20 of 20 Customer Engagement Jobs in Lancashire

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

this could be a great next step. The Role As Dynamics Administrator, you will be responsible for the day-to-day support and maintenance of the Microsoft Dynamics 365 Customer Engagement (CE) platform. You'll handle user requests, troubleshoot issues, manage system updates, and ensure the platform runs smoothly and efficiently. This is a key role that supports … role is based in Manchester, with hybrid working options available. What's Required? The ideal candidate for the Dynamics Administrator role will have: Previous experience supporting Microsoft Dynamics 365 Customer Engagement (CE) in a day-to-day capacity Strong troubleshooting and problem-solving skills, especially within the Dynamics platform A good understanding of system configuration, user management, and More ❯

driven organisation, this could be the perfect opportunity for you. The Role As Business Systems Manager, you will lead the implementation, development, and ongoing support of Microsoft Dynamics 365 Customer Engagement (CE). This is a hands-on technical role where you'll be responsible for system configuration, integration, optimisation, and user support-ensuring that Dynamics CE delivers … based in Manchester, with hybrid working options available. What's Required? The ideal candidate for the Business Systems Manager role will have: Deep technical expertise in Microsoft Dynamics 365 Customer Engagement (CE) Proven experience delivering end-to-end Dynamics CE implementations and customisations Strong skills in systems integration, configuration, and support Experience working with stakeholders to gather requirements More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus … support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Benefits Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27days holiday + bank More ❯

way as well as ensure the development of new solutions do not breach any regulatory legislation such as GDPR. It is incredibly important to us that the team ensure customer data is always protected About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to manage, deliver … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus More ❯

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and … customer processes, ensuring that our CRM system aligns with business objectives and deeply integrate with our products and services. This position oversees four specialized teams and acts as a key technology partner to the business, optimizing CRM applications to drive process efficiency and business results in an automated way. Major Accountabilities & Responsibilities Strategic Leadership and Management Lead 30 people … organization lead the team to deliver highest quality results and foster a culture of innovation and continuous improvement. Consistently meet and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best More ❯

00am - 5:30pm No weekends or bank holidays Contract: Full-time Hybrid working (Manchester HQ) Are you a data-driven marketer with a creative spark and a passion for customer engagement? Do you thrive in a fast-paced, collaborative environment where your ideas and insights drive real impact? Join Car Finance 247, the UK's digital car finance … creativity, curiosity, and continuous improvement Your Role as Direct Marketing Manager: Lead Campaigns : Plan, execute, and optimise multi-channel campaigns across email, SMS, and direct mail. Segment & Personalise : Use customer data to build smart, targeted segments and deliver personalised experiences that drive engagement and conversion. Automate & Optimise : Leverage marketing automation to deliver timely, relevant communications at scale. Test … FCA, and industry best practices. About You What We're Looking For: 3-5 years' experience in CRM, email/SMS, or direct marketing - ideally in a fast-paced, customer-focused environment Hands-on experience with platforms like Braze, Mailchimp, Klaviyo, Power BI, Microsoft platforms (specifically excel) and/or similar platforms Familiarity with Segment or similar CDPs is More ❯

Our client are a fast growth business. They are now looking for a CRM Executive to join the team Job Description: Primary focus on customer email, SMS and push campaigns including newsletter, promotional activity and referral. Campaign ownership from start to nish including planning, delivery and analysis. Responsible for the whole email creation process, including some basic image and … and delivery best practices, responsible for accurately collating and articulating design briefs to creative colleagues. Own campaign QA testing (content and technical) as well as managing deployment via the Customer Engagement Platform. Manage customer segment and selection process from de ning targeting approach to writing data selection briefs through to delivery of campaigns. Report on segment volumes More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

technically involved and strategically minded—responsible for managing a sizable IT environment while ensuring robust, high-performing IT services. Crucially, you’ll bring SME-level expertise across Dynamics 365 Customer Engagement (CE) and Finance & Operations (FO), supporting and maintaining these systems in a live manufacturing setting. You must have a strong understanding of how the systems fit together … are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support and stakeholder engagement—apply now for immediate consideration! Head of Systems, IT Manager, Dynamics 365, COR7248 Corriculo Ltd acts as an employment agency and an employment business. #channelb #AS More ❯

app, or internal tools. Reporting to our Head of Product Management, you'll support the strategic roadmap while ensuring the effective delivery of product enhancements that drive business performance, customer engagement, and user satisfaction. What You'll Do Own and manage the product backlog for one or more key product areas in Ecommerce, trainer tools, or client applications … with internal stakeholders to ensure alignment on goals, timelines, and priorities Work with developers and QA to ensure timely delivery of features and enhancements Participate in user testing and customer feedback loops to refine products post-launch Maintain up-to-date documentation in product tools (e.g. Confluence, Jira) What we're looking for Strong working knowledge of Agile methodologies More ❯

Dynamics 365/Power Platform Engineer Lynx Recruitment are partnered with a leading consultancy to assist in helping them find a Microsoft Dynamics/Power Platform Engineer. Requirements: Customer Engagement (CE) experience beneficial Can still to be hands-on with configuring and extending D365 CE. Ideally, you will be on the cusp of moving into the architecture space More ❯

across service cloud, sales cloud and experience cloud. You will design, develop, and implement customized solutions on the Salesforce platform to meet the unique needs of businesses, enhancing their customer engagement and business processes. Type: 6 Month Contract Rates: Market Rates (Outside IR35) Location: Hybrid/Manchester Start: ASAP Skills Strong Salesforce Experience: Proven hands-on experience with More ❯

activity Delivering inbound marketing activity and performance analysis Assisting in the development of strategic proposals for business development Coordinating event logistics and promotional assets Supporting feedback and insights through customer engagement programmes The Person Prior experience in a marketing role (B2B or B2C) Excellent written and verbal communication skills Strong attention to detail and ability to manage multiple More ❯

of a company's online sales operations, ensuring a seamless and user-friendly online shopping experience. You will develop and implement strategies to drive traffic, increase sales, and enhance customer satisfaction. This role involves implementation of the daily activities of the online store, analysing website performance, and collaborating with various teams like marketing and development. Key Responsibilities: Developing and … for online activities, analysing sales performance, and providing regular reports to stakeholders. Staying Up-to-Date: Keeping abreast of the latest trends in e-commerce technology, marketing strategies, and customer behaviour. Ensuring Compliance: Making sure the website and online operations adhere to relevant data protection laws and regulations. Customer Relationship Management: Understanding customer needs and preferences to … developing effective solutions. Project management skills : Ability to manage timelines, budgets, and resources effectively. Knowledge of marketing and sales strategies : Understanding how to drive traffic, increase conversions, and improve customer engagement. More ❯

Develop know-how, best practices, and foster creative thinking within the team. Work with key AWS Stakeholders to increase Bytes' credibility as a leading partner and align with their customer engagements to reduce the sales cycle. Collaborate with Marketing to produce compelling content across multiple media channels. Work closely with Sales, Pre-Sales, and Delivery teams to ensure seamless … project delivery. INDIVIDUAL RESPONSIBILITIES: Maintain a strong understanding of customer priorities and how Bytes can support them. Achieve and surpass KPIs and objectives established for the AWS Public Cloud Team Manager role. Lead the AWS Specialists team effectively. Understand and leverage disruptive technology trends to create compelling solutions for customers. Provide thought leadership internally and externally to enhance the … Bytes brand and promote capabilities. Contribute to compelling customer propositions to win business. QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIREMENTS) Educational Qualifications: ESSENTIAL DESIRABLE Professional Qualifications ESSENTIAL Other related AWS Cloud certifications DESIRABLE Years of Experience 5+ Years delivering IT solutions and services, supporting the sales function in IT Transformation, Infrastructure Migration, or More ❯

ll work directly with customers to identify, assess, and remediate known vulnerabilities across their environments, delivering tailored, effective solutions in line with defined SLAs. This is a hands-on, customer-facing role where your expertise will directly contribute to improving our clients’ security posture and resilience. Day to day, you will: Develop processes and drive improvement to deliver tight … and liaise with them to provide context and insight-driven data on their security status. Develop automated insight-led reports, which will provide standardised and efficient context to all customer engagements. Our ideal candidate: Able to demonstrate proven experience with technical accreditations or demonstrable experience in security and vulnerability remediation technologies: Security Tooling: OWASP ZAP, Nmap, Wireshark Assessment Tooling … both technical and non-technical levels, in both written and verbal forms. The role requires someone who can manage their own time and responsibilities independently while adhering to strict customer SLAs. Accurate time recording, record keeping, and maintaining up-to-date customer information are essential. Additionally, experience working alongside service departments within a standard ITIL framework is highly More ❯

for some of the world's most recognised organisations. As part of our Cloud & Apps Practice, you'll work in a supportive, collaborative environment with the autonomy to shape customer outcomes and influence our technical strategy. Whether you're working alongside experienced peers, supporting major bids, or leading solution delivery, you'll be instrumental in helping us-and our … customers-stay ahead of the curve. What you'll do As a DevSecOps Solution Architect, you'll be at the forefront of customer engagements, providing both pre-sales and post-sales consultancy Lead the design and implementation of secure, scalable DevSecOps solutions across cloud, on-prem, and hybrid environments Advise customers on best practices for CI/CD, containerisation … and integrating security across the SDLC Collaborate with Sales and Consulting teams to develop technical proposals and bid responses Facilitate customer workshops, design reviews, and solution assurance activities Drive innovation and thought leadership within the Practice by defining standards, sharing knowledge, and mentoring peers Influence customer outcomes through expert knowledge of DevSecOps tools and compliance frameworks like NIST More ❯

client, a UK based OEM, we are actively recruiting for a CyberSecurity Engineer to join our team, . As a subject matter expert, you will lead our teams into customer engagements, identifying solutions and methodologies to achieve our clients' goals. This role offers the chance to shape the strategic direction of the automotive cybersecurity offerings of an ambitious, rapidly … improvement (Expleo and client). Support the development of best practice working procedures for Cyber security activities. Support, train and coach engineers on cyber security activities. Regular meetings at customer sites within the UK. Background & Experience required for the Lead Automotive CyberSecurity Engineer position:- Degree educated in either engineering, information technology, computer science or similar. Experience in Automotive and More ❯