1 to 25 of 31 Service Delivery Jobs in Hertfordshire

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their requirements, translate them into … through to implementation and ongoing optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are … scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as More ❯

a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them … to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are … scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries … and implementations in multiple markets Knowledge of data privacy regulations and global HR processes. Effective workload management and prioritization capabilities to handle various tasks efficiently. Experience in process and service improvement. More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet’s IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. JOB PURPOSE As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. • Clear communication of the defined solution to the delivery and service teams (both in house and third party). • Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails from clients … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes More ❯

to 5.30 p.m. (excluding Bank Holidays) DEPARTMENT OVERVIEW: The IT Department at London Luton Airport manages information systems and technology across the airport, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, Data Science, and Project & Portfolio Management. JOB PURPOSE SUMMARY: Reporting to the Head of IT, the IT Portfolio Manager will lead a … and develop other project managers. The IT Portfolio Manager is a trusted business partner for our internal and external customers, understanding their needs and requirements, and is accountable for delivery of agreed initiatives. You’ll lead your own team of IT project professionals (currently two project managers and one PMO manager) with contract management responsibility for several external partners … who provide additional project delivery resources when required. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: Business partnering: Building trusted relationships across airport departments and external partners to understand their current and future technology needs. Shaping the portfolio: Turning new demand into a prioritised, deliverable roadmap of IT projects. Leading and developing the team: Managing and developing our IT Project Managers and IT More ❯

technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

some of the world's most dynamic industries. With secure technology, robust compliance, and a people-first culture, they believe in translating complex, project based implementations into scalable, managed service offerings. This role is to join a team of relationship builders that create lasting value: you will develop a strategic sales pipeline working closely with teams in marketing, products … first contact to close. Stay ahead of industry trends and feed fresh market intelligence into marketing, product, and leadership. The requirements: Proven experience selling managed services, outsourcing solutions, or service-led SaaS offerings Solid understanding of managed service business models and the principles of recurring value creation Demonstrated ability to navigate complex, multi-stakeholder sales cycles and build … customer-first mindset - proactive, solution-focused, and an exceptional communicator The ability to take ownership and act decisively to deliver measurable results A working knowledge of ITSM or related service delivery frameworks is preferred but not essential If you are a strategic, consultative sales professional who thrives on building meaningful partnerships and closing complex, high-value deals . More ❯

excellent benefits including 24 days’ annual leave plus an extra day for your birthday, and access to a private healthcare package and YuLife benefits. Job Purpose: Responsible for pre delivery inspection of devices going through the workshop Managing rollouts and inputting of network information and software onto devices To be trained on refurbishing/repairing/part stripping of … 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent on Excel and have previous experience … of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High level of interpersonal skills Competency Levels More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. More ❯

offers four exciting pathways designed to build your technical skills, sharpen your business mindset, and unlock your leadership potential. Whether you're passionate about platforms, data, cyber security or service delivery, you'll find a route that fits your ambition. GIS is evolving into a modern, high-performing organisation—driven by innovation and powered by people like you. More ❯

annum DOE plus bonus £4,000 - £8,000 Annually. Pension: ER 3% and EE 5%. Life Assurance: Twice Annual Salary. Annual Leave: 25DaysplusStatutory Bank Holidays. After 12 months service: 3 Wellness Days per year. 37.5 hours work Monday to Friday. Career development and leadership opportunities. A collaborative working environment focused on innovation and excellence. As the IT Manager … WMS) . Leading and developing a high-performing team (2 direct reports). Collaborating with global information technology teams and external vendors to deliver effective, cost-efficient solutions. Managing service delivery, ensuring responsive, customer-focused support. We would love to hear from you if you have any of the following skills and experience: Degree in IT, Computer Science … Demonstrable experience leading teams and managing vendors. Proven expertise with SAP S/4HANA , WMS, and cloud platforms (Azure or AWS). Strong background in network administration, cybersecurity, and service delivery. Experience with EDI integration and ITIL/PMP best practices. Apply If youre a proactive IT leader who thrives on driving performance, building capable teams, and delivering technology More ❯

bonus £4,000 - £8,000 Annually. Pension: ER 3% and EE 5%. Life Assurance: Twice Annual Salary. Annual Leave: 25 Days plus Statutory Bank Holidays. After 12 months service: 3 Wellness Days per year. 37.5 hours work Monday to Friday. Career development and leadership opportunities. A collaborative working environment focused on innovation and excellence. As the IT Manager … WMS) . Leading and developing a high-performing team (2 direct reports). Collaborating with global information technology teams and external vendors to deliver effective, cost-efficient solutions. Managing service delivery, ensuring responsive, customer-focused support. We would love to hear from you if you have any of the following skills and experience: Degree in IT, Computer Science … Demonstrable experience leading teams and managing vendors. Proven expertise with SAP S/4HANA , WMS, and cloud platforms (Azure or AWS). Strong background in network administration, cybersecurity, and service delivery. Experience with EDI integration and ITIL/PMP best practices. Apply If you’re a proactive IT leader who thrives on driving performance, building capable teams, and delivering More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery on time, within … and senior stakeholders to manage schedules, resources, risks, and dependencies effectively. Apply structured project management practices with a focus on clear communication, proactive problem-solving, and continuous improvement. Balance delivery discipline with adaptability, fostering trusted client relationships and ensuring business objectives are met. With a tiered structure (Junior, Project Manager and Senior), the function provides both delivery execution More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery on time, within … and senior stakeholders to manage schedules, resources, risks, and dependencies effectively. Apply structured project management practices with a focus on clear communication, proactive problem-solving, and continuous improvement. Balance delivery discipline with adaptability, fostering trusted client relationships and ensuring business objectives are met. With a tiered structure (Junior, Project Manager and Senior), the function provides both delivery execution More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery on time, within … and senior stakeholders to manage schedules, resources, risks, and dependencies effectively. Apply structured project management practices with a focus on clear communication, proactive problem-solving, and continuous improvement. Balance delivery discipline with adaptability, fostering trusted client relationships and ensuring business objectives are met. With a tiered structure (Junior, Project Manager and Senior), the function provides both delivery execution More ❯

and People teams to deliver accurate, insightful BI solutions. Drive SAC adoption across the organisation, acting as a subject matter expert. Support incident and problem resolution in partnership with Service Delivery teams. Document and implement technical design changes through to production. Optimise data flows and automation using SQL, ABAP, or Python. Main Skills Needed: Strong experience with SAP More ❯

and People teams to deliver accurate, insightful BI solutions. Drive SAC adoption across the organisation, acting as a subject matter expert. Support incident and problem resolution in partnership with Service Delivery teams. Document and implement technical design changes through to production. Optimise data flows and automation using SQL, ABAP, or Python. Main Skills Needed: Strong experience with SAP More ❯

and People teams to deliver accurate, insightful BI solutions. Drive SAC adoption across the organisation, acting as a subject matter expert. Support incident and problem resolution in partnership with Service Delivery teams. Document and implement technical design changes through to production. Optimise data flows and automation using SQL, ABAP, or Python. Main Skills Needed: Strong experience with SAP More ❯