1 to 25 of 37 Service Desk Support Jobs in England

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root … in Worthing, West Sussex, with a hybrid working model (3 days in the office, 2 days remote). Salary: £29,000 - £35,000 per annum + Benefits. Responsibilities: Manage support cases and troubleshoot customer environments. Host remote support sessions and maintain customer contact. Document bugs, procedures, and share information with sales. Guide junior team members and recommend process More ❯

with your recruiter to learn more. Base pay range Note: This is an onsite role 5 days per week with going Hybrid after probation pass. 1st Line 2nd Line Support Technical Skills: Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365. Proficiency with SCCM, Intune, and McAfee. Familiarity with Windows, iOS, and Android … devices. Experience with hardware support for desktops, printers, and peripherals. Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems. Group Policy and PowerShell scripting experience. Communication and Training: Clear and concise written and verbal communication. Ability to provide basic training on existing applications. Analytical and Problem-Solving: Strong attention to detail for first-time fixes. … issues. Teamwork and Initiative: Ability to work closely with global IT teams. Capable of taking initiative in a small team environment. Experience: Minimum of 2 years of relevant deskside support experience (ideally in Financial Services). Regulatory Awareness: Knowledge of IT compliance and security best practices, particularly in a financial services environment. Seniority level Associate Employment type Full-time More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London. WORK WITH … Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and … Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer/IT More ❯

Description This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim management … Founded in 1983, the firm is known for its distinctive restructuring heritage, hands-on approach, and relentless focus on execution and results. Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front-facing contact … via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering, and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be … responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a … recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions … and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service More ❯

Social network you want to login/join with: Service Desk Support Analyst, middlesbrough col-narrow-left Client: Dynamic Search Solutions Location: middlesbrough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Service Desk Support Analyst … leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will More ❯

leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will … be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward … This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high … quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential Previous commercial 1st Line Help Desk More ❯

1st/2nd Line Technical Support Analyst Location: London Salary: Circa £45,000 Technology Stack: Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London Market Insurer. This role will include: General support Setting … up new starters/leavers Support of laptops and PCs Fixing technical issues for users Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the office with the team. If you think this role looks like a good match and you have the above experience More ❯

Join to apply for the 1st Line Service Desk Support role at Atos Job Overview The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations in the UK. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries … following documented processes to log, prioritize, and route tickets. The role also involves incident resolution to support the First Time Fix Service Level Agreement, utilizing knowledge articles. Key Responsibilities Communicate clearly and effectively to identify customer knowledge gaps. Handle customer issues independently, suggesting resolutions with minimal prompting. Adapt to new situations and demonstrate a positive attitude. Manage time … effectively and maintain professional appearance. Provide excellent customer service, explaining technical details simply. Use ticket logging tools efficiently. Manage call durations and contacts per day to meet targets. Maintain and close tickets promptly, avoiding SLA breaches. Minimum Requirements Experience in a customer-facing role and IT knowledge. IT certification is a plus. Knowledge of Windows 10 and Microsoft Office More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will … be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available . One of … the vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities … will be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you More ❯

a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give … time and flexible working hours, patterns and locations to suit you and our business. About the opportunity: We are seeking a dynamic, passionate and proactive customer-focused Level1 (L1) Service Desk Support Technician to join our ServiceNow team at our brand new, state of the art office in Theale, UK, situated close to Reading. Providing essential ServiceNow … L1 technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 More ❯

based in Westlakes Science Park, Cumbria and requires a SC clearance , meaning 5 complete years residency in the UK up to present date Your job in a nutshell: The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First Line Support Analyst’s … for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What will you … adapt to new situations outside of assigned team. Attitude: Demonstrates drive and determination in coping with difficult situations. Self Management: Demonstrates good timekeeping, professional appearance, and time management. Customer Service: Demonstrates awareness of customer and business needs. Able to describe technical details to non-technical customers in simple plain English. Tools: Can quickly pick up the ticket logging tool More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers … days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests received via phone, email, or customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT … service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be working? You will be based at our newly built, high-specification open-plan head office in Dudley. Requirements Our ideal candidate You’ll have a positive attitude and a personable, friendly approach, taking More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … days off shift pattern with 12 working hours a day, you'll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising … in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley Requirements Our ideal candidate You'll have a brilliant attitude and a More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries … specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley. Requirements Our ideal candidate You’ll have a brilliant attitude and More ❯

IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator Do you have great time-management, organisational, customer service, administrative and communication skills? If you do, this job could be for you. We’re looking for an IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator who will manage and allocate all incoming IT … support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients. This is a crucial role within the IT Support Team, and you’ll act as a central hub for all incoming support requests and will be responsible for ensuring those requests are addressed efficiently … can prioritise workloads for themselves and the team. You’ll also need to work with a sense of urgency and ensure the Engineers work within agreed timescales to meet service level agreements too. If not, you may need to politely encourage them to get a move on or escalate the support request to a more senior team member. More ❯

Join to apply for the 1st Line Service Desk Support role at Atos . Get AI-powered advice on this job and more exclusive features. This position is based in Westlakes Science Park, Cumbria, and requires SC clearance, meaning 5 complete years of residency in the UK up to the present date. Your job in a nutshell … The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised, and routed accurately. The 1LS … Agent is also expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What Will You Be Doing Demonstrate clear and concise written, oral, and listening skills to identify any Customer knowledge gaps. Handle the majority More ❯

Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Please note: As the role includes visiting customer sites in North London (N1, N5) a full UK driving … Role This is an exciting opportunity to join our energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. Working directly under the Support Team Leader you will be responsible for dealing with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our … client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is More ❯

on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. You will be responsible for … providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job Description The team owns the Incident and Service Request processes and fixes over 60% of incidents first line. Main Duties: Provide a single point of contact … for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service Desk workstream – providing clear and concise instruction or information to users. Assure a high level of customer support More ❯

might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team … metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

customers in all languages. If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team … metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding … your investigation actions and next steps. Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes. Generate service metrics using scripts and/or documentation. Apply your unique skillset to improve team processes and highlight documentation or training needs. Impart your knowledge to team members through peer More ❯