Service Desk Analyst
- Hiring Organisation
- TR, part of the Trifast plc group
- Location
- Walsall, England, United Kingdom
level agreements (SLAs), escalating issues when necessary to ensure timely resolution. Customer Support - Deliver outstanding support via phone, email, and ticketing systems, ensuring all user queries are handled promptly and effectively. Knowledge Documentation - Maintain and update self-help resources to empower users and colleagues to resolve common issues independently. … Dynamics 365, email platforms, and collaboration tools to ensure operational continuity. Security Awareness - Promote IT best practices and online security guidance to enhance user awareness and protect organisational assets. Key Relationships/Stakeholders Internal IT Teams: Collaborate closely with infrastructure, application support, and cybersecurity teams to escalate and resolve ...