enhance care functions we aim to optimise both automated and human-assisted support. What you'll be doing As an Ai Automation & Care Process Manager, within the Premium & Automated team, your responsibilities include delving into data to understand the customer experience and make decisions to enhance the automated services … Chatbot across all markets. Design new processes and supervise updates to existing ones with relevant stakeholders. Develop and document SOPs for the AI Chatbot operations using the UI platform, applicable to all markets. Map processes to reflect accurate escalations to agents and opportunities for automation to cover. Assess and … checks and data points. Explore New Opportunities Advocate for chatbot automation initiatives to expand implementation across different marketplace support areas through collaboration with Care Operations Excellence. Analyse both new and existing trends to simplify chatbot services and enhance efficiency. Travel to call centres across the world to support, audit More ❯
reading, south east england, United Kingdom Hybrid / WFH Options
Premier Group
Marketing & CRM agency that partners with some of the biggest tech brands, such as, Lenovo, McAfee, Baseware, Aruba. They are looking for a Marketing Operations Consultant to join their growing team. This is a fantastic opportunity for someone with agency experience who thrives in a fast-paced, client-facing More ❯
Global Client Operations Technical Project Manager London, England, United Kingdom Want to join a company that brings the world together through a global understanding of media produced in various regions, all with communication and cultural understanding at its core? VSI provides language localisation and media services, including lip … a hybrid position, with a minimum of 3 days in the office and 2 days working from home (WFH). Summary As Global Client Operations (GCO) Technical PM, you will be part of the Global Client Operations Team, supporting the GCO and Netflix Technical Lead, making sure GCO … and in a fast-paced environment Strong knowledge of standard MS Office programmes, Advanced Excel Functions, VBA, and Power Automate Prior experience with Ooona Manager Excellent organisational, time management and planning skills Excellent problem-solving and numeracy skills Attention to detail and accuracy Flexible team player, willing to 'go More ❯
Growth we know the true potential of our market and we'd love to bring you on to the team to support our daily operations as we grow. Role at a Glance: Head of Operations/General Manager Lincolnshire, Office Based 3 Days Per Week/Hybrid … + Strong team building and facilitation skills that include bringing people together + Able to analyse data, identify patterns, and make decisions to improve operations + Able to navigate change in a dynamic environment or adjust to strategic direction Sounds like a good fit? Apply here for a fast More ❯
Growth we know the true potential of our market and we'd love to bring you on to the team to support our daily operations as we grow. Role at a Glance: Head of Operations/General Manager Lincolnshire, Office Based 3 Days Per Week/Hybrid … + Strong team building and facilitation skills that include bringing people together + Able to analyse data, identify patterns, and make decisions to improve operations + Able to navigate change in a dynamic environment or adjust to strategic direction Sounds like a good fit? Apply here for a fast More ❯
of its clients, as an outsourced service provider. About the Role: Working with the Customer Service Administration and Investment Administration teams within the wider Operations function. In this role, you will be responsible for ensuring that operational frameworks are delivering on the effectiveness of our preventative and detective controls … Quality team and the 1st line Risk team. Operational control and risk management is the foundation to operational excellence. The role of Operational Controls Manager is to develop and ensure controls and process disciplines are rigorously maintained and continually enhanced through metrics reporting, risk assessment testing, quality assurance and … key controls including the establishment and monitoring of corrective action plans Perform control design reviews to identify control improvements; provide oversight and review of operations errors or near misses Management of the control Self-Assessments and audit activities of the divisions Attend and contribute to testing-related working groups More ❯
A global service provider is looking to expand their Operations transformation teams across their public sector practice. Our client is currently looking for multiple passionate operations transformation professionals to realize their own vision on how operations solutions should be built. This is about bringing unique ideas to More ❯
Job Description: Working closely with the tech leadership team to project manage the delivery of technical upgrades and improvements to our systems and capabilities. We are looking for a new employee to start their professional journey with us. If you More ❯
The Opportunity This is a great opportunity for an experienced Audio Visual Manager to work for a global company as Operations and Project Manager. You will be expected to have good knowledge on a range of Audio Visual, Lighting, and systems You will be organised, and able to More ❯
The Opportunity This is a great opportunity for an experienced Audio Visual Manager to work for a global company as Operations and Project Manager. You will be expected to have good knowledge on a range of Audio Visual, Lighting, and systems You will be organised, and able to More ❯
Business Operation Manager, Salesforce and Sales Tools, Amazon Freight EU Job ID: Amazon UK Services Ltd. Amazon Freight has externalised Amazon's world-class logistics and transportation expertise to support businesses across Europe and North America with their freight needs. We provide a sustainable, simple and transparent solution for … brand owners, distributors, wholesalers, retailers, and Amazon partners to move freight. We are seeking a proactive and results-driven Business Operations Manage to partner with the EU Sales organization in enhancing processes, developing sales programs, driving tool adoption, and implementing governance frameworks to boost overall team productivity. This role … and align with organizational objectives. We are looking for a result driven, creative thinker who is detail-oriented, analytical, innovative, and customer-obsessed Systems Manager to join our fast-paced dynamic team. This person will also possess strengths across Earn Trust, Invent and Simplify, Deliver Results, Bias for Action More ❯
businesses join our Marketplace in 10+ countries, adding millions of new products. Global Selling team is looking for an experienced and talented Sales Ops Manager, who can dive deeper into data and drive initiatives to support business teams in bringing CN Sellers selling globally and resolving critical business challenges. … similar software - Experience defining, refining and implementing sales processes, procedures and policies or equivalent PREFERRED QUALIFICATIONS - 5+ years of finance, business management and sales operations experience - Experience working within a high-growth, technology company Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you More ❯
