HelpDesk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a HelpDesk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic HelpDesk & Service Delivery Manager to oversee the … performance of their HelpDesk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯
proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic HelpDesk & Service Delivery Manager to oversee the performance of our HelpDesk team and the delivery of our managed … operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The HelpDesk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing … service team internally. Key Responsibilities Team Management Lead, mentor, and manage the HelpDesk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards for team members. Conduct regular 1:1s, team meetings, performance reviews, and coaching sessions. Service Delivery Manage More ❯
proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic HelpDesk & Service Delivery Manager to oversee the performance of our HelpDesk team and the delivery of our managed … operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The HelpDesk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing … service team internally. Key Responsibilities Team Management Lead, mentor, and manage the HelpDesk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards for team members. Conduct regular 1:1s, team meetings, performance reviews, and coaching sessions. Service Delivery Manage More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic HelpDesk & Service Delivery Manager to oversee the per... More ❯
Contract HelpdeskManager/2nd-Line Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 . This project will cover the next 20days pre post-go-live and … throughout a 3 month stabilisation window. The two-person service desk may well experience elevated ticket volume. We are seeking an experienced HelpdeskManager with strong 2nd-line MS365 and Microsoft Dynamics to: Manage the overall helpdesk function Protect service levels during the hyper-care period by … for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team leadership & scheduling manage workloads, rotas and on-call cover for two Service Desk Engineers. Ticket triage & resolution own Priority 13 incidents, ensuring 5days) by Week6. Dynamics365 & SQL support execute queries, analyse locks and potentially guide data-fix More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager Location: Feltham, West London Salary: £40,000 per annum Industry: Facilities Management (FM) Job Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven HelpdeskManager to join a leading FM service provider, based in Feltham, West London. This is … a motivated individual with a strong background in helpdesk operations and team leadership to take the next step in their career. As the HelpdeskManager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. … Lead the implementation and ongoing enhancement of the departments CAFM (Computer-Aided Facility Management) system Ideal Candidate Will Have: Proven experience in a HelpdeskManager or similar leadership role within the FM sector Strong understanding of service delivery and KPI management Excellent communication skills and the ability to More ❯
HelpdeskManager Location: Feltham, West London Salary: £40,000 per annum Industry: Facilities Management (FM) Job Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven HelpdeskManager to join a leading FM service provider, based in Feltham, West London. This is … a motivated individual with a strong background in helpdesk operations and team leadership to take the next step in their career. As the HelpdeskManager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. … Lead the implementation and ongoing enhancement of the departments CAFM (Computer-Aided Facility Management) system Ideal Candidate Will Have: Proven experience in a HelpdeskManager or similar leadership role within the FM sector Strong understanding of service delivery and KPI management Excellent communication skills and the ability to More ❯
Thank you for taking your time to read about this Helpdesk Support Manager opportunity with TecSec Services based in Sheffield. Are you an experienced people manager within the IT Sector? Do you have experience providing remote and on-site IT support services for clients? Are you … and ensure the Helpdesk is running as smoothly as possible. But, what might a typical day look like as TecSec's Helpdesk Support Manager? Getting to the office in the morning, saying hello to Morton and Phill. Then, catching up with the IT team (we currently have a … you might have a quiet hour. Here, you might decide to take some time to work on a project or look at ways to help the team with their training and development. More service requests may come in, you might spend most of the afternoon allocating tickets to the More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within More ❯
Contract HelpdeskManager/2nd-Line Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 . This project will cover the next 20days pre post-go-live and … throughout a 3 month stabilisation window. The two-person service desk may well experience elevated ticket v... More ❯
Contract HelpdeskManager/2nd-Line Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 click apply for full job details More ❯
Location: Surrey Salary: Up to £40k PA Role Type: Permanent Hours: 40 hours a week We're on the lookout for a HelpdeskManager to join our clients team in the Surrey area. This is a hands-on role for someone who thrives in a fast-paced environment More ❯
Location: Surrey Salary: Up to £40k PA Role Type: Permanent Hours: 40 hours a week We're on the lookout for a HelpdeskManager to join our clients team in the Surrey area. This is a hands-on role for someone who thrives in a fast-paced environment … up on remedials, and deal with any delays or documentation issues quickly and professionally. Support reporting and relationship management Work alongside the Account Manager to produce operational reports and represent the team in client meetings. Always keep communications clear and professional. What We're Looking For: Strong background More ❯
