1 to 25 of 30 Customer Service Jobs in Lancashire

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient 1st Line Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone … with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained ...

journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout Acting as the go-to resource for all customer and store team needs by resolving customer issues as they arise Gathering feedback from customers and reporting on their experience Ensuring that opening … ABOUT YOU Friendly, personable, able to build lasting relationships with customers and store staff Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is as satisfaction Able to think ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email … phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring ...

Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday/Between the hours of 8.30AM – 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days … Manager approves hybrid working to commence. ***DBS and Financial Fit checks required*** Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts ...

Customer Support Advisor – Wigan - £28k per annum plus company benefits Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Customer Support Advisor to join their team. The successful candidate will be ensuring … that customer requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes. Full training will be provided. Key Responsibilities: Submit and process porting orders (Worldwide) with correct ...

start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If youve also worked in the following roles, wed also like to hear from … Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius ...

start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If you’ve also worked in the following roles, we’d also like … hear from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn – Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

Support Helpdesk Advisor Based in Leyland Upto £28k Entry, apprenticeship type or 2nd stage career opportunity.We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact … Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally. Log, track, and prioritise support requests to meet agreed service levels. Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals. Support the setup of new users, including account creation, permissions, and onboarding ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

SUPPORT ANALYST PRESTON Job Summary The IT Support Analyst provides 1st and 2nd line remote and onsite support in line with agreed service targets, ensuring all incidents and requests are accurately logged and managed in accordance with Service Desk standards. The role supports office and manufacturing environments across … sites, providing onsite cover as required. The position has a direct operational impact on IT Service Delivery performance, contributing to service targets, roadmap delivery, and continuous improvement initiatives that enhance efficiency and productivity. The Person: We are seeking a motivated and customer-focused individual with a strong ...

Role: Service Desk Team Lead Location: Whalley (On-site initially, hybrid available further down the line) Salary: £30,000 – £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This … into a leadership role while still remaining technically involved on a day-to-day basis. You’ll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

Role: Service Desk Team Lead Location: Whalley/Clitheroe (On-site initially, hybrid available further down the line) Salary: £30,000 £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. … into a leadership role while still remaining technically involved on a day-to-day basis. Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

Role: 1 Line IT Service Desk Engineer Onsite: 5 days Contract Role: 3 months Location: Bolton Salary/Package: £140pd - £180 pd - PAYE About the job Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning … opportunity. They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes ...

Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while … Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/ ...

Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What Youll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with … ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service ...

proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation.As our new IT & Applications Analyst, you will: Provide high quality technical … support via phone, email, remote tools and in person Troubleshoot hardware, software, application and networking issues Manage and maintain service tickets - ensuring clear updates and timely resolution Support user account administration and basic server related tasks Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD) Support ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

services team and motivate those around them. They are based inPreston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Software Support Engineer will be responsible … Software support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary ...

/Live). Maintain strong communication with project managers and wider delivery teams. Skills - Extensive experience applying Power Platform capabilities to real-world customer requirements. Hands-on experience with Dynamics 365 CE - Sales & Customer Service (preferable) Experience using Power Platform features alongside AI and Copilot functionality. Proven … ability to design and deliver customer training. Strong written and verbal communication skills. Benefits - Starting Salary - £70k - £85k (dependant on experience) Private Healthcare Enhanced Pension Contributions Flexible, Remote Working Model & More ...

commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Callout rota … managed by area hiring manager with flexibility. Responsibilities Fire & Security Engineer As a Fire & Security Engineer, you will: Install, maintain, and service fire alarm systems (Gent experience highly desirable), CCTV, access control, and intruder alarms Manage your diary and workload effectively to deliver high-quality service to clients ...