of Network Analysts who act as the first line of escalation for network-related incidents and events. You will represent the Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores … have a good working knowledge of network solutions & technologies, such as WAN/LAN, Firewalls & Network hardware, specifically Cisco & Palo Alto technologies and proficiency in network performance monitoring and management tools, such as ServiceNow & Meraki & SolarWinds, we want to hear from you. You should have strong resourcemanagement skills, experience in managing and developing IT teams, and … the ability to collaborate effectively with stakeholders and third parties. Excellent communication and influencing skills, proficiency in overseeing service operations and incident management, and experience in implementing Continuous Service Improvement Plans (CSIP) are essential. Join us at Specsavers and be part of a team that is committed to delivering outstanding value and creating a workplace where everyone is proud More ❯
Reading, England, United Kingdom Hybrid / WFH Options
SHP Legal Services
development and certifications Hybrid working environment Wellness programs and access to mental health resources The Role: Knowledge Manager The Knowledge Manager will be responsible for developing and implementing knowledge management strategies to enhance the firm's and our client’s ability to capture, share, and utilise knowledge effectively. This role involves creating a collaborative environment for knowledge sharing, managing … Manager must be a self-starter with an entrepreneurial mindset, comfortable building and executing a strategy with limited support. This role will lead a reimagining of our current knowledge management approach and will require someone who thrives in a hands-on, autonomous environment. Key Responsibilities Develop and Implement KM Strategies: Design and execute knowledge management strategies that align … with the firm's goals and objectives. Knowledge Sharing: Foster a culture of knowledge sharing across the global firm by organising training sessions, workshops, and other initiatives. ResourceManagement : Oversee the management of knowledge resources, including databases, document management systems, and other KM tools. Collaboration: Work closely with various departments to identify knowledge needs and develop More ❯
for project deliverables. Support and mentor junior project team members where applicable. Deliver professional, executive-level communication across all touchpoints. Key Skills and Experience Essential: 5+ years of project management experience. Strong background in IT infrastructure, cloud, SaaS, or software delivery across multi-client environments. Project management qualification such as PRINCE2 Practitioner and/or AgilePM Practitioner . … Skilled in governance tools like RAID logs , scope management, and status reporting. Proven track record of managing technical projects through full lifecycle. Excellent leadership, stakeholder engagement, and communication skills (verbal, written, presentation). Ability to multitask in a fast-paced environment with competing deadlines. Highly organised, detail-oriented, and delivery-focused. Strong budget and resourcemanagement capabilities. … Customer-centric mindset with a passion for high service standards. Proficient with Microsoft Office Suite. Desirable: Familiarity with Software Asset Management, FinOps, Cloud and SaaS solutions. Experience in both product and service delivery environments. Why Join? Be part of a fast-growing and highly respected tech business. Work across diverse departments and disciplines. Gain exposure to high-impact transformation More ❯
a proactive and detail-oriented individual who can effectively manage project tasks, identify potential roadblocks, and implement solutions to ensure smooth project delivery. You will work to improve account management, deliverables planning, timelines, and stakeholder management. You will play an integral role within our triumvirate structure. That means you will be one of three leaders responsible for driving success … status meetings to drive meaningful outcomes for our clients and Reporting and Communication Prepare and deliver client progress reports and RAG status reports. Track and review hours burndown reporting (resource to client fee). Communicate project progress to clients across paid media, SEO, and data solutions. Simplify complex updates for client understanding Risk Management Identify and escalate potential … processes. Suggest and design areas for improvement in Croud's ways of working. Facilitate effective communication and collaboration between internal stakeholders. Assist in training internal teams on effective account management and project management best practices. Support the adoption of automations and tools to improve efficiency. ResourceManagement & Scheduling Within your client portfolio you'll work with More ❯
of the most complex Government programmes. The S&SE team manage requirements at all stages of the Systems Engineering lifecycle, including elicitation of capability/user requirements, generation/management of system requirements, testing and acceptance. Experience required for the role of Head of Systems and Supportability The right applicant for this role will be someone who has a … Defence vision and strategy. Team leadership :Motivating, coaching and managing the performance of team members. Leading team meetings to share knowledge, co-ordinate activities, pursue opportunities and address issues. ResourceManagement :Allocating consultants to projects and accounts in support of the business, working with the Account Leads to successfully meet demand. Capability Development :Developing and maintaining S&SE … and collaborating with other departments to ensure services are coherent across the business. As the Head of Systems and Supportability Engineering your focus will be developing: Requirements Engineering and Management across all DLoDS System and System of Systems Architecture MBSE Integrated Logistics/Product Support Engineering Management Engineering Governance. Training and Development :Identifying and setting up training courses More ❯
Cultivate positive relationships with shareholders, external business partners, and agencies, ensuring their interests are effectively represented, especially considering value for money with third party IT providers. General IT Department Management Responsibility for systems development, maintenance network, infrastructure, cyber security, cloud, IT projects, IT support. To lead and manage the infrastructure and software development teams, supporting them in building and … To ensure that all documentation and coding are recorded in Confluence and Gitlab. To ensure that system architecture diagrams are created and are in place as required Project and ResourceManagement Identify, monitor, and analyse key metrics related to the IT Department's day-to-day performance, using insights to drive improvements and thinking beyond IT to consider … picture and understand what is best for the business. Strong understanding of multiple programming languages. Strong knowledge of the SDLC, code reviews and best practices. Strong knowledge of database management and design and data structures including PostgreSQL. Experience of managing and negotiating third party contracts. More ❯
experienced and strategic leader to serve as the Head of our Security Operations Center (SOC). In this role, you will be responsible for the SOC team's overall management, operations, and direction. You will oversee the monitoring, detection, analysis, and response to cybersecurity incidents and threats, ensuring that our organization's information systems and data remain secure. Your … and manage the SOC team, fostering a culture of excellence, continuous improvement, and collaboration. - Define and refine SOC processes, playbooks, and workflows to ensure operational efficiency and effectiveness. - Operational Management: - Oversee the 24/7 operations of the SOC, ensuring that security events and incidents are monitored, detected, and responded to promptly. - Ensure that the SOC has the necessary … and resources to effectively monitor and protect the organization's assets. - Maintain a high level of situational awareness regarding current and emerging threats, vulnerabilities, and attack vectors. - Incident Response & Management: - Lead the response to significant security incidents, working closely with other teams and stakeholders to contain, mitigate, and recover from security breaches. - Coordinate post-incident analysis and reporting, ensuring More ❯
for leading the Admin Operations team, to ensure it fulfils its obligations both to its clients and its regulators, assuming accountability for managing all digital Admin operations services, including resourcemanagement and oversight, operational client onboarding, monitoring of daily controls, MI reporting, and timely issue resolution. The role requires regular client interaction with an expectation that the postholder … all client requests including exception handling to ensure exceptions are actively managed to resolution on a daily basis. Investigate issues raised by clients or other stakeholders, seeking guidance from management/Compliance where required. Ensure issues raised by clients or other stakeholders are investigated, tracked and resolved in a timely manner, providing guidance as required Escalate issues and control … breaches to Operations Management, Compliance and IT where appropriate. Ensure ongoing adequate product and process knowledge to facilitate effective support for all operational processes. Take active interest to changes in the digital asset landscape including new regulations and products. Support with documenting and maintaining all relevant policies and procedures. Projects Review current process and procedures to identify any control More ❯
for leading the Admin Operations team, to ensure it fulfils its obligations both to its clients and its regulators, assuming accountability for managing all digital Admin operations services, including resourcemanagement and oversight, operational client onboarding, monitoring of daily controls, MI reporting, and timely issue resolution. The role requires regular client interaction with an expectation that the postholder … all client requests including exception handling to ensure exceptions are actively managed to resolution on a daily basis. Investigate issues raised by clients or other stakeholders, seeking guidance from management/Compliance where required. Ensure issues raised by clients or other stakeholders are investigated, tracked and resolved in a timely manner, providing guidance as required Escalate issues and control … breaches to Operations Management, Compliance and IT where appropriate. Ensure ongoing adequate product and process knowledge to facilitate effective support for all operational processes. Take active interest to changes in the digital asset landscape including new regulations and products. Support with documenting and maintaining all relevant policies and procedures. Projects Review current process and procedures to identify any control More ❯
Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. … compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end … Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for More ❯
As one of our flagship programmes continues to grow, we’re expanding our implementation team to support both Agile and Fixed-Price delivery. Previously, many of these coordination and management responsibilities sat with the Programme Lead. To maintain momentum and ensure excellence across all contract elements, we’re recruiting a Deputy Implementation Manager to share ownership of Agile delivery … The Deputy Implementation Manager will: • Lead and manage all Agile elements of the contract • Confirm scope, produce forecasts, and ensure accuracy of reporting data for billing • Own the risk management process and escalate critical risks to the wider Programme Lead • Provide management oversight across testing, security, and service-delivery workstreams • Track and report progress, both internally and to … the on-site escalation point for CGI work-stream leads and Authority stakeholders • Deputise for the Programme Lead, ensuring continuous representation and on-site presence Key Duties & Responsibilities • Risk Management & Mitigation: Maintain the risk register, drive mitigations, and flag critical issues • Progress Tracking: Monitor and report progress against Fixed-Price and Time & Materials deliverables • ResourceManagement & Coordination More ❯
service operations, team leadership, customer experience, and compliance. The role also contributes to the continuous development and standardisation of customer service processes across the campus. What youll do Team Management and Leadership: Lead, develop, and coach the Customer Services team on-site. Manage daily operations, prioritising service requests and allocating resources effectively. Collaborate with HR on recruitment, training, and … performance management. Drive continuous improvement and maintain high service standards across all shifts. Process Management and Compliance: Oversee service fulfilment, material usage, and internal/external reporting. Ensure compliance with legal, safety, and quality standards. Maintain up-to-date work instructions and operational procedures. Report on key KPIs and assist with customer audits. Cross-functional Collaboration Work closely with … Engineering, Security, Property, Implementation, and Customer Success teams. Align operational execution with OLAs and SLAs. Support customer onboarding by understanding technical requirements and coordinating delivery. Escalation & ResourceManagement Participate in the 24x7 escalation rota as part of the 3rd-line support structure. Ensure the availability of tools, consumables, and other essentials for smooth operations. Act as a role More ❯
Stroud, England, United Kingdom Hybrid / WFH Options
Ecotricity
external stakeholders. Continuous monitoring of product-related technical debt, working alongside the developers to ensure that sprints have an appropriate mix of new functionality, fixes and on demands changes Management of Product Backlog and prioritising requirements based on the business goals Development of User Stories, Acceptance Criteria and Epics Strong business case and cost benefit analysis skills Key Relationships … Senior Business Stakeholders. UX Team Development teams QA Team Knowledge and skills Heavyweight digital product owner experience Stakeholder management and facilitation of decisions of all sizes Technical resourcemanagement Project Manager collaboration Management of Product Backlog Development of User Stories Senior presentation skills (c-suite) Risk and issue management Agile project estimation using story pointing … brilliant digital products and services Strong Jira experience including story pointing and velocity tracking Attention to detail, methodical approach First-rate written and verbal communication Proven personal development, self-management and a desire to be brilliant Clear and concise relaying of ideas and concepts Passionate about UX and previous involvement in creative UX builds strong user story writing experience More ❯
power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and … end-to-end solutions for our clients on their technology journey Delivering commercially optimal outcomes and substantially growing them through the provision of high-value services Inspirational leadership and management of people to motivate and change behaviours to align with the Company's vision and direction Acquiring and building new capabilities to further Talan's UK service delivery RESPONSIBILITIES … strategic vision and commercial development, and growth of the Company Work as part of the Executive Team to deliver the Company's targets outlined in the strategic plan Strategic management and development of client services in line with the Company's business strategy Lead on the strategic vision to provide clients with exceptional service Ensure services adapt to changing More ❯
York and Scarborough Teaching Hospitals NHS Foundation Trust
foster clinical engagement and transformation within the programme workstreams and will support patient involvement, system training and education, whilst ensuring clinical safety throughout. This position serves as a fundamental resource for designing, implementing, and optimising configuration, workflows, and system functionalities. This will help us to improve usability and efficiency of the Trust's clinical systems, tools, and healthcare solutions … patient record, specifically experience using BadgerNet. oExperience of planning and implementing changes to services and procedures in clinical areas Desirable oContinuing professional development/reflective profile oFormal leadership and management training oExperience of providing formal teaching sessions oExperience of line management responsibilities oAudit or research experience within the clinical area Qualifications and Training Essential oRegistered Nurse or Midwife … equivalent experience. Desirable oECDL or equivalent oResearch training/experience oPostgraduate Qualification in or equivalent advanced specialist knowledge in Information Technology oEvidence of negotiation and influencing skills oDemonstrate effective resource management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯
hyperscale - across 130+ countries. Products and services include single- and multi-mode optical fiber cable, test and inspection equipment, and our award-winning Data Center Interconnect solution, enabling centralized resourcemanagement for enhanced performance across multiple data center facilities. Our recent European expansion brings end-to-end, sustainable optical fiber solutions closer to our valued EMEA customers, prioritizing … advice on best practices for deploying and optimizing our solutions in hyperscale environments. Customer Feedback & Continuous Improvement: Collect and analyze feedback from customers to relay valuable insights to product management, R&D, and engineering teams for continuous product enhancement. Participate in post-deployment reviews to ensure customer satisfaction and identify opportunities for further optimization or product development Knowledge and More ❯
call rotation for after business hour customer calls and able to travel to customer sites. Key Responsibilities: • Customer satisfaction and engagement lead. • Managing multiple customers in Utilities domain. • People Management for the region - financial performance and cost management. • Collaboration and Regional partnership. • Delivery and Risk management and adhere to all Quality processes. • Achieve operational excellence and resourcemanagement and deliver excellent customer experience. • Develop and Implement Regional Strategies: Create and execute regional business plans, Strategic plan aligned with the organization's global objectives. • Stakeholder Engagement: Build and maintain relationships with key stakeholders, including regional leaders, customers, partners, and internal teams. • Team Leadership: Lead and manage a team of professionals cutting across Services, Support and Engineering More ❯
call rotation for after business hour customer calls and able to travel to customer sites. Key Responsibilities: • Customer satisfaction and engagement lead. • Managing multiple customers in Utilities domain. • People Management for the region - financial performance and cost management. • Collaboration and Regional partnership. • Delivery and Risk management and adhere to all Quality processes. • Achieve operational excellence and resourcemanagement and deliver excellent customer experience. • Develop and Implement Regional Strategies: Create and execute regional business plans, Strategic plan aligned with the organization's global objectives. • Stakeholder Engagement: Build and maintain relationships with key stakeholders, including regional leaders, customers, partners, and internal teams. • Team Leadership: Lead and manage a team of professionals cutting across Services, Support and Engineering More ❯
target driven on the job training/experiential learning to ICS Electrical team members and apprentices/graduates Deputise for ICS Electrical team leader whenever required - Including people/resourcemanagement, workflow management and workload signoff Write and approve calibration procedures and measurement uncertainty budgets Take part in a range of Quality audits (including UKAS/ISO More ❯
furthering key scientific objectives around surviving and prospering in space as well as providing information on the origins of life as a whole. The lunar roadmap foresees in-situ resource utilisation on the Moon to establish a permanent human presence during the 2030s, as well as using the Moon as a "refuelling station" for further space exploration to Mars … interfaces and CONOPS. What you'll need • Degree in Telecommunications Engineering, Systems Engineering, or equivalent. • Proven experience in system engineering, IVV, and satellite operations. • Familiarity with satellite ground systems, resourcemanagement systems, and automated testing tools. • Strong understanding of test lifecycle processes: from requirements analysis through to testing and reporting. • Experience working across multi-disciplinary teams and external More ❯
Write and maintain key documentation including cost forecasts, Statements of Work and timelines Set up workflows and collaboration tools Organize assets and documentation in line with Native standards Financial & ResourceManagement Build and manage budgets across resources, vendors, and tools Track project burn, forecast needs, and ensure alignment with agreed scopes Manage resource allocation across multiple active More ❯
Resourse Planning and PMO Lead Hybrid - Solihull twice a week £50,000 - £65,000 + car allowance We are looking for an experienced resource planning manager with a can-do attitude, however the right candidate would also have a strong background in PMO (ideally in a management role) Role Requirements Security clearance at BPSS required. Role will be … role is £50,000 - £65,000 Company car Private Healthcare Bonus The idea of the role is that the right candidate would be able to come in and run resourcemanagement for the DDaT team will developing a resource planning analyst to create future succession, while also managing and developing the PMO team which is a team More ❯
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Capgemini Engineering
. The Staffing Manager will work collaboratively to manage the dynamic allocation of resources across a number of engineering units to meet work demands with the aim of maximising resource productivity within the priorities of the engineering units: right capability in the right place at the right time (R3). The Staffing Manager will need to liaise with the … Your skills and experience A good degree or equivalent experience Good understanding of the market and engineering 5+ years of successfully delivering and service implementation Experience of working at management level Experience of successfully delivering complexity in business through the achievement of business and project milestones Management of resource risk through the lifecycle of bid and delivery … resources support and enable within an engineering business A developed understanding of identifying and enabling through up/re skilling Knowledge of RETAIN or WHOZ or Pick Your Skills (ResourceManagement Applications) Don’t meet every single requirements? Studies have shown women and people of colour are less likely to apply to jobs unless they meet every single More ❯
Associate Director (Network Management) Join a leading utilities company that champions innovation and service excellence.At Last Mile Asset Management, part of the Last Mile Group, we take pride in delivering high-quality solutions across the multi-utility sector.Our team is growing, and were excited to welcome a talented Associate Director, Utility Networks to join us. As Associate Director … at Last Mile Asset Management (LMAM), you will lead technically focused teams, using your background in construction or engineering to drive operational excellence across our asset management function.Youll play a pivotal role in developing strategic partnerships, removing barriers to adoption, and positioning Last Mile as the asset adopter of choice in the industry. This role requires a balance … Last Mile Group. Were flexible on location, with various travel to our regional offices as part of the role. Whats in it for you as an Associate Director (Network Management)? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday More ❯
Basingstoke, Hampshire, South East, United Kingdom
Last Mile Infrastructure Limited
Associate Director (Network Management) Join a leading utilities company that champions innovation and service excellence.At Last Mile Asset Management, part of the Last Mile Group, we take pride in delivering high-quality solutions across the multi-utility sector.Our team is growing, and were excited to welcome a talented Associate Director, Utility Networks to join us. As Associate Director … at Last Mile Asset Management (LMAM), you will lead technically focused teams, using your background in construction or engineering to drive operational excellence across our asset management function.Youll play a pivotal role in developing strategic partnerships, removing barriers to adoption, and positioning Last Mile as the asset adopter of choice in the industry. This role requires a balance … Last Mile Group. Were flexible on location, with various travel to our regional offices as part of the role. Whats in it for you as an Associate Director (Network Management)? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday More ❯