14 of 14 Service Desk Support Jobs in England

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a … recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions … and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward … This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high … quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential Previous commercial 1st Line Help Desk More ❯

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make … a difference. We a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. * Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS. * Provide in-person support in Head Office locations, including assisting to facilitate hardware requests and ensuring procedures are executed to keep asset management tools up to date. * Diagnose and troubleshoot hardware and software issues. * Assist with the maintenance and administration of IT systems. * Use remote tools and diagnostic utilities to aid in troubleshooting. * Prioritize incidents More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals … career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal, remotely and face-to-face. Role Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal … remotely and face-to-face. ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to telephone calls, emails and Service Now requests for technical support Create, track and monitor problems to ensure timely resolution Escalate issues to the appropriate group when needed Identify, research and resolve problems reported by end-users Support Aptos Retail POS System Write tickets and assign jobs to … order to use them in our knowledge base Own issues until job completion Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification Career progression opportunities Possibility to secure a More ❯

s leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email … site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment … across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

Excellent opportunity for an experienced Service Desk Support Specialist to join our our Client's expanding team £33,000 - £38,000 +benefits. About the Role Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversee internal IT systems and assets, assists with upgrades and fixes. Preparation … of project installation to ensure all required items are configured correctly. Responsibilities Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware. Communicating with customers and site contacts. Reporting - new reporting options. Work with Microsoft-powered devices More ❯