26 to 42 of 42 ITIL Jobs in Gloucestershire

the public sector framework. Profile A successful Service Desk Technician L3 should have: Proven expertise in troubleshooting and resolving complex IT issues. Experience with service desk ticketing systems and ITIL best practices. Knowledge of hardware and software deployment processes. Strong analytical and problem-solving skills. Familiarity with working in a public sector technology environment. Relevant IT certifications or equivalent technical More ❯

verbal Excellent MS office Skills The ability to work under pressure Be helpful and friendly manner Good interpersonal skills Be organised and can manage priorities effectively Qualifications or training ITIL Foundation, but not essential DBS required or enhanced background screening: This position requires the successful candidate to undergo enhanced background screening checks, which include but is not limited to Basic More ❯

Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯

engage with colleagues to foster good relationships across all levels. Independent Working - Use initiative to appropriately organise and manage workload to meet scheduled targets. Experience or knowledge of the ITIL framework. Change Management Certification or equivalent experience. Experience working in digital services and delivery functions. Experience managing ERP and Digital changes in a shared service environment. Experience advocating technology as More ❯

requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) If you feel you have the skills and experience needed for this role; please do apply now. More ❯

requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Data Architect - 12 month contract - £700 - £800 per day - eDV required - Full time onsite in Gloucester Damia Group Limited acts as an employment agency More ❯

associated CMDB structures Ability to analyse Service structures, CI components and relationships, document and build Knowledge of service model lifecycle and its automation Knowledge of OpenText uCMDB Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) If you feel you have the skills and experience needed for this role; please do apply now. More ❯

associated CMDB structures Ability to analyse Service structures, CI components and relationships, document and build Knowledge of service model lifecycle and its automation Knowledge of OpenText uCMDB Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Service Modeler and CMDB Technical Consultant - 12 month contract - £650 - £750 - eDV - full time onsite in Gloucester Damia Group Limited acts as an employment More ❯

CMDB structures Ability to analyse Service structures, CI components and relationships, document and build Knowledge of service model life cycle and its automation Knowledge of OpenText uCMDB Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Service Modeler and CMDB Technical Consultant - 12 month contract - £650 - £750 - eDV - full time onsite in Gloucester Damia Group Limited acts as an employment More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. … and assuring service risks, dependencies and issues. Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices: Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes … DV STRAP will be at risk of termination Person specification Experience of managing a live service: Having experience of managing a live service within a service management function, utilising ITIL-based service support processes. Experience of designing service management processes and support models: Having experience of designing service support processes and support models, including processes such as Change Enablement, Incident More ❯

supporting internal users on a range of 1st & 2nd line technical issues, ranging across hardware, software and other services. You'll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins. Must have NPPV3, SC, or DV Clearance is highly desirable. Key Responsibilities for the IT Service Desk Technician … escalation points in line with agreed service levels. Visit user desks or remote offices when required to provide on-site support Maintain accurate asset and configuration records. Understanding of ITIL processes Experience with ITSM tools. Excellent communication skills If you are interested in this role or looking for something similar, please contact Alex directly on (url removed) If you are More ❯

IT change initiatives in a dynamic and collaborative environment? We are seeking a Group IT Change Manager to design, implement, and lead a global Change Management process aligned with ITIL best practices. Reporting to the Head of Service Operations, you will play a pivotal role in ensuring change processes are efficient, compliant, and continuously improving across a global IT landscape. … Managing stakeholders across multiple functions and geographies. Ensuring global compliance with Change Management policies and procedures. Your previous experience is likely to include Proven experience in developing and leading ITIL-based Change Management processes . Acting as Change Authority in large, geographically dispersed organisations. Leading process improvement initiatives and driving conformity to standards. Managing complex stakeholder relationships and cross-functional … Familiarity with Incident and Problem Management and their integration with Change Management. To be successful in this role you will Demonstrate Company Core Values at all times Hold an ITIL Intermediate qualification or equivalent experience. Be a self-starter with strong organisational and proactive problem-solving skills. Communicate effectively at all levels, simplifying complex technical issues. Demonstrate strong analytical skills More ❯

government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with the business to understand the full … the Business Change Lead to embed the business changes into the organization. Participating in project governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all stakeholder levels. Ability to work More ❯

ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯

ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯