1 to 25 of 42 Customer Service Jobs in Glasgow

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … and powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based … and follow it through to resolution, tracking and documenting it all the way. We are looking for a candidate who has experience in a customer facing environment, and has confidence supporting multiple clients globally on a day to day basis. It is important to take responsibility for each query More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

improved to reduce support enquiries and improve our user experience Be proactive and to take initiative towards managing own and team workload via a service desk and keeping records up to date Essential Skills: Educated to NVQ/SVQ Level 3/HNC Level in a related subject Experience … working within a fastpaced customer service environment Confident with communication with both internal and external customers in a polite, timely and informative way - both written and verbally Ability to organise work flexibly within a multi-stakeholder/multi-deadline environment Can work as part of a team and … a complex and challenging team environment. With the ability to organise work flexibly within a multi-stakeholder/multi-deadline environment Excellent interpersonal and customer service skills - demonstrating confidence in both verbal and written communications Thorough, patient with a strong desire to resolve any customer issues to More ❯

is looking for a Helpdesk Administrator Client Details A leader in their field Description Scheduling and planning of works Management of compliance paperwork Ensuring customer service level agreements are met Communicating with clients and colleagues to provide excellent customer service Dealing with ad-hoc client requests … Contributing to the operation of the out-of-hours telephone answering service Profile Experience of working in a similar reactive or planning role is essential CAFM (Computer Aided Facilities Management) system experience essential Proven understanding of compliance paperwork Experience of working with client portals e.g. Elogbooks Capable of organising More ❯

Hybrid working (3 days in the office) Competitive Salary + Uncapped Commission & incentive based rewards Are you a money-hungry, motivated individual with some customer facing experience looking for your next career move? Want to undergo valuable in-house sales training and be part of a supportive and exciting … no further - Join us as a Business Development Executive at QA and earn uncapped commission! What will I be doing? You'll develop new customer relationships using the sales techniques gained from our in-house training programme and on-the-job coaching to successfully deliver against specific, measurable targets. … accounts, by telephone, email and LinkedIn, to create sales opportunities for our Senior Account Managers. Prospect new customers whilst maintaining and growing our existing customer relationships to create sales opportunities. Maintain all relevant sales management information & report on sales activity using Salesforce. Understand QA's unique selling points and More ❯

alarms, access control systems, and CCTV systems across a range of commercial contracts in the Central Belt of Scotland. Key Responsibilities: Install, commission, and service fire detection and life safety systems to BS5839 standards Maintain and repair security systems including intruder alarms, access control, and CCTV Carry out fault … finding and reactive repairs Complete planned preventative maintenance (PPM) in line with client schedules Provide professional and courteous customer service on client sites Ensure all work complies with current health & safety regulations and company procedures Participate in on-call rota for emergency response (1 in 4 or as … required) Maintain accurate records and complete job reports via PDA or service software Requirements: Proven experience in fire and security system installation and maintenance Knowledge of key industry standards (e.g. BS5839, BS5266, NSI or SSAIB schemes) Experience with a range of manufacturers (e.g. Texecom, Galaxy, Hikvision, Paxton, Kentec) Full More ❯

to join a forward thinking, dynamic organisation who specialise in accident management and vehicle replacement services. Our client is seeking a motivated and confident customer service and sales professional to join their growing business. You will be travelling every Monday to Thursday and will be home-based on … and report to management on the next coming week The ideal candidate will have Confidence and the ability to build strong working relationships Excellent customer service and communication skills The ability to work well under pressure A clean driving license is essential to perform this position Only suitable More ❯

The Software Asset Management function is responsible for the management of SNOW Licence Manager, SNOW app store, software assets and licence management across the customer estate. The objective of the team is to provide accurate business intelligence for the customer who can then make informed decisions about the … assets in their estate. The team can also assist in compliance risk reduction and mitigation by the capture, updating and ongoing maintenance of the customer licence and proof of entitlement information. Role Purpose: The role of the Software Asset Analyst is to ensure the customer software assets are … effectively managed and maintained within the licence management tool. That the customer software assets are managed effectively to help reduce or mitigate the financial or compliance risk. This role involves client interaction and may involve occasional business travel. What to expect: Responsible for management of end-to-end Software More ❯

maintaining fire alarms, CCTV, access control, and intruder alarm systems Diagnosing and troubleshooting faults to ensure systems are fully operational Conducting routine maintenance and service calls Working closely with clients to deliver exceptional customer service and technical advice Managing your own workload and projects, both independently and … in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV More ❯

Role Summary To provide first line IT support to new and existing customers, assisting them with hardware and software issues as well as generic customer service enquiries via online chat, phone and email. Visit customer sites to provide training and if required, assist 3rd party technical staff. … Assist with the setup and installation of customer equipment. Along with the first line IT Support, you will work alongside an experienced Security Specialist to support with Security remediation focuses on identifying and addressing threats and vulnerabilities to prevent further security breaches and limit the blast radius of an … support: To provide 1st line technical support; answering support queries via online chat, phone, email and update the CRM records. To prioritise and address customer IT feedback to meet internal or external deadlines. To meet deadlines promptly and inform the Director of IT if deadlines cannot be reached. To More ❯

Application Service Desk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯

vital link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery. What You'll Be Doing: Act as the first and second-line support for all on-site IT … excellent communication, follow-up, and proactive issue resolution. Support the onboarding and offboarding of users – including device setup and asset tracking. Collaborate with global service delivery teams to maintain alignment and contribute to best practice. Document incidents, solutions, and contribute to knowledge base articles. Participate in local and global … and training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and More ❯

fault finding on a variety of equipment including air conditioning, plumbing, boiler plant, ventilation, pumps, (where applicable). • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability … paperwork in accurate and timely manner. • Computer literate and competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check More ❯

comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks. The role sits within the newly created Application Support Team who are responsible for driving and … improving live service provision to the wider business. In cases of significant service-impacting incidents, third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team aims … to optimise service delivery and maintain high standards of performance. Role responsibilities Live Service Support: Manage and resolve incidents to ensure minimal disruption to business operations. Monitor system performance and address any issues promptly. Oversee intra-day and overnight batch processes, ensuring smooth operations. Schedule and run ad More ❯

dynamic and growing IT services company providing tailored technology solutions to businesses across Scotland. Due to continued growth, they are seeking a motivated and customer-focused Field-Based IT Desktop Support Engineer to join their team. This is an excellent opportunity for a skilled support professional looking to expand … hardware and software. Maintain clear and accurate documentation of work carried out. Escalate complex issues to the appropriate internal teams when necessary. Deliver excellent customer service and build strong client relationships. Requirements: Proven experience in a desktop support or IT field engineer role. Strong knowledge of Microsoft infrastructure More ❯

parking, • Cash bonus schemes. We are Red Mosquito Ltd; we are recruiting and we want you! Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow. We're in the business of providing top quality IT services driven by our passion for … Our team of experienced engineers operates throughout the UK doing the technical stuff so that our customers IT systems run efficiently and seamlessly. Our Service Desk team delivers technical support and consultancy to a wide range of SMEs, assisting with infrastructure, hardware and software issues. We deliver high quality … career progression, with a chance to gain experience across a varied and challenging IT estate. As Trainee Engineer, you will report directly to the Service Delivery Manager. As our Trainee IT Technician, you will be responsible for: • Daily maintenance and monitoring of key systems. • Imaging and preconfiguring desktops and More ❯

doing As a supervisor you will be heavily involved in the day to day running of the store, keeping operations running smoothly and driving service excellence. Using your customer-oriented positive attitude to lead your team to success. Teach others about efficient workflow, great customer service … will follow! What we're looking for We're looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast More ❯

gathering details about issues. Triage incidents during calls to identify the root cause of issues and provide first-time fixes whenever possible. Deliver outstanding customer service, acting as the voice of the company. Offer ongoing support with clear, concise verbal and written communication. Log tickets in the support … system and escalate issues to second and third-line support when necessary. Adhere to service level agreements (SLAs) for both phone and email support. Manage and resolve issues promptly and efficiently. Active Directory and O365. Take a proactive approach to system alerts and daily tasks. Strong knowledge of Windows More ❯

as-usual activities. What you'll do: Take ownership of project tasks and drive them to completion Collaborate across teams to deliver high-quality service outcomes Identify opportunities for innovation and continuous improvement Ensure solutions align with operational and strategic goals Support key business systems, including certificate renewals and … deployment changes Provide excellent customer service, working with internal and external stakeholders What you'll bring: Deep knowledge of Middleware technologies such as: IBM Integration Bus (IIB)/ACE/MQ WebLogic JBoss 7 & 8 Windows & RHEL OS Dynatrace Strong analytical and troubleshooting skills Ownership mindset with flexibility More ❯

Responsibilities: Design and architect Power Platform and D365 solutions. Provide technical pre-sales advice and contribute to tender responses. Take a leading role in customer projects with support from the Project Management team. Stay updated with the latest technology and best practices, contributing to the business unit's skill … Proven technical leadership in solution design and systems integration. Experience with ALM tools such as Azure DevOps. Exceptional verbal and written communication skills. Excellent customer service skills and an analytical approach to problem-solving. Power Platform/Microsoft certifications (e.g., PL-900, PL-100, PL-200, PL More ❯

degree in Computer Science, Business Information Systems, or related technical degrees. • Passion for technology • Good interpersonal skills • Good team working and communications skills • Great customer service skills • Someone who enjoys solving problems and using their analytical skills YOUR PROGRAMME Graduate Empower Programme Capgemini's Empower Programme is designed More ❯

11pm, covering the afternoon and evening hours. You will work during the hours that bridge the day and night shifts, ensuring seamless operations and customer service. Flexibility may be required as swing shifts can rotate, depending on the needs of the business. Responsibilities & Duties Write high-quality, reusable, scalable More ❯