26 to 36 of 36 ITIL Jobs in Gloucestershire

the public sector framework. Profile A successful Service Desk Technician L3 should have: Proven expertise in troubleshooting and resolving complex IT issues. Experience with service desk ticketing systems and ITIL best practices. Knowledge of hardware and software deployment processes. Strong analytical and problem-solving skills. Familiarity with working in a public sector technology environment. Relevant IT certifications or equivalent technical More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

supporting internal users on a range of 1st & 2nd line technical issues, ranging across hardware, software and other services. You'll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins. Must have NPPV3, SC, or DV Clearance is highly desirable. Key Responsibilities for the IT Service Desk Technician … escalation points in line with agreed service levels. Visit user desks or remote offices when required to provide on-site support Maintain accurate asset and configuration records. Understanding of ITIL processes Experience with ITSM tools. Excellent communication skills If you are interested in this role or looking for something similar, please contact Alex directly on If you are interested in More ❯

required to undergo National Security Vetting (e.g. CTC, SC or NPPV). What you'll be doing • Act as a subject matter expert and ensure that you operate our ITIL function process & procedures smoothly and efficiently to support business implementation or service restoration and reduce impact to customers • Responsible for preparing data for and running Change Advisory Board meetings with … on change record assessment The skills you'll need Service Transition Decision Making Growth Mindset What we would like to see on your CV • Able to provide expertise around ITIL Change Enablement best practice, preferably with certification in ITIL V4 Foundation. Understanding of an ITIL Service Transition function in a large technology company • Excellent communication skills and experience of managing More ❯

and prioritise the features/enhancements/increments that will achieve the best value for the customer; defining user stories and/or features and functionality. Continuous Improvement . ITIL V4 Service Value System (SVS) cornerstone. Drive continuous improvement and anticipate changes in customer need, adapt and create transitioning plans. Work with internal stakeholders to agree consistent product documentation and … Demonstrated ability to deliver key outputs and balance project work with operational responsibilities. Strategic Thinking Familiar with stakeholder mapping techniques (RACI knowledge is a plus) and experienced in applying ITIL principles across change management, service delivery, or product management. Security & Privacy by Design A strong advocate for embedding security and privacy from the outset in all work. Qualifications Holds a More ❯

IT change initiatives in a dynamic and collaborative environment? We are seeking a Group IT Change Manager to design, implement, and lead a global Change Management process aligned with ITIL best practices. Reporting to the Head of Service Operations, you will play a pivotal role in ensuring change processes are efficient, compliant, and continuously improving across a global IT landscape. … Managing stakeholders across multiple functions and geographies. Ensuring global compliance with Change Management policies and procedures. Your previous experience is likely to include Proven experience in developing and leading ITIL-based Change Management processes . Acting as Change Authority in large, geographically dispersed organisations. Leading process improvement initiatives and driving conformity to standards. Managing complex stakeholder relationships and cross-functional … Familiarity with Incident and Problem Management and their integration with Change Management. To be successful in this role you will Demonstrate Company Core Values at all times Hold an ITIL Intermediate qualification or equivalent experience. Be a self-starter with strong organisational and proactive problem-solving skills. Communicate effectively at all levels, simplifying complex technical issues. Demonstrate strong analytical skills More ❯

government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with the business to understand the full … the Business Change Lead to embed the business changes into the organization. Participating in project governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all stakeholder levels. Ability to work More ❯

ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯

ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯