5 of 5 Products Support Specialist Jobs in England

impact on the UK & IE business. Founded in 1988, with our headquarters in Taipei, Taiwan. Today, Transcend has become a leading global brand of digital storage, Industrial and Embedded products with offices worldwide. Not only do we design, develop, and manufacture all of our products, but we also market and sell them. At Transcend, we uphold the highest … customer-focused company, Transcend can quickly respond to the market's changing needs. Role Description This is a full-time hybrid role for a IT and Product Technical Support Specialist at Transcend Information, Inc. The Specialist will be responsible for providing IT, Product, Technical support, Customer support, CAR & FAR support. … Product presentation skills Customer visits (Online + F2F meetings) Strong analytical skills and troubleshooting abilities Excellent customer service and communication skills Experience in working with storage, multimedia, or embedded products (Ideal not essential) Knowledge of hardware and software troubleshooting Ability to work independently and collaboratively in a team setting Degree in Computer Science, Information Technology, or related field (Ideal More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across all support interactions, and acting as a trusted advisor to … onboarding and training of client support staff to handle routine issues independently. Monitor ticket queues to meet SLA targets, escalating internally when necessary. Collaborate with the Product Support Manager - EMEA and internal teams for coordinated service delivery. Collect and document client feedback, feature requests, and usability issues, relaying them clearly to Product Management. Lead or support … as a subject matter expert (SME) for the Institutions product, continuously expanding your knowledge. What we're looking for in you At least 2 years of experience in product support, customer success, or client-facing roles, preferably in SaaS or legal tech. Strong client relationship management skills to build trust across various stakeholder levels. Experience delivering training, workshops More ❯

experienced/reported. You are a true product expert who's technically savvy to conduct investigations and an essential resource for your colleagues and customers. You will own Support tickets from Creation to Closure You'll contribute to improving our processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and so much more. You take … to a maximum of one week per month. Who are you You have 2+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling More ❯

Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk … software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer contact from query to resolution (involving cross-functional teams where necessary Ability to relay technical information in More ❯

culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you … and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in … This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication More ❯