4 of 4 Service Management Jobs in Kent

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead, motivate … and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and … Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of escalation for complex service or installation issues. Ensure accurate and timely communication with customers, suppliers, and internal stakeholders. Identify opportunities for process improvement and implement best practices. Implement and maintain robust processes to More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

days holiday + 8% pension + private healthcare Our trusted client, a leading financial services organisation, is hiring a Disaster Recovery Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate. This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant … enabling rapid and effective response to disruption as the business continues its global digital transformation journey. You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test Disaster Recovery and IT Continuity plans aligned to business needs and regulatory … standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance with DR and More ❯