Director, Customer Success
- Location
- Greater London, England, United Kingdom
Required Qualifications Proficient in English and French. 7+ years of progressively senior leadership experience in Customer Success, Customer Support, or Client Engagement within a SaaS or technology company, including direct experience managing managers or team leads. Demonstrated ownership of GRR, NRR, and customer health metrics, with a clear track record … improve. Collaborative mindset when working across teams and with AI supported tooling. Preferred Qualifications Experience in Corporate Performance Management (CPM), Business Intelligence (BI), or SaaS software markets. Familiarity with customer support analytics, CRM tools, and customer success platforms. Proficiency in additional languages is a strong asset. Exposure to AI‐powered ...