22 of 22 Customer Service Jobs in Gloucestershire

Client Support This well-established Technology company is experiencing steady growth as they continue their expansion. They have an exciting new opportunity in their Customer Support team , which operates a very friendly, collaborative and open working model.Thecompanyhasaveryhighlevelofemployeeengagement and works with a number of large UK customers. As well … lies at the heart of a busy operation, and the job will see you interfacing with a variety of other departments. Essentially, its a Customer Support position, that needs some tech knowledge .You will be providing exceptional customer service by addressing inquiries and resolving issues via email ...

Title Service Desk Analyst Salary Up to £28,500 (depending on experience) Hours Monday Friday 8:30 17:00 Location Stonehouse, GL10 3EZ - Office Based At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, weve grown into a multi … Outdoor retailers Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few. What will the Service Desk Analyst role entail? Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range ...

00pm | Permanent Salary: Up to £35,000 per annum MUST HAVE A FULL UK DRIVING LICENCE Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud … technologies whilst delivering a high level of service to users across the business. Key Responsibilities of a 2nd Line Support Engineer: Provide 2nd line technical support for hardware, software and end users Support Windows and MacOS devices across the business Provide support for iOS devices and mobile technologies Administer ...

first, delivering solutions at pace, and being passionate about driving change. A gile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs. C ommunity - Building strong relationships, supporting one another, and creating an environment where everyone can thrive. E xpert - Commitment to curiosity … team in this brand new position. Based at our Kemble office, the successful candidate will attend to internal IT related queries, providing excellent customer service to our internal staff. The System & Support Engineer will work with our IT Apprentice to assist employees, and lead application administration & maintenance. ...

Location: Cheltenham (Hybrid Working) Salary: £32,000 - £35,000 Job Type: Permanent, Full-Time About the Role: Our client, an established and growing Managed Service Provider, is looking for a 2nd Line IT Support Engineer to join their expanding team in Cheltenham. This is an excellent opportunity to work … upgrades, cloud migrations and IT projects Support backup solutions and business continuity systems Maintain accurate documentation and manage tickets within agreed SLAs Deliver outstanding customer service to a diverse client base What We're Looking For: Previous experience in a 2nd Line IT Support role MSP experience ...

associated controls. Commissioning, testing, and optimising BMS systems to ensure they are operating efficiently. Making minor software and control strategy adjustments where required. Completing service reports and keeping accurate maintenance records. Ensuring all work is carried out safely and in line with company procedures. Providing excellent customer service … Management Systems and HVAC controls. Strong fault-finding and problem-solving skills. Able to work independently and manage your own workload. Good communication and customer service skills. Full UK Driving Licence (essential). Working Hours Flexible working between 7:00am and 7:00pm , Monday to Friday. Occasional evening ...

purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges of the job are deadline pressures, demand for thoroughness … customer service skills, route cause analysis on faults to meet the business requirements. Job Responsibilities/Essential Functions Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Healthcare Service Delivery Manager - Gloucester Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts. Role Summary: Based within Gloucester, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director. Key Responsibilities: Manage supply chain and subcontractors proactively Act as main contact for contracts Lead and support on-site coordinators Ensure timely stock distribution and purchase order authorisation Train Trust staff on company systems ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. … role is the variety of work, the investment in staff development and the opportunity to work with modern Fire & Security technologies across a diverse customer base. Engineers are trusted to manage their own workload while receiving strong operational support from an experienced management team. Salary & Benefits ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service skills with a professional, patient and user-focused approach - A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other organisations may call this role IT Support Analyst, Microsoft ...

DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This ...

proactive Helpdesk Coordinator to join our clients team. In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly. Key Responsibilities Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service. Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs. Inventory Tracking: Monitor stock and inventory levels according to contract requirements. Compliance & Quality: Follow standard processes to keep our operations organized ...

provider in the search for an experienced Fire & Security Engineer to join their growing engineering team in Bristol This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...

with shared mailboxes, distribution lists and mailbox permissions Excellent organisational skills and attention to detail Ability to manage multiple priorities effectively Strong communication and customer service skills Desirable Experience with Microsoft Dynamics 365 Business Central Previous involvement in IT project work Experience supporting users within a multi-site … environment Understanding of retail or customer-focused business operations What We're Looking For: We're looking for someone who can hit the ground running and quickly become a valuable member of the team. The successful candidate will be: Proactive and self-motivated Highly organised and detail-oriented Comfortable ...

Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC/Desktop Support/Endpoint Engineering ...

range of sectors, helping customers design, implement and support scalable, secure and future-ready technology environments. Their consultative approach combines technical excellence with exceptional customer service to deliver long-term business value. If you are in the following roles please apply : Solutions Architect | IT Solutions Architect | Technical Solutions … with customers to understand their business and technical requirements before designing innovative, commercially viable IT solutions. You'll act as the technical lead for customer solutions, ensuring designs are robust, scalable and supportable, while providing a seamless handover into delivery teams for successful implementation. Key Responsibilities Design high-level ...

client, a well-established and growing Fire & Security specialist, is looking to recruit an experienced Service & Maintenance Engineer to join their team. This is an excellent opportunity for an engineer with experience in servicing and maintaining fire and security systems who is looking to join a professional business that … repair of a range of fire and security systems across commercial and industrial sites, ensuring systems remain compliant, reliable and fully operational. Key Responsibilities Service and maintain Fire Detection, CCTV, Access Control and Intruder Alarm systems. Diagnose faults and carry out repairs. Complete planned preventative maintenance and reactive call ...

desktop and mobile imaging, inventory management, hardware and software rollout, and security updates. You'll need experience in a similar role and need excellent customer service/stakeholder skills. Technical Requirements: Proficient in Microsoft Office Working knowledge of standard office procedures Experience with Service Desk tools (incident ...

years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure … maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 2nd and 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity ...

Hybrid (3 days a week in office) £65,000 circa, open to discussion 10% Bonus, 10% Pension (5% company+5% individual, Medical Insurance, Death In service, £3k Annual Training budget About Us Specialist IT Management Consultancy supporting transformation across the UK Public Sector. The Role The Operations Manager is responsible … Manager oversees internal operations, improves business processes, supports commercial performance, and ensures the company has the systems, people and governance required to deliver exceptional service to clients. This is a broad, hands-on role suited to someone who enjoys working across multiple business functions in a growing SME. ...