Watford, Hertfordshire, South East, United Kingdom
Experis
Server, Active Directory, Virtualisation Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint Scripting & Automation: PowerShell Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops ITSM Tools: ServiceNow, Remedy, or HEAT Telephony: IP Telephony systems ?? About You You're a proactive problem-solver with a passion for technology and a commitment to serviceMore ❯
be expected to: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the ServiceManagement tool-set (ITSMRemedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as More ❯
engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using ITServiceManagement tools (e.g., ServiceNow, BMCRemedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid More ❯
Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of ServiceManagement best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. More ❯
+ Overview: We're looking for a highly capable ITServiceManagement, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key … Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable ITServiceManagement (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best … practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure serviceMore ❯
+ Overview: We're looking for a highly capable ITServiceManagement, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key … Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable ITServiceManagement (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best … practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure serviceMore ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
search for a Head of ITService Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior ITservice leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed … multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations … to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of ITservicemanagement experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent More ❯
you have a background in Enterprise ServiceManagement or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC … at various levels, including technical and customer-facing. Knowledge of IT and Enterprise ServiceManagement or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application More ❯
relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON ServiceNow Developer certification is a plus Experience with other ITSM software (BMCRemedyITSM, HP, Landesk, etc.) Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) Micro-services architecture knowledge, enterprise integration patterns Experience More ❯
business objectives. Collaborate with process owners to embed architectural standards into operational practices. Define the architectural framework for all SIAM tooling, including but not limited to ITServiceManagement (ITSM) platforms and Business Workflow Frameworks (BWF). Ensure that tools are integrated, scalable, and support the full lifecycle of service delivery and integration. Establish and govern design standards for … a SIAM or multi-supplier environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMCRemedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and More ❯
roll outs Tech Stack & Tools Hardware: Dell laptops, docking stations, iPhones Operating Systems: Windows 11 Tools & Platforms: Autopilot, Microsoft Endpoint Manager, Active Directory, Citrix, GlobalProtect VPN ServiceManagement: Remedy Comms & AV: Microsoft Teams (calls), Logitech Tap, Crestron panels Other Tech: SharePoint, Duo (MFA), VMware, BMCRemedy What We're Looking For Proven experience in Level More ❯
secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware More ❯
relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON ServiceNow Developer certification is a plus Experience with other ITSM software (BMCRemedyITSM, HP, Landesk, etc.) Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) Micro-services architecture knowledge, enterprise integration patterns Experience More ❯
street, south west england, United Kingdom Hybrid / WFH Options
Stealth IT Consulting Limited
relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON ServiceNow Developer certification is a plus Experience with other ITSM software (BMCRemedyITSM, HP, Landesk, etc.) Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) Micro-services architecture knowledge, enterprise integration patterns Experience More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Stealth IT Consulting Limited
relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON ServiceNow Developer certification is a plus Experience with other ITSM software (BMCRemedyITSM, HP, Landesk, etc.) Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) Micro-services architecture knowledge, enterprise integration patterns Experience More ❯
Join a leading technology-communications company as a Programme Manager for a major ITSM transformation initiative! Be at the forefront of digital operations by leading the implementation of a UK-sovereign instance of ServiceNow. This high-impact role is central to transforming service delivery across our client’s business, driving automation, standardisation, and operational excellence. Contract Details Contract Length … to extend) Location: London/Newbury (hybrid – twice per week on-site) Daily Rate: £700 per day (inside IR35) Key Responsibilities Lead the end-to-end delivery of the ITSM transformation programme, including MVP and phased rollouts. Oversee the implementation of ServiceNow, focusing on out-of-the-box capabilities. Drive business transformation across multiple functions with new digital workflows … from legacy platforms (e.g., Remedy). Lead a cross-functional team covering Product, IT, Data, Migrations, Readiness, Comms, and Training. Key Requirements Proven experience delivering large-scale ITSM transformation programmes in enterprise environments. Strong ServiceNow implementation background, ideally including migration from Remedy. Deep understanding of ITIL processes and their application in digital platforms. Skilled in stakeholder engagement More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hays
Join a leading technology-communications company as a Programme Manager for a major ITSM transformation initiative! Be at the forefront of digital operations by leading the implementation of a UK-sovereign instance of ServiceNow. This high-impact role is central to transforming service delivery across our client’s business, driving automation, standardisation, and operational excellence. Contract Details Contract Length … to extend) Location: London/Newbury (hybrid – twice per week on-site) Daily Rate: £700 per day (inside IR35) Key Responsibilities Lead the end-to-end delivery of the ITSM transformation programme, including MVP and phased rollouts. Oversee the implementation of ServiceNow, focusing on out-of-the-box capabilities. Drive business transformation across multiple functions with new digital workflows … from legacy platforms (e.g., Remedy). Lead a cross-functional team covering Product, IT, Data, Migrations, Readiness, Comms, and Training. Key Requirements Proven experience delivering large-scale ITSM transformation programmes in enterprise environments. Strong ServiceNow implementation background, ideally including migration from Remedy. Deep understanding of ITIL processes and their application in digital platforms. Skilled in stakeholder engagement More ❯
