redeployment, scaling, recovery, emergency restoration, disaster recovery, and operational readiness activities. Own complex Customer Service Requests from initial investigation through successful closure, ensuring timely communication, clear ownership, and effective resolution. Lead cross‐functional recovery during critical incidents, major escalations, and network crises, coordinating SMEs, Solution Architects, operations teams, Product Development … multi‐node, multi‐vendor operator networks. Strong understanding of support services, service management, and operational readiness. Excellent customer engagement, stakeholder management, presentation, and executive communication skills. Ability to work effectively under pressure, manage competing priorities, and drive timely resolution. Advantageous Experience with Cloud Native deployments, Kubernetes, and container‐based Packet ...