10 of 10 Service Desk Management Jobs in England

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a large scale transformation, and has big plans to grow further at … scale this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days … per week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations More ❯

Service Desk Engineer Leeds, UK - 2 day travel to office SC Candidates Permanent Opportunity As a Service Desk Engineer you will be responsible for onsite service and support needs for our customers. You will be part of the Technical Service Desk will act … issues, which will be raised via the Contact Centre, or directly by Relying Parties (RPs - Other Government Departments & Supporting 3rd Parties). The L1 Service Desk will additionally provide capability to investigate, diagnose and resolve alerts and incidents, appropriately escalating activities for onward support from the wider support … for customers and users who need support with One Login application and solutions, you will have the skills and competencies to deliver high-quality service, resolve issues efficiently, and align with the business goals and strategies. Responsibilities Updating relevant support call documentation within the Service Desk management More ❯

IT department, responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service desk tickets, and ensuring timely resolution of technical problems to maintain business productivity. The Helpdesk Engineer acts as the primary point of contact … connectivity) issues. o Diagnose and resolve technical problems efficiently and effectively. o Escalate complex issues to senior IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk … . o Ensure timely and accurate logging of incidents and service requests. o Maintain accurate documentation of troubleshooting steps and resolutions. o Monitor and track ticket resolution times and adhere to service level agreements (SLAs). User Account Management: o Create, modify, and delete user accounts and More ❯

a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services. We leverage the strength of our Group, without losing the personability … business unit colleagues in these specialisms. We provide technical expertise, governance, policy, guidance and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but … within knowledge bases. Single point of IT Desktop on-site support, responsible for documenting any new processes and system access. To work with IT Management and other IT Teams to ensure local office infrastructure and systems are reliable and meeting the needs of the business. This role may require More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the … operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and … minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and ensuring continuous progress. Act as the More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the … operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and … minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and ensuring continuous progress. Act as the More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email … and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to More ❯

the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker … with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x More ❯

the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker … with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x More ❯

IT support. Manage relationships with vendors, outsourcers, and contractors to secure necessary infrastructure products and services. Proactively manage telecom, security, and alarm providers, auditing service levels and negotiating contracts for senior management approval. Ensure all systems are backed up securely and regularly. Maintain robust security measures to protect … against cyber threats. Oversee site-specific installations, including new store systems and replacement PCs. Mentor and guide junior IT team members. Work with senior management to shape IT strategies and implement IT plans to meet current and future infrastructure needs. Implement and maintain best practice Service Desk Management. Create and maintain user manuals, system documentation, and licensing agreements. Prepare budgets for capital expenditure projects for management approval. Develop and document IT policies and procedures, including disaster recovery plans and monitoring of software and hardware usage. Ensure compliance with licensing, legislative, and company policy requirements. Coordinate More ❯