Service Design and Introduction
- Hiring Organisation
- Hays
- Location
- Waterside, England, United Kingdom
team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday – Friday (37.5 hours per week) Experience and Skills Required: Proven Research and Discovery - Gather SD&I-related information & clarify requirements via cross-functional collaboration (including the EUX (End User Experience) team & the Implementation Workstream) - Document & review findings Create Service artefacts - Define SOPs (standard operating documents - where none exist) as part of the client SD&I process & convert into KBAs (Knowledge Base Articles), which are stored in the ServiceNow tool* for the use of client Support Teams & users ...