23 of 23 Customer Service Jobs in Glasgow

Internal Helpdesk - Customer Service Cambuslang | £16.24 per hour | Hybrid Monday-Friday, 8am-4pm 2 days working from home 6-12 month contract, with potential to extend or offer perm. Huntress Recruitment is currently recruiting for an Internal Helpdesk - Customer Service role with a well-established organisation … based in Cambuslang. This is a great opportunity for someone with customer service, helpdesk, shared services or finance-related experience to join a busy team, providing support to customers, suppliers and colleagues across a range of finance, HR and business service queries. You'll be the first ...

About Firstsource Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence. With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology. Learn … more about us at https://www.firstsource.com Job description: Fraud Customer Service Advisor Location: Onsite, West George Street, Glasgow Shifts: Monday to Sunday | Between 7:00am – 11:00pm (rotational)Hybrid/Work from home opportunities following successful completion of training and assessment Protect Customers. Build Your Career. ...

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings … provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Help Desk team in the Business Services (BSC) team to ensure all the scoped Services across their lifecycle are managed appropriately across all customer groups. You will work to resolve most commonly reported issues and pass on other more complex issues. You will direct, control and address all transactional … training, enquiries and cancellations · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress ...

ensure installations are completed to a high standard. Work closely with customers and project teams to ensure installations meet the required specification and customer expectations. Complete installation paperwork, commissioning documentation and site reports accurately and within required timescales. Ensure all work is completed in accordance with relevant industry standards … company procedures and Health & Safety legislation. Provide a professional and customer-focused service while representing the company on customer sites. Liaise with management and customers regarding any technical issues, project requirements or additional works identified on site. Qualifications and requirements for the Fire & Security Installation Engineer: Minimum ...

September The Applications Consultant is responsible for designing, implementing, and governing Salesforce Agentforce solutions that deliver measurable business value, increased workforce productivity, enhanced customer engagement, and operational efficiency across SPEN. Working within the Centre of Excellence, the role will lead the adoption of Salesforce Agentforce, Einstein AI, Data Cloud … work closely with business stakeholders, Salesforce architects, product owners, and implementation partners to identify opportunities for autonomous agents, conversational AI, workflow automation, and intelligent service delivery. The role will ensure Agentforce solutions align with enterprise architecture, security, governance, and responsible AI principles while establishing reusable frameworks, standards, and best ...

Position Statement HAFS is Hilton's shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner. Job Description The role is responsible … producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas. The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS ...

youll drive brand loyalty, advocacy, and sales. Youll ensure brand standards are consistently met, recommend tailored product solutions through insightful conversations, and create memorable customer experiences. Staying aware of competitors, youll share valuable feedback to help maintain our competitive edge. Your goal: achieve sales targets by driving brand awareness … customer engagement, and exceptional service at every opportunity. Working Pattern: Thursday, Friday & Saturday 1000 - 1800 & Sunday 1200 - 1800 From September until 1st November 2026 WHAT YOULL BE UP TO PRODUCT DEMONSTRATIONS Execute engaging product demonstrations to showcase the Customer Experience Points (CXPs) and benefits of Samsung products ...

implementation of the business requirements. The post-holder will be responsible for working within the framework of IT applications which includes, Data Analysis solutions, Customer Service Digital solutions and other Emerging Digital technologies. Working in the Work and Asset Management value stream, this role will undertake the following … detailed designs solutions identified by the Architecture & Strategy team. - Responsible for the oversight and management of 2L and 3L support partners ensuring quality of service and continuous service improvement. Skills, Knowledge & Experience - Significant experience of Application development in an organisation of similar scope and scale to ScottishPower, with ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...

skills and knowledge of the business unit by keeping up to date with the latest technology and best practice Taking a key role in customer projects from a technical point of view with support from our Project Management team Guide and mentor less senior members of the team Contribute … initiative Exceptional verbal/written communication skills Flexible approach to time management Ability to multitask, work under pressure & meet deadlines Excellent customer service skills Analytical approach to problem solving Personally motivated to develop your skills High attention to detail & consistently following procedure Work well within a team, sharing ...

nationwide provider of mechanical, electrical and fabric maintenance services, supporting over 3,000 locations across the UK. Renowned for engineering excellence, exceptional customer service and a dedicated 24/7 helpdesk, we deliver high-quality planned and reactive maintenance solutions through a strong people-focused and self-delivery … approach. Responsibilities: Become a systems expert in our CAFM platform, Joblogic, accurately logging customer call-outs, service requests, and job updates. Work in a help desk environment, first point of contact managing incoming telephone enquiries, directing calls to the appropriate department and ensuring messages are captured and communicated ...

Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved … line support; troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. Role & Responsibilities Supporting ...

with contributing to a number of upcoming projects. You will work as part of a professional ICT support team, ensuring a high level of service, support, systems availability, incident response and communication to all areas of the organisation. As part of the team working in the Digital Division … required for this role. Key Responsibilities: Providing end user support, both remotely and on-site, supporting multiple technologies. Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure. ...

positive difference to people’s lives and communities across the West of Scotland. With a strong reputation for delivering high‐quality homes and excellent customer service, we are driven by our values of respect, integrity, and inclusion. As we continue to evolve and strengthen our services … candidate will demonstrate exceptional interpersonal and influencing skills, a commitment to continuous improvement, and the resilience to meet challenging objectives. You will champion a customer‐focused culture, ensuring that both internal and external service standards remain outstanding. Experience of managing corporate functions such as HR, IT, and governance ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

client needs. Designing and delivering functional elements, including configuration and customisation without code. Creating and maintaining solution documentation to support successful delivery. Facilitating customer workshops and meetings, ensuring requirements are clearly captured and agreed. Providing input into solution design and validating that delivered solutions meet business needs. Testing, validating … partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind ...

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks ...

Mobile/Field Based | Power Generation Location : Cambuslang Glasgow, G32 8FA Monday to Friday (40-hour contract) Are you a Generator Engineer, Field Service Engineer or Plant Engineer with experience working on diesel engines, generators or power generation equipment? Speedy Power & Energy is looking for a Mobile Generator Engineer … join our specialist engineering team, maintaining and repairing our power generation equipment at customer sites. This is a hands-on field engineering role. You'll be out with customers, servicing, diagnosing and repairing generators and associated power equipment , keeping equipment running and getting customers back up and operational when ...

innovation and continuous improvement. Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation's strategic needs and service being kept safe is in mind at all times. Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers/Team … Leads, to ensure operational issues are resolved within agreed SLAs to ensure we provide excellent customer service. Improve our processes through process automation, innovation and continuous improvement. Our work is highly specialised, high profile and fast paced, so you will be expected to self-manage in a professional ...

Inthisrole,you will be providing L2 support for production applications within Data Delivery, Controls & Analytics, driving operational excellence and service reliability across our diverse technology landscape. Youwillcollaboratewithdevelopmentteamstoresolveissues,ensuringsmoothoperationandhighavailabilityofsystemsinaproductionenvironment. You will effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption … empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful as a Senior Service Engineer, you should have experience with: Relational Databases, particularly MSSQL/Oracle (with exposure to writing queries, tuning concepts, stored procedures) and Unix Shell ...

Scotland Excel is the Centre of Procurement Expertise for local government in Scotland. Established in 2008, they are a leading public sector shared service and operate as a non-profit organisation funded by Scotland's 32 local authorities. Scotland Excel has a contract portfolio that supports the delivery … local economy, and generate additional social value for Scotland's communities. We have created the new role of Information and Communications Manager within our Customer and Business Services Directorate. The role has been designed to provide operational management across our Business intelligence, ICT and Marketing & Communications functions. These functions ...