Global Service Design Senior Manager
- Hiring Organisation
- The Boston Consulting Group
- Location
- London, United Kingdom
- Salary
- £ 100 K
help define and design the delivery of service experiences for employees. You’ll be responsible for the creation and evaluation of service design blueprints, research, quant behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross-functional … service experience.Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.Research & Analysis:Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points.Analyze behavioural analytics data to inform design decisions.Create meaningful and actionable insights into our employees’ behaviors, needs ...