10 of 10 Products Support Specialist Jobs in England

Product Support Specialist - 9 Month Fixed Term ContractLocation: Home based with occasional national travel and stay over as requiredHours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract - £45K (Pro Rata) Are you a natural problem-solver with a passion for user support and digital products? We're recruiting for … a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment. Product Support Specialist Role: Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use across More ❯

Product Support Specialist - 9 Month Fixed Term Contract Location: Home based with occasional national travel and stay over as required Hours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract - £45K (Pro Rata) Are you a natural problem-solver with a passion for user support and digital products? We're … recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment. Product … Support Specialist Role: Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across all support interactions, and acting as a trusted advisor to … onboarding and training of client support staff to handle routine issues independently. Monitor ticket queues to meet SLA targets, escalating internally when necessary. Collaborate with the Product Support Manager - EMEA and internal teams for coordinated service delivery. Collect and document client feedback, feature requests, and usability issues, relaying them clearly to Product Management. Lead or support … as a subject matter expert (SME) for the Institutions product, continuously expanding your knowledge. What we're looking for in you At least 2 years of experience in product support, customer success, or client-facing roles, preferably in SaaS or legal tech. Strong client relationship management skills to build trust across various stakeholder levels. Experience delivering training, workshops More ❯

Product Support Specialist Department: Customer Operations Employment Type: Permanent - Full Time Location: Manchester Reporting To: Team Leader - Product & Technical Support Description The Product Support Specialist is responsible for supporting the smooth running of the Professional Services Team, ensuring that our customer's needs are met in a prompt and efficient … Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over … the Internet. Attend to Case Management related client tickets and answer telephone calls. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer's information and determine the issue by evaluating and analysing the symptoms. Research required information using available resources. Identify and escalate priority issues as per More ❯

culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you … and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in … This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication More ❯

Job Title: Onsite Product Support Specialist Job Type: Permanent Salary: £40-50k Working arrangement: 5 days a week onsite Office Location: Central London About the Client An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both … the primary and secondary markets. About the Role: A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties. Key … responsibilities include: To elicit, analyse and document business requirements for clients Support of development, testing and implementation of changes to the platform Support Clients On-Boarding and client testing requirements Providing application demos to clients Required Skills and Experience Strong analytical skills (Business Analysis background preferred) Ability to relay requirements and interact with developers Knowledge of More ❯

Job Title: Technical Product Support Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly … skilled and motivated engineering graduates to join their team as a Technical Product Support Engineer. Job Overview: As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for … troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical Product Support has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following More ❯

Job Title: Technical Product Support Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly … skilled and motivated engineering graduates to join their team as a Technical Product Support Engineer. Job Overview: As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for … troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical Product Support has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following More ❯

friendliness, and a willingness to assist Confidence to speak with customer staff at every level - from Jr. Intern to CEO Natural curiosity and a problem-solver Familiarity with support tools such as Zendesk and Jira … A plus: 1+ year experience in a customer support role in the travel industry What you'll be doing Gain an expert level understanding of Duffel's products and share your knowledge with our customers and Duffel colleagues Answer and/or escalate technical support requests that customers submit via email or chat Clarify technical … professionally, and clearly to customers in order to achieve internal and contracted SLAs Increase the percentage of questions that customers can answer themselves by creating and maintaining product support documentation Coordinate with Duffel tech team to raise support requests with travel suppliers as required to solve customer problems Influence Duffel's product roadmap by reporting common More ❯

drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team … to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to … pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether More ❯