23 of 23 Performance Metrics Jobs in the East of England

operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams Monitor and … report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data … flows, and integrations Ability to communicate technical solutions in a clear, business-focused way Skilled in analysing performance metrics and customer feedback Familiarity with automation or AI in customer support is an advantage Benefits Private healthcare Flexible working options Employer pension contributions 25 days annual leave plus bank holidays Wellness reimbursement (e.g., gym or activity memberships) Regular company More ❯

incident response, and vulnerability management capabilities. This senior role, reporting directly into the CISO is accountable for driving the strategic direction of Arm's Detect & Response function, delivering outstanding performance and ensuring we are resilient against an evolving threat landscape! In addition to operations, you will lead cyber crisis management, C-Suite level stress testing, team development, and top … Provide strategic input and collaborate with IT, Enterprise Security, and business leadership to inform security roadmaps, governance, and operating models. Maintain a balanced, comprehensive framework of processes, governance, and performance metrics (e.g., SLAs) for operations. Coordinate security testing, audit, governance, and operational reporting. Champion a culture of continuous learning, training, and professional development across the team, including handling … wellbeing and performance for an agile, high-impact environment! Maintain awareness of internal and external technology development, particularly across emerging AI use, enabling continuous improvement and innovation. Required skills and experience: 10+ years of experience in a security role focused on the entire threat lifecycle with demonstrated experience designing and implementing Security Operations strategies within a sophisticated enterprise and More ❯

and delivery quality. Conduct appraisals and provide coaching, feedback, and guidance to team members. Work in partnership with the Head of Operations and HR Manager on career development frameworks, performance escalations, and recruitment processes. Step in to cover critical tasks during periods of annual leave or sickness, while focusing primarily on oversight and process guardianship. Oversight and Guardianship Act … are clear at all times. Act as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of … Signed Data Asset Form (where appropriate) Kick-off call completed with documented follow-up Pulse Calls arranged, completed, and followed up All details recorded in Halo PSA and SharePoint Performance Metrics: Compliance: Zero major compliance breaches per quarter Efficiency: 95% of projects delivered on time and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal More ❯

business decisions. This is a hands-on role where your work will directly influence strategy across multiple departments. Responsibilities: Create and maintain regular reports to track and assess business performance Use Excel (advanced functions) to analyse large data sets Highlight key trends, variances, and performance metrics to senior colleagues Collaborate with directors and managers to provide insight More ❯

business decisions. This is a hands-on role where your work will directly influence strategy across multiple departments. Responsibilities: Create and maintain regular reports to track and assess business performance Use Excel (advanced functions) to analyse large data sets Highlight key trends, variances, and performance metrics to senior colleagues Collaborate with directors and managers to provide insight More ❯

business decisions. This is a hands-on role where your work will directly influence strategy across multiple departments. Responsibilities: Create and maintain regular reports to track and assess business performance Use Excel (advanced functions) to analyse large data sets Highlight key trends, variances, and performance metrics to senior colleagues Collaborate with directors and managers to provide insight More ❯

to the team. Collaborate with business stakeholders to contribute to continuous improvement strategies and ensure IT systems meet organisational needs. Monitor IT service levels, develop internal procedures, and manage performance metrics to ensure high standards are maintained. Oversee contract and license management for IT systems, software, and users. Own and manage the Microsoft Office 365 environment, ensuring it More ❯

to the team. Collaborate with business stakeholders to contribute to continuous improvement strategies and ensure IT systems meet organisational needs. Monitor IT service levels, develop internal procedures, and manage performance metrics to ensure high standards are maintained. Oversee contract and license management for IT systems, software, and users. Own and manage the Microsoft Office 365 environment, ensuring it More ❯

s Photonic Integrated Circuit (PIC) team, you will support the development and execution of characterisation methodologies for our integrated photonic components and quantum devices. Your work will ensure the performance, reliability, and scalability of photonic subsystems forming the backbone of our quantum networking infrastructure. You will collaborate closely with our quantum photonics scientists, design engineers, fabrication partners and packaging … of test setups involving lasers, detectors, fibre alignment stages, signal generators, high-speed electronics, and data acquisition tools. Analyse and interpret test results, performing statistical analysis to extract device performance metrics and yield insights Support the design and optimise the characterisation protocols for new device types and Multi-Project Wafer (MPW) fabrication runs. Document test procedures, setups, and … results with clarity and rigour to support reproducibility and design feedback. Collaborate closely with design engineers, quantum optics researchers, and electronics engineers to improve device performance and resolve issues. Support lab infrastructure and operations, including equipment procurement, maintenance, and compliance with health and safety standards. Contribute to the continuous improvement of engineering workflows for scalable and manufacturable photonic systems. More ❯

pivotal role in shaping the future success of the business. The Role As Business Development Manager, you will: Provide strategic leadership to Account Managers and cross-functional teams, ensuring performance targets are met and exceeded. Build and maintain strong customer relationships, acting as a trusted partner and point of escalation. Drive sales growth across existing and new accounts, creating … all levels. Experience managing complex customer relationships and achieving sales growth. Commercial acumen with expertise in forecasting, budgeting, and contract negotiation. An analytical mindset with the ability to drive performance metrics and strategic plans. Proven background in electronics manufacturing (essential). Experience working with defence clients (desirable). Why Join? This is a fantastic opportunity to take ownership More ❯

with IT, legal, compliance, and business units to establish data governance best practices, serve as a point of contact for data-related issues, and manage the issue resolution process. Performance Metrics and Reporting : Develop KPIs to measure the effectiveness of data governance initiatives and prepare regular reports on data governance status. Training and Awareness : Develop educational materials for More ❯

shaping job specs and advising on market realities. Negotiation & closing: Confidently manage offers and placements to maximise success rates. CRM & reporting: Keep accurate records, track pipeline, and report on performance metrics. What We Offer Competitive base salary up to £40K , with a clear OTE of £70K+ . Market-leading commission structure , 20% no threshold for first 6 months Bespoke More ❯

your leadership and coaching skills, you will also build, support, and direct a sales team, guiding them to exceed individual and collective targets, while monitoring their progression through key performance metrics. Additionally, you will: - Develop tender and pricing strategies to maintain a competitive edge - Collaborate with technical teams to ensure smooth project delivery - Monitor industry trends and regulatory changes … to inform strategy - Identify opportunities for service innovation and market expansion - Help to improve sales processes, CRM systems, and performance metrics - Represent us at industry events, trade shows, and networking functions What Were Looking For To be considered as a Senior Business Development Executive, you will need: - A minimum of seven years senior sales experience in fire protection More ❯

tailored proposals and pitches Sell digital services including SEO, PPC, social media,content, and web design Manage and improve the sales pipeline using in-house CRM Report on revenue,performance metrics, and growth forecasts Contribute to marketing campaigns and business development initiatives Represent the agency at networking events,meetings, and industry exhibitions Skills/Experience Proven track record … internal teams Our client offers: Competitive base salary commission Clear path to leadership and revenue ownership Autonomy and input in business direction Flexible working (hybrid or remote) Supportive, high-performance team culture Training, resources, and room to grow If you feel you have the skills and experience to step into this exciting Senior Digital Sales Consultant position, please apply More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

a Maldon based, world-class semiconductor team working on advanced analogue and mixed-signal ICs. This is a fantastic opportunity to contribute to the design and delivery of high-performance integrated circuits in a dynamic, customer-focused engineering environment. You will play a key role in developing critical analogue building blocks such as filters, bias circuits, and PLLs, using … references, PLLs, and passive/active filters. Experience with Cadence or Synopsys tool suites for design and verification. Familiarity with SiGe and CMOS technology platforms. Good understanding of analogue performance metrics such as linearity, PSRR, and noise. Effective communicator and team player with a proactive approach to solving design challenges. How to Apply: If you're ready to … influence the next generation of high-performance analogue ICs and work at the forefront of semiconductor design, please submit your CV and cover letter to or call Nick on/! JBRP1_UKTJ More ❯

a Maldon based, world-class semiconductor team working on advanced analogue and mixed-signal ICs. This is a fantastic opportunity to contribute to the design and delivery of high-performance integrated circuits in a dynamic, customer-focused engineering environment. You will play a key role in developing critical analogue building blocks such as filters, bias circuits, and PLLs, using … references, PLLs, and passive/active filters. Experience with Cadence or Synopsys tool suites for design and verification. Familiarity with SiGe and CMOS technology platforms. Good understanding of analogue performance metrics such as linearity, PSRR, and noise. Effective communicator and team player with a proactive approach to solving design challenges. How to Apply: If you're ready to … influence the next generation of high-performance analogue ICs and work at the forefront of semiconductor design, please submit your CV and cover letter to or call Nick on/! JBRP1_UKTJ More ❯

a Maldon based, world-class semiconductor team working on advanced analogue and mixed-signal ICs. This is a fantastic opportunity to contribute to the design and delivery of high-performance integrated circuits in a dynamic, customer-focused engineering environment. You will play a key role in developing critical analogue building blocks such as filters, bias circuits, and PLLs, using … references, PLLs, and passive/active filters. Experience with Cadence or Synopsys tool suites for design and verification. Familiarity with SiGe and CMOS technology platforms. Good understanding of analogue performance metrics such as linearity, PSRR, and noise. Effective communicator and team player with a proactive approach to solving design challenges. How to Apply: If you're ready to … influence the next generation of high-performance analogue ICs and work at the forefront of semiconductor design, please submit your CV and cover letter to or call Nick on 01582 878828/ More ❯

sales targets and maintaining its competitive edge in the market. Duties include: Develop and implement a business development sales plan to achieve company objectives including: Team Leadership & Development & Motivation Performance Monitoring & Reporting Carrying out outbound sales calls to meet sales targets/Telemarketing Manage client sales appointments. Client visits to determine needs and develop proposals to meet these. Securing … required: Strong negotiation, presentation, and relationship building skills. Highly motivated, proactive, and able to work independently and with the sales team, willingness to learn. In-depth understanding of Sales performance metrics and data analysis. Ability to travel as required and manage multiple priorities effectively. Benefits: Competitive salary and looking to develop performance-based bonuses. Supportive and collaborative More ❯

the SOC Manager, CTI, and Incident Response leads to align on priorities and response strategies. Drive continuous improvement by flagging workflow issues, recommending SOP/playbook updates, and tracking performance metrics. Requirements Established cyber security background, especially in network security, infrastructure, and operating systems. Experience in mentoring or peer coaching within a SOC, with strong leadership and team-building More ❯