3 of 3 Service Management Jobs in Kent

April 2026 2nd Stage In Person Interviews: W/C 13th April 2026 About the role Were looking for a technically credible, hands-on Service & Infrastructure Manager to take ownership of our IT infrastructure and service delivery. This is a role for someone who enjoys staying close … stable, secure, and fit for purpose across the organisation. What youll be doing:Acting as the 3rd line escalation point for complex infrastructure and service issues, taking ownership through to resolution Troubleshooting and resolving issues across servers, networks, cloud platforms, and core services Proactively monitoring system performance, availability ...

Assist with server maintenance, system upgrades, and infrastructure improvements. Work closely with 1st Line engineers to reduce repeat issues and improve documentation. Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately. Document solutions clearly and contribute to internal knowledge ...

practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors … diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education ...