25 of 25 Customer Experience Jobs in Hertfordshire

execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to … playbooks Work cross-functionally with Sales, Ops, and Service Delivery to close customer experience gaps Drive high standards in onboarding, proactive communication, and issue resolution Establish scalable CX processes for both organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute … CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints within defined frameworks Manage escalations, ensuring timely resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network … of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We … delivering, our customers' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Senior Analyst – Data Visualization to join the team. This role exists to transform complex data into compelling visual More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

This opportunity is available at all Apple Stores across the UK. Please make a formal application via this page and we'll be in touch if your skills and experience match our requirements. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. … As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customising recommendations to enrich their lives.In this role, you will be working on a … weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

team as a Junior Applications Specialist. In this role, you'll be immersed in learning the ins and outs of our HiAffinity billing system and associated CRM tools, gaining experience in systems integration, process automation, and customer engagement. About Us Affinity Water is the UKs largest water-only supplier , providing sustainable, high-quality water to 3.85million customers across … make better use of water and safeguard the local environment now and in the future. What you'll be doing: Learn how our billing and CRM systems support critical customer and operational processes, including billing cycles, debt management, and financial updates. Support system operations such as overnight batch processing, data reporting, and issue troubleshooting while building your technical knowledge. … Develop your understanding of regulatory frameworks like GDPR and industry best practices in IT security and customer data management. Collaborate across teams - including Technology, Transformation, Finance, and Customer Experience - to see how systems align with business goals. Assist in system upgrades, testing, and configuration changes across multiple environments. Gain exposure to tools such as Talend, Skybot, SQL More ❯

driven decisions, and agile financial leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support … financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet … both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends. - Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions. - Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models More ❯

Senior Application Support Specialist Location: Hemel Hempstead, UK About Us Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact … Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact. Scope of Role The rewarding career you are looking for … Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software. Responsibilities The Application Support Specialist will More ❯

our billing application and CRM systems. This is an exciting opportunity for someone who thrives on solving complex problems, improving critical business systems, and making a tangible difference in customer experience. You'll play a key role in ensuring the smooth operation, integration, and evolution of our billing and customer platforms - particularly HiAffinity - as well as shaping how … system and CRM, advising on best practices, enhancements, and system risks. Lead on the design, implementation, testing, and ongoing improvement of key operational systems. Collaborate closely with Technology, Transformation, Customer Experience, Finance, and Operations teams to ensure alignment with business goals. Support upgrades, vendor management, and regulatory compliance, including GDPR . Investigate and resolve complex technical issues, ensuring … refreshes, code deployments, and configuration changes across multiple system instances. Contribute to technical documentation, training, and change advisory board (CAB) processes. What we're looking for: Technical Expertise: Strong experience with HiAffinity and understanding of billing processes in the utilities sector. Hands-on knowledge of CRM integrations, SQL, and reporting tools. Experience with Jira, Agile methodologies, and ITIL More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

level. Commissioning of fire alarm systems ensuring compliance and accurate documentation. Size of system ranges between standalone 20 device systems to 500+device systems with multiple networked panels. Utilise your experience and technical ability to fault find on all systems to identify rectification action. Have advanced knowledge on system set ups and configuration utilising various software s on a wide … regulations. Be available to support onsite with service related issues relevant to your team and technical skillset. Look to resolve high level technical issues ensuring we are providing unrivalled customer experience. Establish and ensure a high level of quality control procedures and standards to implement within the team. Conduct regular inspections and audits of engineering works to ensure these … knowledge: Air sampling, suppression and smoke ventilation systems. Skills and Qualifications: You will have a drive and desire to want to learn and grow within a highly technical and customer facing environment. You will have a high level of technical knowledge within the fire and life safety industry. You will have experience servicing, fault finding and commissioning a More ❯

Some of your duties will include: - Developing and implementing comprehensive web marketing strategies to drive online sales - Generating reports, analysing performance data and developing actionable sales strategies - Improving user experience by ensuring a seamless and high-quality customer experience - Collaborating with industry specialist sites to ensure seamless integration of systems - Working closely with the product management team More ❯

every child should have the opportunity to learn-to-swim and love to swim! Operating in school and university venues, we deliver a best in class learn to swim experience in the local community for 3-11 year olds. By delivering lessons from the school pool we are able to teach high-quality lessons to more children and give … way. Your primary role will be to teach our quality swimming programme for 3-11 years to inspire children to swim through fun and innovative, delivering excellent standards of customer experience for swimmers and parents and changing lives through giving every child opportunity to learn to swim. As part of your teaching role you will not only deliver … fun and inspiring lessons, but also use technology to track swimmers progress, work as part of a team to deliver a premium experience. This will include customer engagement, attending training and team meetings to share best practice and learn from each other. This role is for weekday evenings and weekend hours, self-employed contract with guaranteed hours. If you More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement More ❯

projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders … Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a … sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other departments, such as the Sysadmin Team and Service Delivery Manager, to ensure cohesive support and service delivery. The ideal candidate will have: People management skills, with experience More ❯

What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing … monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and … delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and More ❯

Solution Architect to join their IT department on a contract basis. This is will be a blend of operating at enterprise level and hands-on role working across all customer and digital-facing areas, with a focus on designing and delivering solutions that enhance the overall customer experience. You'll need strong communication skills, with the ability to … translate technical concepts for both technical and non-technical stakeholders. Experience working at enterprise level in customer-centric architectural design is essential, and previous experience in hospitality or membership-based environments will be highly beneficial. Key Requirements: Proven experience as a Enterprise Solution Architect Excellent communication and stakeholder engagement skills Strong background in customer-facing … or digital transformation projects Experience within booking or membership-based sectors is advantageous If this opportunity sounds of interest and you match the required skills, please apply to be considered and to receive further details. More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description To provide procurement category subject matter expertise, to develop and implement Procurement category strategies that will deliver sustainable competitive advantage Globally/Regionally within the … relationships with existing Suppliers that leverage spend to reduce costs whilst delivering innovation and benefit to our business. Develop new strategic relationships with new suppliers and partners to meet customer needs and requirements. Lead cost management exercises to identify waste and drive immediate savings in external costs. Identify opportunities to exploit economies of scale (group leverage, standardization, normalisation of … suppliers etc.) Working with key stakeholders to gain an in-depth understanding of the industry and related business models is essential. The role is critical in driving improved customer experiences and reducing risk through the supply base within the categories. The role is not exhaustive, and the Company may require you from time to time to undertake other reasonable More ❯

Job Title: Solution Architect - Energy and UtilitiesAzure, Salesforce, Oracle Fusion & MSSQL skills important to deliver within these roles. Utilities or construction services experience essential too.Base salary - £60,000 to £80,000 plus car allowance and bonus. Location: Must live near Stevenage (Hertfordshire) or Newcastle (Tyne & Wear), United Kingdom - (NO SPONSORSHIP AVAILABLE) - working onsite minimum two days per week, ideally … may also be on option in the future. Our client is at the forefront of the Energy and Utilities sector, delivering innovative solutions that drive efficiency, sustainability, and enhanced customer experiences. We are looking for talented and dedicated Solution Architects to join their team, helping to design and implement cutting-edge technological solutions that meet the evolving demands of … things forward with confidence. Required Skills (essential): Ability to produce high quality technical documentation and design specifications. Broad knowledge and understanding of technologies (specifically Azure, Salesforce, Oracle, MSSQL) Significant experience of integration, consolidation, and transit of data within systems. Minimum 5 years of experience as Solution Architect in positions with comparable complexity. Experience of different IT delivery More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries … optimized formal models and verification code bases. Architecting correct-by-construction design methodologies for enhanced formal verification efficiency and productivity. Key Qualifications Outstanding team leadership and communication skills, with experience collaborating with design and verification teams. Hands-on experience with VLSI and digital logic design and verification techniques. Advanced knowledge of SoC, CPU, GPU, or Cellular designs. Experience … and cache coherence mechanisms. Knowledge of formal verification technologies and abstraction techniques. Ability to interpret hardware specifications and use temporal logic assertion-based languages such as SVA or PSL. Experience with EDA formal tools; tool development experience is a plus. Proficiency in scripting languages and debugging skills. Excellent interpersonal skills and a passion for developing innovative formal verification More ❯