1 to 25 of 26 Customer Service Jobs in Lancashire

Customer Service & Operations Advisor £26,200 - £28,000 | Stockport | Growing Tech Business | Career Progression Want a customer service role where no two days are the same? If you're the type of person who enjoys solving problems, taking ownership, and getting stuck in rather than reading … continuing to grow and offers excellent opportunities for development and progression within a supportive team environment. The Role Working as part of a small Customer Service & Operations team, you'll support customers across multiple products and be the first point of contact for a wide range of enquiries. ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

energy management solutions. Supporting customers across the commercial, healthcare, manufacturing, education and office sectors, the organisation is recognised for delivering innovative technologies and exceptional service standards. As part of its continued growth, the company is looking to appoint a Controls Technician to join its field-based engineering team. This … system graphics, communications links and control strategies in line with project requirements Carrying out end-to-end testing, troubleshooting and fault-finding activities on customer sites Validating sequences of operation and completing point-to-point verification checks Producing commissioning documentation and project close-out records Acting as the primary ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Opportunity This role supports the delivery, running and ongoing improvement of CRM, customer data, customer service and customer engagement platforms, keeping engineering standards, data governance and platform security tight. You'll work with business stakeholders, architects, product owners and engineering teams to design, build and support ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

role in delivering the reliable technology experiences our customers expect. Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk … involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

Specification: Field Service Engineer (FSE) Location: UK-wide and International Travel Salary: Up to £50,000 per annum Hours: 40 hours basic per week, with flexibility to work up to 60 hours Working Pattern: Days Sector: Packaging Machinery/End-of-Line Automation The Opportunity We are looking … motivated and technically capable Field Service Engineer to join a growing engineering team specialising in end-of-line packaging machinery and automation systems. This is an excellent opportunity for an engineer with a background in packaging machinery, ideally with at least one year of experience following completion ...

support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system. Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. … limited to RMM, antivirus and backup. Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change. Create and maintain knowledge base ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

client is one of Europe’s market leaders in customer operated access and pay technology. This business develops and manufactures its own technology and systems and partners a wide variety of customers ranging from local authorities to transport and infrastructure companies and large scale private sector organisations. They … know for the reliability of their equipment and the high standard of service provided by their engineering staff. They are seeking additional FIELD SERVICE ENGINEERS to join their fare collection team looking after their customers predominately in the Essex area, however you may sometimes be expected to travel ...

data, evidence and reporting to support internal and external audits. Support continuous improvement actions arising from audits, reporting insights and feedback. Learning coordination and customer experience Maintain accurate learning records, system data and reports. Act as a key point of contact for learning related queries, resolving issues promptly … escalating where appropriate. Provide a high standard of customer service to internal customers, ensuring colleagues, managers and leaders receive timely, clear and supportive guidance. Provide flexible coordination support across the People Development function as required. What you’ll need CIPD Level 3 in Learning and Development or equivalent ...

Technician or IT Support role. Strong troubleshooting and problem-solving skills. Good knowledge of Microsoft Windows and Microsoft Office 365. Excellent communication and customer service skills. Able to work independently and as part of a team. Experience working within a school or educational setting would be advantageous. APPLICATION ...

Technician or IT Support role. Strong troubleshooting and problem-solving skills. Good knowledge of Microsoft Windows and Microsoft Office 365. Excellent communication and customer service skills. Able to work independently and as part of a team. Experience working within a school or educational setting would be advantageous. APPLICATION ...

their UK expansion with the launch of a brand-new office in Manchester City Centre. This is an exciting opportunity for an ambitious and customer-focused Sales Consultant to join a market-leading business that receives a consistent flow of warm inbound enquiries from comparison sites and digital lead … your sales pipeline from enquiry through to close. Accurately update CRM records and sales activity. Work collaboratively with internal teams to ensure a smooth customer onboarding process. Consistently achieve and exceed individual sales targets. What We're Looking For Previous experience in sales, customer service, account management ...

engineer to take ownership of our existing Rewst automations, improve their reliability and expand our automation and AI capability across internal operations and customer services click apply for full job details ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Yorkshire Region (Bradford, Leeds, Sheffield, York, Hull) Remote working with regular travel … Project Engineer ICA to join the Engineering Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...