1 to 25 of 33 Customer Experience Jobs in Hertfordshire

Job ID: Amazon Pay (India) Private Limited Job Description Want to apply your customer research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to … join our Customer NPS team in Bangalore. Our vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience in the market. As a Program Associate, you will manage to conduct NPS across multiple product lines (e.g. Travels, bills payment, UPI, etc.). The … insights you generate will have a direct impact on how product teams can shape customer experience improvement initiatives. With a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to constantly build your skill set and address new challenges while you help Amazon achieve More ❯

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. About us: We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic … levels. Leading self - understanding how to maximise own strengths and limitations to positively influence the organisation and optimise personal impact. You will always place customer needs at the heart of the software development process. Role Responsibilities: Take responsibility for our digital platform strategy, contributing towards the Technology function's … Head of Digital Delivery and Head of Software Engineering to build in the key measurement features that allow tracking and reporting of performance and customer journey flow. Build a team of high calibre Operations and Digital platform resources who help to operate and run the brand technology platforms. Manage More ❯

View more categories View less categories Sector Technology Role Senior Manager Contract Type Permanent Hours Full Time Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. About us: We are Allwyn UK, part of the Allwyn … maximizing employee performance. Manage stakeholder relationships at multiple levels. Maximize personal impact by understanding and leveraging your strengths and limitations. You will always place customer needs at the heart of the software development process. Role Responsibilities: Develop and execute our digital platform strategy, contributing to the Technology function's … digital insights and product team with data-led approaches to enhance features. Collaborate with senior leaders to build key measurement features for performance and customer journey tracking. Build a high-caliber Operations and Digital platform team to operate and run the brand's technology platforms. Manage online operations, including More ❯

shape the future of the company’s digital business and contribute to the company’s long-term success. Salary up to £60K, depending on experience Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data More ❯

Seed Warehouse, Hertford, UK Salary: up to £75,000, depending on experience. Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking on a … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability More ❯

in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping Hands-on experience with CRM solution or … residential property software management platforms Background in sales and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll … work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to configure solutions, deliver training, manage project timelines, and provide support post-implementation. Your remit will include quality More ❯

when you bring who you are to what you do. Description: Do you love helping others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're … dedicated to selling and delivering a customer service experience that is exceptional. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives. This role involves working on a part-time temporary contract, with availability on evenings and weekends. You … business needs, including nights, weekends, and public holidays, and reliably attend scheduled work in line with local laws and accommodations. Ability to deliver excellent customer experiences in a dynamic environment and enjoy personal interaction. Strong interest in technology, particularly Apple products, with the ability to learn new products and More ❯

The Seed Warehouse, Hertford, UK Salary: up to £50,000, depending on experience About the role Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving … expected. Why we are hiring We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering. Your remit We’re looking for a real team player who’s able … paired with a strategic, consultative mindset Ability to take a project from a brief, translating problems into practical solutions Proficient at creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc You must have a strong UX process, with an More ❯

on a transformation journey that focuses on sustainability (fewer pollution incidents, green energy powered water treatment etc.), reliable infrastructure(fewer flooding incidents, leakages etc.), customer centricity (affordable bills, enhanced customer experience), social responsibility(support for vulnerable customers), and most importantly disruption from innovative competitors entering the marketplace. … UNM capabilities and best practices. Stay updated on Esri's latest GIS technologies and industry trends, providing recommendations for continuous improvements. Desirable skills and experience Business Analyst with GIS experience, including working with Esri's Utility Network Model. Technical Skills: Strong understanding of Esri ArcGIS Enterprise, ArcGIS Pro … and Esri's Utility Network Model. Industry Knowledge: Experience in utilities (electric, water, gas, or telecom) and GIS data management. Data & Integration: Familiarity with spatial databases, geospatial analysis, and integration with enterprise systems. Stakeholder Engagement: Ability to communicate effectively with GIS teams, IT developers, and business users. Problem-Solving More ❯

this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key … Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as … of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused More ❯

will need to login before you can apply for a job. Head of Marketing and Advertising Technology Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn … budget management and forecasting process. KEY MEASURES OF SUCCESS: • Successful implementation and adoption of marketing technology platforms. • Improved marketing campaign effectiveness and ROI. • Enhanced customer experience and satisfaction. • Achievement of key marketing performance metrics (e.g., lead generation, conversion rates, customer lifetime value). • Marketing Platform availability and … uptime. • Effective management and development of the marketing technology team. • Delivery of our marketing and commercial revenue and good causes targets. KEY SKILLS AND EXPERIENCE: Technical Expertise: • Deep understanding of marketing technology platforms and tools, including CRM, marketing automation, email marketing, social media, and analytics. • Strong technical skills in More ❯

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe … servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working in … your own work schedule with direct colleagues, service operations and management Training customers in the use of our instruments to ensure safe and effective customer operations Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful using their instrumentation Producing timely and accurate reports More ❯

shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of … passionate experts. We optimise the supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics … supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

infrastructure and DevOps, data/metadata/knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation data experience for GSK's scientists, engineers, and decision-makers, increasing productivity, and reducing time spent on "data mechanics" Providing best-in-class AI/ML … our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph/semantic search, data/computing/analysis platforms, and data-powered applications. We … products. In this role, you will be responsible for developing and executing the product strategy of our DevOps and Infrastructure platforms to meet the customer needs. You will partner closely with the leaders of Onyx's engineering teams (DevOps and Infrastructure, AI/ML analysis and computing platform, data More ❯

only supplier, we're proud of our brand, purpose, and commitment to sustainability-and we're just as dedicated to providing a 10-star customer experience through digital transformation. The role of a Document Information and Control Manager You'll lead a small team of technicians and administrators … best work. You'll bring strong leadership skills and a proven track record of managing document control in complex project environments. Essential Skills and Experience Proficient in MS Office and SharePoint (including Site Administration). Demonstrated experience in document repository administration in a similar role. Familiarity with ISO … ISO 55000, and other regulatory frameworks. Understanding of Building Information Modelling (BIM) principles. Experience managing document and asset taxonomy term stores. Excellent communication, coordination, and organisational skills. Able to manage competing priorities and work independently to tight deadlines. Why Join Us? Affinity Water is the UK's largest fresh More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

the Hiring Manager about how they can support you. Are you ready to be part of a diverse team that collaborates to deliver outstanding customer experiences? Tesco Property Maintenance are looking for hardworking and efficient Maintenance Technicians to join our growing Property Maintenance Team! At Tesco, our stores and … Establishing and maintaining system development standards. Combining technologies building blocks like image-based modeling, AI and machine learning, and physics-based modeling optimising the customer experience and value. Identifying, scoping, and developing plans and new capabilities to use across the Network. Developing and integrating network wide technology building More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure … Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong relationships … with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep personal More ❯

Monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans. Support CX Quality Assurance Manager with process compliance reporting (e.g. incentive programme follow-up, battery management processes etc) Role Deliver weekly and monthly insight reporting, highlighting key trends, changes Provide monthly update on … verbatim analysis on painpoints by brand for sales and service Deep-dive into root causes of customer painpoints Work with ISIT to simplify and automate reporting Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up Contribute to preparation of RUK … and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via CNQR and respond within SLA timeframes Training Level 3 Data Technician Apprenticeship Standard qualification, which includes: Level 2 functional skills in maths and English (if required) End-Point Assessment (EPA) You More ❯