8 of 8 Performance Metrics Jobs in Hertfordshire

operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams Monitor and … report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data … flows, and integrations Ability to communicate technical solutions in a clear, business-focused way Skilled in analysing performance metrics and customer feedback Familiarity with automation or AI in customer support is an advantage Benefits Private healthcare Flexible working options Employer pension contributions 25 days annual leave plus bank holidays Wellness reimbursement (e.g., gym or activity memberships) Regular company More ❯

Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes … creating clear and concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with More ❯

responses for requests for proposals and information in collaboration with technical teams. Conducting market research on potential customers and industry trends. Assisting in developing sales materials and tracking sales performance metrics. To be a successful Sales Executive, you must be: Educated to Level 4 or above or have 3+ years of work experience in business, finance, or economics. Progressing More ❯

responses for requests for proposals and information in collaboration with technical teams. Conducting market research on potential customers and industry trends. Assisting in developing sales materials and tracking sales performance metrics. To be a successful FinTech Business Development Executive, you must be: Educated to Level 4 or above or have 3+ years of work experience in business, finance, or More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

the SOC Manager, CTI, and Incident Response leads to align on priorities and response strategies. Drive continuous improvement by flagging workflow issues, recommending SOP/playbook updates, and tracking performance metrics. Requirements Established cyber security background, especially in network security, infrastructure, and operating systems. Experience in mentoring or peer coaching within a SOC, with strong leadership and team-building More ❯

integrated environments to confirm workflow integrity. Data Organization & User Roles: Support data structuring initiatives and define/manage user roles. Provide advisory assistance in executing data organization requests. Troubleshooting & Performance Reporting: Offer technical support aligned with service level agreements and KPIs. Report system performance issues and recommend enhancements. Documentation Maintenance: Develop and maintain robust PLM support guides and … UAT, and technical configuration of PLM systems. Process Development: Skilled in analyzing and creating efficient workflows aligned with tool rollouts. Problem Solving: Capable of resolving issues promptly and reporting performance metrics. Collaboration: Comfortable working across teams and engaging with diverse engineering functions. Documentation & Support Materials: Proficient in developing helpful user guides and maintaining accurate support records. What do I More ❯