1 to 25 of 26 Remedy ITSM Jobs in England

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers ...

Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change ...

brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ...

read the below overview and requirements for this employment opportunity completely. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5 years in BMC Helix/Remedy ...

seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex … integration environments. Key Responsibilities Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT. Design scalable, secure solutions using Helix Innovation Studio and Business Workflows. Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware. Oversee CMDB ...

Management: Define and maintain the structure and classification of Configuration Items (CIs) across all environments. Configure and optimise CMDB tooling (e.g., ServiceNow, BMC Remedy) to ensure accurate data integrity and relationships between CIs. Implement automated discovery and reconciliation processes to keep the CMDB current and reliable. Governance ...

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular … ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working ...

timely and effective resolution of incidents and service requests. Develop and implement strategies to improve user experience and satisfaction with customer services. Manage the ITSM toolset to ensure it supports the needs of the organization and aligns with ITIL best practices. Process Management: Implement and manage ITIL-based processes … problem, change, and service level management. Ensure processes are followed and continuously improved to enhance efficiency and effectiveness. Conduct regular reviews and audits of ITSM processes to ensure compliance and identify areas for improvement. Team Leadership: Lead, mentor, and develop the PLM service operations team to ensure high performance ...

Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services … influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. ...

maintain clear, timely communication with stakeholders across multiple time zones to ensure transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying … global environments. Experience working in regulated industries (e.g., banking, financial services) with exposure to SOX, GDPR, PRA/FCA compliance. Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy. Familiarity with operational resilience frameworks and DORA compliance. Experience in leading cross-functional teams and managing stakeholders ...

Windows-based infrastructure, providing expertise to a high-profile user community. You will work closely with customers and stakeholders through our IT Service Management (ITSM) toolset while taking ownership of incident triage, event monitoring, and escalations. You will be part of a team that values innovation, knowledge sharing … related services Support and optimise MECM/SCCM deployments and patching processes Administer virtualised environments through vCentre/VMware Deliver customer-focused support through ITSM tooling and processes Participate in on-site support activities as required Essential Experience & Skills Windows Server administration (all recent versions) Active Directory (users, groups ...

structured problem-solving, and process improvement. Confident communicator with the ability to influence stakeholders and present findings clearly. Hands-on experience with industry-standard ITSM platforms such as ServiceNow, BMC Remedy, Cherwell, and TOPdesk. ITIL v4 Foundation certification (mandatory); additional ITIL modules advantageous. Demonstrates resilience, composure ...

have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. … solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with ...

Communicate effectively with senior stakeholders during high-pressure situations. 5. Continuous Improvement & Automation Drive initiatives for automation in incident detection and resolution. Work with ITSM tools and monitoring platforms to enhance proactive incident management. Skills & Requirements: 8+ years of experience in Incident Management within Telco IT domain. Strong knowledge … ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. Exposure to infrastructure and cloud technologies (AWS, Azure, GCP). Willingness to work in rotational 24x7 shifts, including weekends ...

Communicate effectively with senior stakeholders during high-pressure situations. 5. Continuous Improvement & Automation Drive initiatives for automation in incident detection and resolution. Work with ITSM tools and monitoring platforms to enhance proactive incident management. Skills & Requirements: 8+ years of experience in Incident Management within Telco IT domain. Strong knowledge … ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. Exposure to infrastructure and cloud technologies (AWS, Azure, GCP). Willingness to work in rotational 24x7 shifts, including weekends ...

with three days a week in the London City office. What’s in it for you Competitive salary and hybrid working Modern, supportive ITSM environment with engaged senior stakeholders Hands-on ownership of Problem, Incident and Major Incident processes Strong emphasis on continual service improvement and professional development Collaborative … prevent incident recurrence Experience coordinating technical resources and managing conflicting priorities Strong communication skills, calm delivery under pressure and excellent stakeholder influence Familiarity with ITSM tools such as ServiceNow, BMC Remedy or similar ITIL v4 Foundation (required) If you are ready for a hands-on, high-impact ...

effective change execution. • Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services. • Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years' experience in IT Service Management, with at least … expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. • ITIL v3 Foundation; advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management ...

ensure seamless Exchange Operations. Take ownership of initiatives and troubleshoot Exchange mail flow issues to the root cause. Assist in reviewing documentation, managing Remedy ticketing, and implementing change controls. Communicate effectively with Line of Business (LOB) stakeholders and clients to address technical needs. Qualifications: Bachelor's degree … conceptualise complex issues. Excellent verbal and written communication skills, capable of engaging with technical and non-technical stakeholders. Experience with AppViewX, BMC Remedy, Splunk, and Trend Micro is a plus. A proactive, enthusiastic, and results-driven attitude with a keen attention to detail. Why Join Us? Work ...

stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...