23 of 23 Customer Service Jobs in Gloucestershire

The Role - Service Relationship Representative (SRR) - 30 hours per week = Part Time Through a culture of collaboration, learning and opportunity, the Service Relationship Management Team is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the … Service Relationship Management Team and is passionate about serving a dynamic customer base in a technology managed service setting. The SRR role is focused on providing responsive customer service engagement to Claranet customers by owning inbound customer engagement activities on a reactive basis along with providing reactive sales and commercial support. This is a … key role owning customer inbound engagement activities focusing on reactively addressing Sales and Commercial enquiries along with administration. The role requires the ability to quickly build rapport to efficiently manage and resolve general customer service enquiries and contract administration needs. The Key Objectives Will Be To: Provide Service Quality Assurance in all activities Share Account knowledge More ❯

and take advantage of the opportunities we provide to develop your skills. Job summary You will learn and obtain data experience in different departments, such as: Marketing Supply Chain Customer Service Your apprenticeship will last for 24 months , during which time you will rotate around different departments, working on projects that support your development and align to your … for a market-leading brand. In a highly varied placement, you could support one of the many digital projects across the business, learning how we use data to understand customer behaviours, use insights from data to create new products and expand into new markets, and how we maximise the sales and profitability of our products. Customer Service: In Mira Service, you will have insight into the true voice of our end customers. In this rotation, you will gain an understanding of all aspects of the Service function and how data plays a critical part in us delighting our customers. In this placement you will be supporting projects in (but not limited to): new service More ❯

About The Role As a Service Desk Administrator, you’ll be an integral part of our IT operations team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus will be on providing … efficient, high-quality support while adhering to established processes and service standards. You’ll also contribute to the team’s continuous improvement efforts by maintaining documentation, supporting operational tasks, and collaborating with colleagues to enhance the overall service experience. Key Responsibilities: Handle incoming tickets and calls, aiming for first contact resolution and escalating where necessary, while delivering outstanding … customer service to ensure a positive support experience for all users. Assist with recurring tasks such as audits, system checks, and documentation updates to ensure consistent service delivery. Work closely with team members and stakeholders to resolve complex issues and contribute to continuous improvement efforts. Maintain and contribute to the knowledge base by documenting solutions, processes and More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) 25,000 - 28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: Supporting Field Engineers, Customers and Technical Support staff Managing customer expectations to deliver a brilliant service Office and home based, 9am-5pm with lots of training The Person: Highly organised Reference Number: (phone number removed) To apply for More ❯

Cheltenham & Hereford Employment Type: Full-Time, Permanent Hours: Monday–Friday, with occasional evening or weekend work At Kantar Media , we help shape how the world understands audiences. As a Service & Solutions Technician , you’ll support our panellists — the people behind our data — by installing and maintaining our metering technology, ensuring every detail runs smoothly. You’ll mix technical know … how with great customer service to deliver a seamless experience and keep our data accurate and reliable. What You’ll Do Guide panel members remotely through installing and maintaining metering equipment and software. Test and troubleshoot equipment to ensure high-quality performance. Deliver friendly, professional support that leaves every panellist feeling confident and valued. Follow up on technical … or compliance issues and keep accurate activity records. Work with colleagues to manage equipment stock and support service improvements. Help ensure data accuracy and meet project targets and SLAs. What You’ll Bring Excellent communication and people skills. Strong problem-solving and customer service mindset. A team player who’s flexible and proactive. Comfortable learning new technology More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid … Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure … Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

IT Service Desk technician Gloucester (hybrid) 6 Month Contract Rate: £180 per day (Inside IR35) Essential Skills: NPPV3 police cleared, Driving license, Active Directory/Exchange Management Console/Windows 10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/Sharepoint, Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably … a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service. Due to the nature of the role existing or recent NPPV3 or SC Clearance … is highly desirable. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in More ❯

and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and contribute to asset lifecycle planning. Support and improve conferencing technologies (e.g., Teams Rooms, AV setups). Collaborate with other … ICT teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows 10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes … Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment. More ❯

About The Role Providing excellent service to our customers is fundamental to the continued success and growth to Ecotricity. The successful candidate will join the team responsible for securing the systems our people use to provide that excellent service. Working with your colleagues within the Information Security Team, you will consult on projects to ensure security by design, proactively … Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you. About Us What's in it for you... Healthcare … s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing More ❯

3rd Line Engineer - Microsoft Technologies Greater Bristol - Hybrid - 2 days a week (Shift Pattern) 36,000 - 50,000 Our client is a Managed Service Provider specialising in Microsoft Technologies. They are looking for a 3rd Line Engineer to join their team, providing technical support across their client base and contributing to project delivery. You'll need to demonstrate your … to candidate who possess the following: Proven experience working in a 3rd line team Strong technical knowledge across Microsoft Azure, Microsoft 365, Windows Server, and networking Excellent communication and customer service skills If you meet the criteria above please apply for more information. More ❯

Technical Support Engineer to join our team and help us to realise our potential. Key responsibilities and result areas ·Working closely with technical teams to investigate and resolve complex customer queries ·Taking ownership of issues identified and working with Development team to ensure they're fully resolved and tested before deployment ·Working closely with the Services team to keep … updated about ongoing investigations so impacted customers can be kept well informed ·Where necessary, working with the Services team to communicate findings and recommendations to the impacted customer ·Ensuring outcomes of investigations and key findings are well documented ·Assisting and collaborating with different teams on various projects - both internal (to XQ) and production (related to XQ's services and … products) ·Working alongside the Services team to provide excellent customer service, and where necessary providing proactive help to customers who sign up for XQ's services ·Where necessary, providing internal IT support to XQ employees. As well as the list above, you will also be required to undertake other duties, training and/or hours of work as More ❯

NMS Recruit are seeking an experienced Security Service Engineer to work with a leading independent security technology integrator. You will provide professional engineering expertise for planned and reactive maintenance. Responsibilities Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software … fundamentals of UFE's (Unified Front End) Full UK Driving Licence Ability to complete full personal security screening and be prepared to complete to DV Level if requested. Strong customer service skills Desirable Experience CCTV Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch/Red Vision/Axis ACS Ccure/Lenel OnGuard & S2 More ❯

flexible management, they are growing very quickly and have a very good reputation for affordable quality of work, very friendly work environment, holiday reward scheme after 3 years of service extra holidays given. To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley … would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is a well-established organisation in the Fire and Security industry. They offer a wide range of services including design, maintenance and … installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave • Time and a half plus double time if called out on More ❯

keeping hardware fault-free, maintaining supplies and resolving issues in a timely manner Implementation of advised fixes in conjunction with off-site support Liaise with 3 rd party ICT service and software providers to address networking and hardware needs Travel to other depots as required in order to provide in-person support, coaching and guidance; setup of equipment and … improvements Possess excellent planning and organisation skills with an eye for detail Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service Trustworthy with a high work ethic, efficient, with high productivity Ability to analyse information More ❯

providing 2nd and 3rd line support during the deployment of Windows 11 devices. You'll be working across multiple sites in Gloucestershire, delivering high-quality technical support and excellent customer service to users throughout the rollout. Valid NPPV3 clearance is highly desirable. Key Responsibilities Provide 2nd and 3rd line support to end users during the Windows 11 deployment. … Build, configure, and deploy Windows 11 machines across the organisation. Troubleshoot and resolve technical and desktop issues efficiently. Deliver an excellent customer experience in user-facing environments. Support end users, resolve queries, and ensure minimal disruption during migration. Work collaboratively with project teams to ensure smooth rollout delivery. Experience & Skills Proven experience in desktop or field support roles. Strong More ❯

call out, overtime and vehicle company based in Gloucester Covering in and Bristol/Gloucester areas To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Texecom and Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

write code, fix bugs, and assist the Principal Software Engineers in all design-related tasks. Additionally, you will participate in test suite development, provide and maintain high levels of customer service, and develop technical documentation. Key Experience: - Experience of Programming C onto a RTOS - Knowledge of communication protocols - Knowledge of UART, SPI, I2C is desirable - Knowledge of low More ❯

develop short-term and long-term target accounts Exceed new business sales targets, including revenue and gross profit Collaborate with internal teams to maximise sales opportunities and deliver exceptional customer service Represent the organisation at expos and within the local/regional community Key Requirements Proven track record of Business Development within various sectors in freight forwarding and More ❯

outstanding financial rewards. Strong organisational skills and a tech-savvy approach to managing your pipeline are essential. What We Offer A dedicated in-house support team providing first-class customer service and administration. Streamlined procedures for contracts, reporting, and commission payments. Flexible working arrangements, with access to our offices when required. An industry-leading uncapped commission structure based More ❯

training and the opportunity to progress to Team Leader? This is a rare opportunity to further your career and play a pivotal role in delivering a best in class service to customers, where you will oversee projects from cradle to grave dealing with outsourced manufacturing partners. This business, established since 2010 with 9 employees are looking to grow due More ❯

delivery · Strong familiarity with project management software tools, methodologies, and best practices · Experience seeing projects through the full life cycle · Excellent analytical skills · Proven ability to solve problems creatively · Customer Focused; delivers a high level of customer services to our external and internal customers · Proven ability to complete projects according to outlined scope, budget, and timeline · The ability More ❯

Infrastructure Support Engineer – Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is … an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach. The Opportunity You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft … produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We’re Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra More ❯

team. - Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales … engagement through calls, emails, and face-to-face meetings. - Identify, establish, and nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯