1 to 25 of 31 Customer Service Jobs in Gloucestershire

Customer Service Advisor – Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You'll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and … maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are More ❯

Customer Support Specialist Do you like the idea of working from home one week and enjoying a fun, friendly office the next? If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between … Office BasedWeek 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM … with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the … customer(s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client … to ensure resources and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to More ❯

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the … professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

technical roadmaps and provide senior engineering cover when required. What We’re Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands … on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Engineer to join their Bristol-based team. With a range of commercial contracts and NSI Gold accreditation, this is a great opportunity to join a business committed to quality service and continued professional development. What's Included: Competitive salary between 35,000 and 40,000, based on experience Paid travel time (after the first 30 minutes) 25 days holiday … across fire alarm systems, CCTV, access control, and intruder alarms Performing routine checks and ensuring system compliance Diagnosing issues and completing necessary repairs or adjustments Providing high levels of customer service while representing the company on-site Managing your own workload and collaborating effectively with the wider engineering team Ready to Apply? Send your CV to (url removed … acting as an employment business in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV More ❯

Base, OTE + Car Allowance of £62,000 Gigaclear is seeking a driven and customer-focused Sales professional to deliver the acquisition of high-value business clients. This role is responsible for identifying, exploring developing and converting new acquisition sales opportunities - whilst delivering exceptional customer experience. You ll build strong relationships across multiple platforms, acting as a trusted … advisor throughout the customer journey. You'll leverage your commercial acumen and consultative selling approach to drive revenue growth within key sectors and regions. Working closely with Sales and Operations leadership, you ll shape internal processes, champion the voice of the customer, and ensure our service aligns with enterprise-level expectations. This role carries defined acquisition targets … through effective lead management processes. Responsible for building and maintaining a robust sales pipeline by identifying opportunities, tracking progress through sales stages, and ensuring alignment with revenue targets. Handling customer communications including leads and potential customers professionally and efficiently through a mixture of channels, including but not limited to in person, phone, email, and social media. Providing a premium More ❯

hour week - 26 days holiday + Bank MSP experience ideal The Role Are you an IT and telecoms professional with a passion for solving technical issues and delivering exceptional service? Were looking for a versatile and proactive Technical Engineers (1st/2nd Line) to join our growing team. Responsible for resolving a wide range of technical issues, supporting cloud … Assist with IT projects such as system upgrades, migrations, and security improvements. Liaise with customers, partners, and suppliers via phone, email, and ticketing systems. Contribute to documentation, compliance, and service continuity processes. Stay current with emerging technologies and industry best practices. The Company We believe in making technology easy and enjoyable for businesses of all sizesproviding communications, connectivity, mobile … and IT services to 5,000+ happy customers. Our down-to-earth approach, technical know-how, and customer-first service are what set us apart. With 60+ employees and growing, we put people and support at the heart of everything we do. The Person Experience in IT/telecoms support or infrastructure roles. Knowledge of Microsoft 365, Azure More ❯

to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to … schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service … Web filtering products LGFL, Smoothwall, Sonicwall, Websense Experience with Sophos Enterprise Console and other managed antivirus systems Previous knowledge/experience within the education sector or MSPs beneficial Professional, customer service minded Solutions oriented with good problem-solving skills More ❯

full-time, permanent basis. About the role The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of c15 Advisors to deliver against performance targets Owning the customer contact … day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams Required skills & experience Experience leading high-performing customer service teams within a regulated contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be … hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational efficiency Expert in contact centre technologies, sourcing and implementing platforms including telephony, CRM, WFM, QA tools and Knowledge Systems Excellent stakeholder management and communication skills, experienced in collaborating closely with other departments. Next More ❯

a strong background in IT and telecoms support, with a talent for solving technical issues quickly and effectively? Are you confident working with cloud-based systems and delivering excellent service in a B2B environment? If so, we have an exciting opportunity for you. Were looking for a dedicated Technical Support Engineer to join our collaborative and friendly Support team. … playing a key role in their experience with us. If you're ready to bring your technical expertise to a role where you'll make a real impact on customer experience, we'd love to hear from you Key Responsibilities: Being a team player in a driven fast paced Support team. Liaising with our customers, partners, and suppliers via … incoming phone calls, emails or through our ticketing system. Supporting customers with their software and hardware applications. Fault analysis, resolution and service continuity assurance across customers software and hardware products. Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products. Following all department procedures whilst ensuring they are regularly reviewed and updated. Training and learning More ❯

architect and technical leader. Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions. Required education More ❯

sales team to manage and develop a portfolio of accounts in the South West. Benefits include: 20 days holiday + bank Holidays, increasing to 25 days with length of service Workplace Pension Scheme Life Assurance Scheme enrolment from day 1 of employment Income Protection Scheme enrolment from day 1 of employment Access to Employee Health Assured Program (EAP) Staff … growth. To cold call potential customers to prospect for new business, gain and develop new accounts. To increase business within existing accounts. To maximise selling opportunities by analysis of customer menus, profiles, and needs. To prepare and deliver presentations to clients, negotiate terms and close sales. To contribute to collective team sales plans, company promotions and sales goals. To … West. Target driven with the ability to meet and exceed sales targets. Ability to identify and understand buyer needs and the sales processes. Ability to maximise selling opportunities through customer needs analysis, with the resilience to keep going. Ability to interpret and act on data to achieve customer solutions and drive fast turnaround. Have a grasp of profit More ❯

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester/Oxford area, and will attend customer sites in the region to diagnose … additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and … compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer More ❯

Gloucester and Surrounding Areas £34,000- £40,000 - Dependent on Experience Company Van, Overtime, Holidays To apply for this opportunity you must have or hold the following: • Intruder alarm service experience • Fire Alarm Experience • FIA Qualified would be a bonus • Extensive Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial but not essential … Security industry. We offer a wide range of services including design, maintenance and installation of fire systems, CCTV, and access control. Due to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering Gloucester and surrounding areas. Benefit Include: • Company Vehicle • Mobile Phone More ❯

This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects. You will apply your previous customer service experience to perform the following principal duties: Responsibilities Cooperate and liaise with technical team and share information across the organisation. Perform quality service at first point … contact. Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders. Liaising and coordinating with external third-party service providers to resolve issues. Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution About You More ❯

write code, fix bugs, and assist the Principal Software Engineers in all design-related tasks. Additionally, you will participate in test suite development, provide and maintain high levels of customer service, and develop technical documentation. Key Experience: - Experience of Programming C onto a RTOS - Knowledge of communication protocols - Knowledge of UART, SPI, I2C is desirable - Knowledge of low More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯