Customer Experience & Contact Platform Architect - Manager
- Hiring Organisation
- Accenture
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example … technical requirements into platform designs or customer journeys Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms Strong communication skills Relevant certifications from organisations such-as Amazon, Genesys, Google or Microsoft Extensive experience in CCaaS and AI enabled service technology gained through hands ...