, please apply using the link below or email jamesf@infosecpeople.co.uk for more information. Genesys Engineer - Outside IR35 - 6 Month Contract More ❯
remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word, Teams More ❯
a department that is continually on a journey of change. Key Responsibilities Partner Relationship Management: Serve as the primary interface for strategic partners (e.g., Genesys, AWS, Google, Cognigy) across all global regions. Build and maintain strong, mutually beneficial relationships from C-suite to operational levels. Ensure alignment between Sabio and … Skills Knowledge and Expertise Knowledge: Deep understanding of the CX technology landscape, including cloud platforms and AI-driven solutions. Knowledge of partner ecosystems, particularly Genesys, AWS, and other leading CX technology providers. Strong grasp of commercial models, including ACV, gross profit metrics, and joint go-to-market strategies. Skills: Exceptional … and executing multi-region partnership strategies. Ability to align complex internal and external priorities to drive business outcomes. Technologies: Customer Experience (CX) platforms (e.g., Genesys Cloud, AWS Connect) CRM and pipeline management tools (e.g., Salesforce) Data analytics and AI/ML technologies. Cloud-based infrastructure and SaaS models. Qualifications: Bachelor More ❯
ll be at the forefront of shaping the next generation of customer contact experiences. As we transform our contact centre capabilities with technologies like Genesys Cloud CX and AWS Connect, this role offers a unique opportunity to craft innovative, scalable solutions that elevate our customer journeys. What You'll Do … Define and deliver contact centre solutions that align with British Airways' strategic and technical vision, ensuring seamless integration with platforms such as Genesys Cloud CX and other CCaaS technologies. Collaborate closely with product and engineering teams to translate business challenges into clear, actionable technical architectures, particularly across customer engagement touchpoints. … environment. An innovative and inquisitive mindset, always seeking opportunities for improvement and learning. Your Experience: Demonstrable experience architecting and delivering CCaaS solutions, ideally with Genesys Cloud CX and AWS Connect. Proven background in solution architecture, including system integration, service-level agreements, and cloud-based deployment strategies. Solid grasp of Agile More ❯
Richmond, Surrey, United Kingdom Hybrid / WFH Options
Kerv
s built around them. We help our customers leverage the power of GenesysCloud and Zendesk, alongside our own technology, VoxivoCX. Kerv Experience are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for the past two years. About the Role Reporting to the Head … Your Part to Play We have a portfolio of solutions including VoxivoCX an award-winning call centre platform based on open-source technology and Genesys Cloud for omni-channel contact centre customers. The role will be predominantly based in our Richmond office with work from home options available. Service Delivery More ❯
talents within an innovative technology environment. As a Cloud Contact Centre Manager, you will: · Design and implement contact centre solutions for Sprinklr, Amazon Connect, Genesys Cloud CX, and Microsoft Dynamics 365 Contact Centre · Integrating CRM systems, ticketing platforms, and third-party analytics tools to CCaaS solutions. · Leverage AI-driven capabilities … designs. · Conduct workshops showcasing ability to enhance customer experience and operational efficiency · Guide clients in cloud migration strategies, showcasing platforms including Sprinklr, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics 365 Contact Centre as a robust CCaaS solutions. · Develop business cases for transformation projects, highlighting the strategic value of Cloud … aligning with business and user needs. We are looking for experience in the following skills: · Hands-on experience with either: Sprinklr CCaaS, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics 365 Contact Centre particularly in customer service implementation. · Proven ability to architect cloud-based contact centre solutions, supporting multiple communication More ❯
and telephony architecture and protocols to design and optimise CCaaS implementations. Vendor Agnostic Expertise: Demonstrate expertise with at least three major CCaaS vendors (e.g., Genesys, NICE, Odigo, Content Guru, Twilio, Five9, Amazon Connect). Provide impartial guidance on platform selection based on customer needs, highlighting the strengths and limitations of … role combining technical and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their … unique challenges in pre-sales and delivery. Relevant certifications such as Genesys Certified Professional, AWS Certified Solutions Architect, TOGAF, ITILv4 Foundation, and/or project management qualifications (e.g. SAFe, AgilePM, PRINCE2, PMP). Certifications in cloud-native architecture, enterprise systems integration, or DevOps methodologies are highly desirable. Your security clearance More ❯
CCaaS design, ensuring the solution is scalable, cost-effective, and efficient. Vendor Agnostic Expertise - Hands-on experience with at least three CCaaS platforms, including Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, Amazon Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets … components of CCaaS, including voice, chat, email, social media, and workforce management solutions. Experience working across multiple CCaaS platforms and cloud vendors, such as Genesys, Five9, Twilio, Amazon Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience More ❯
that's built around them. We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years. About the Role: Reporting to the Lead … call centre departments, to 1,000+ seat omni-channel contact centres. Our customers are predominantly based in the UK, however with our success with Genesys across EMEA, there is a growing number of international clients and therefore a degree of national and international travel may be necessary. The role of More ❯
There is an urgent requirement of a Genesys CloudCX Chatbot Developer. Below mentioned is the job details. Job type - Sub contract Location: UK - Bristole Work type - Hybrid Job description: Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels Collaborate with crossfunctional teams … chatbot performance and functionality based on user feedback and analytics insights Desired Skills and Experience Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks Strong understanding of NLP More ❯
type: Freelance B2B. Contract Length: 12 months Location: Hybrid in Bristol or London Languages: English Key Responsibilities Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer … chatbot performance and functionality based on user feedback and analytics insight Desired Skills and Experience: Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks Strong understanding of NLP More ❯
