24 of 24 Customer Service Jobs in Glasgow

Customer and Networks Support Supervisor Hamilton, Glasgow Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Networks team is growing, and we're excited to welcome a talented Customer and Networks Support Supervisor to join us. As Customer and Networks Support Supervisor, you will lead and support our Technical Administrators and Network Coordinators, making sure workloads are managed effectively and customers receive a high-quality service. You will help our team thrive through clear objectives, regular ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. … Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, G14 0XN Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35 ...

branch. This is a varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer service functions. Working closely with the Branch Manager, Internal Sales team, and Drivers, you will help improve operational efficiency, allowing key team members … focus on delivering excellent customer service and business growth. Key Responsibilities Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs. Complete driver hours legislation paperwork and maintain accurate transport records. Plan and coordinate daily vehicle routing. Handle all transport-related administration and paperwork. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Collaboration with peers and promote a culture of knowledge sharing. Analyst Expectations To meet the needs of stakeholders/customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements … processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver ...

testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To meet the needs of stakeholders/customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements … processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

providing timeous updates on tickets • Liaise/Oversee the billing concierge to assist in ensuring accurate generation of bills as per contracts • Resolving customer queries– always with a focus on quality and care • Supporting customers during their first billing cycles and helping them build confidence with the platform • Proactively … identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience • Monitor customer contractual obligations • Monitor Supplier invoices with the NCS Purchase Ledger team • Adopt the position of superuser for all NCS’s internal software platforms • Maintain and control all rates, pricing and troubleshooting ...

Support the end-to-end deal lifecycle, including opportunity management, quote creation, amendments, renewals and internal documentation. Create and maintain accurate opportunities, quotes and customer information within Salesforce. Coordinate with internal teams such as Deal Desk, Legal, Customer Success, Sales Operations, and other stakeholders to help progress customer … things. Detail-oriented, dependable and committed to delivering high-quality work. Comfortable working in a fast-paced, collaborative environment. Previous related experience within Sales, Customer Service, Operations or Administration would be beneficial, but is not essential. Experience with Salesforce or other CRM systems is also a bonus ...

hands-on, field-based role where you'll be responsible for servicing, maintaining, inspecting and repairing a wide range of hire equipment directly at customer sites. Combining technical expertise with exceptional customer service, you'll play a key role in ensuring our equipment remains safe, compliant ...

Access Control Systems Intruder Alarm Systems Fire Alarm Systems Audio Visual Systems Business Networking Infrastructure As your experience grows, you will become involved in customer surveys, system commissioning, troubleshooting and delivering complete technology installations. Typical Duties Assisting engineers with on-site installations Installing and terminating structured cabling Installing CCTV … devices Supporting telephone system installations and migrations Assisting with AV installations including displays and audio systems Carrying out planned maintenance and fault finding Attending customer sites throughout Scotland and occasionally further afield Keeping accurate job documentation Maintaining high standards of workmanship and customer service Working safely ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary ...

within solution-led or technology-related sales. Strong experience and understanding of the hospitality sector . Good understanding of sales development best practices. Excellent customer service, telephone, listening, verbal and written communication skills. Demonstrated ability to meet or exceed sales targets. Experience using Salesforce or a comparable ...

Start date: 25.01.2027 Shift Pattern: Full Time (37.5 hours) Please note that this position is a full-time role only, and part-time hours are not available. Sales Advisors If you're outgoing, full of ...

Start date: 25.01.2027 Shift Pattern: Full Time (37.5 hours) Please note that this position is a full-time role only, and part-time hours are not available. Sales Advisors If you're outgoing, full of ...

Finance and IT, you will help keep HR systems secure, accurate and reliable, supporting timely, high-quality services across the employee lifecycle and all customer groups. This role sits within SGN’s Business Services Centre and offers hybrid working, with regular attendance (usually two days a week) required … functionalities, reporting potential business impacts and implementing approved changes. Collaborating with system providers to ensure business requirements are met and a high level of service is maintained. What you will need You have demonstrable experience administering or supporting a complex enterprise HR, ERP or cloud-based business system. Experience ...

Sunday 10:00 - 19:00 Turn Conversations into Sales. Bring World-Class Technology to Life. Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different? We're looking … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

major role in the regeneration of the local area for 50 years. We are seeking an experienced and forward-thinking individual to lead a customer-focused ICT service and deliver digital solutions that improve productivity, strengthen organisational resilience and create lasting business value. The ICT & Business Transformation Manager … will work alongside the Director of Finance and Customer Services, and the wider Management Team to develop, deliver and review the ICT Strategy. You will play the lead role in driving our exciting programme of transformation through effective strategic and operational delivery, maintenance and development of ICT & Digital systems ...

cover IT support to all UK business users on site. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Stock Management Laptop/desktop builds Software deployments Mobile phone deployments And much more What You Will Learn Throughout your apprenticeship, you will develop … knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service Management and troubleshooting IT Security fundamentals Apprenticeship Programme For this position ...