11 of 11 Performance Metrics Jobs in the East of England

Based in Norwich with a hybrid working arrangement, this role offers the opportunity to become a key business partner to operational leaders, helping drive performance through data-led decision making. As the business continues to grow and evolve, the successful candidate will play a vital role in shaping operational … include but will not be limited to: Acting as the primary analytical partner to operational and marketing teams, providing insight into live business performance Monitoring key operational and commercial metrics, proactively identifying trends, risks and opportunities Translating complex data into clear, actionable recommendations that support informed business decisions ...

transition and alignment with their expectations. Provide training and support to clients on our products/services, ensuring they maximise their usage and value. Performance Analysis and Reporting: Monitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement. Prepare regular reports … health & wellbeing programmes Audio, optical & dental cover Up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Friendly, supportive, and professional working environment Our Recruitment Process: Stage 1: Telephone screening (1015 minutes) with HR Team Stage ...

work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation … during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth ...

support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely … delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate ...

communication skills, with the ability to engage effectively across teams A structured, process-driven mindset with a focus on continuous improvement Confidence working with performance metrics and reporting data Experience within a B2B SaaS orgnaisation would be advantageous but not essential Benefits & Culture At Zellis we create market ...

This is a newly created role for a strategic, data-driven and customer-focused Digital Channel Manager to lead the delivery and performance of our clients app, website and customer community platform. You will take ownership of channel performance and optimisation working closely with the wider digital team … delivery of the digital channel strategy for the website and mobile app aligning with organisational goals. • Manage the roadmap and day-to-day performance of digital channels, taking ownership of continuous improvement across website, app, and community platforms. • Work closely with the wider digital team (UX, product, content ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

Figure Construction Business Academy the UK s only City & Guilds-accredited, 3-year business qualification for trades. The Role Reporting to a High-Performance B2B Sales Manager, you ll be responsible for enrolling ambitious trade business owners into our academy programmes high-ticket education packages that transform companies nationwide. … face-to-face at national events and virtually via Zoom or phone, presenting one of the most powerful business training offers in the UK. Performance Metrics Target: 2 sales per week Average order value: £19,000 What You ll Do Convert qualified leads from events, marketing campaigns ...

insights, buyer understanding and market positioning Ensure strong business readiness for launches and track adoption post-launch Contribute directly to pipeline, revenue and commercial performance metrics What they're looking for ~5-8+ years Product Marketing experience within B2B SaaS Experience in HR tech, payroll or closely … supporting commercial conversations Strong communication skills - able to simplify complex products into clear messaging Commercial mindset with experience working towards pipeline, adoption or revenue metrics Hands-on and adaptable - able to operate in a fast-paced, evolving environment Experience within a mid-sized or scaling business Environment & opportunity Fast ...

operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure … highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workload distribution, and compliance with SLAs. Technical Escalation ...