IT Service Desk Lead – 2nd/3rd Line & ITIL Expert
- Location
- Reading, England, United Kingdom
Xact Placements Limited in Reading is seeking a Senior IT Support Team Lead to take charge of 2nd and 3rd line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders ...