1 to 25 of 98 Customer Service Jobs in Lancashire

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Delivery Engineer Location: Manchester, GB Opening Date: 15 Jul 2025 Full Time/Part Time: Full Time Contract Type: Permanent Closing Date of Applications - 29/07/25 Our Story Established in 2013, City Football Group is the world … healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Purpose The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining Technology systems and providing efficient desktop support to all business users. The role will be part of a team providing … a consistently high level of technical customer service to CFG employees. Your Impact Business Support - As part of the Service Desk team, you will be part of a team be providing a high level of support to global users Customer Service - As the single point of contact for all Technology related matters for the business More ❯

IT policies. Perform routine system administration tasks, such as user account management, access rights, password resets, and network connectivity checks. Document IT incidents, procedures, and resolutions accurately within the service management system. Contribute to the maintenance and security of IT assets, including inventory tracking and equipment audits. Collaborate with colleagues to identify and implement improvements to IT support processes … and user experience. Skills: Previous experience in a 1st or 2nd line IT support, helpdesk, or technical service role. Confident working knowledge of Windows OS, Microsoft Office 365, and general desktop/laptop maintenance. Basic networking understanding (TCP/IP, Wi-Fi troubleshooting), with ability to support connectivity issues. Effective communication skills, able to explain technical concepts clearly to … skills, with attention to detail and the ability to manage and prioritise multiple support queries simultaneously. Logical and analytical approach to problem-solving, with a focus on delivering excellent customer service. Team player with the initiative to take ownership of allocated issues and responsibilities. Professional, reliable, and respectful in all interactions with colleagues and stakeholders. Package: Benefit from opportunities More ❯

scheme • DBS Certificate paid for by the company •Training and development opportunities • Annual salary review • Employee of the Month (£100 reward for outstanding contributions) • Staff appreciation days and long service awards • Friendly, supportive team environment with regular social events Key Responsibilities: • Provide responsive IT support to end-users, both onsite and remotely • Monitor and manage the IT support ticket … Android and iOS devices (preferably in an MDM environment) • Strong communication and interpersonal skills • Ability to work flexibly and adapt to changing priorities • A passion for delivering top-tier customer service • Experience working within SLA-driven environments How to Apply: If you are a proactive IT Support Analyst looking to take the next step in your career, we More ❯

services, Active directory, Virtual Machines and networking protocols. Familiarity with cybersecurity best practices Experience with ticketing systems, remote support tools, and IT asset management Quality problem-solving, communication, and customer service skills. Knack for automating repetitive tasks for better quality control Ability to work independently and manage multiple priorities and projects while coordinating with cross-functional teams Certifications … such as CompTIA Network+/Security+, Microsoft Certified: Modern Desktop Ad-ministrator, CCNA/CCNP, Microsoft Certified: Azure Administrator, or similar would be preferred Maersk Tankers is a service company that provides commercial management solutions for shipowners in the tanker industry, operating one of the largest tanker fleets in the world. Our purpose is to pioneer shipping solutions for More ❯

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000/year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with ability … focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and … who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes. Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

they have been trading in the area since. With decades of experience, they are a car finance company that has gained a firm reputation for fairness, value and customer service. As a result, they are one of the fastest growing car finance companies in the UK, an award-winning national company with sites across the UK. Overview: Now they More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the … continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities … Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through … the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

their successful progress, well-being, and readiness for assessments. Apprentices will learn to use a variety of tools and technologies, including: Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications An opportunity to be offered a full-time, permanent role in the company with an enhanced salary and benefits package on successful completion of the apprenticeship. Apprenticeship Standard … they have been trading in the area since. With decades of experience, they are a car finance company that has gained a firm reputation for fairness, value and customer service. As a result, they are one of the fastest growing car finance companies in the UK, an award-winning national company with sites across the UK. More ❯

retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic More ❯

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and … escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … for thisCustomer Services Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive … service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service More ❯

Employer description: Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT. Based in the heart of Manchester … as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service … 2nd line Helpdesk Technicians. Undertake simple maintenance tasks for monitored systems. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers. Installing software and building computers for customers. Take on ad hoc project work as More ❯

Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the … We are looking for an ambitious First Line Support Technician, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and … working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic More ❯

date. Act as the main point of contact with corporate teams. Required Skills Proficiency in Microsoft Office (Outlook, Word, Excel). Strong interpersonal skills and a high level of customer service. Excellent attention to detail. A hands-on approach to resolving issues. Strong team player. Why Join Us? Travel Opportunities: Experience the beauty of Switzerland with travel opportunities. Innovative More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. Uni … supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to … their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and remotely- Gather information from the client, investigating any complex technical issues and escalate second line support More ❯

Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company? We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester. You’ll be responsible for providing excellent first line support to our UK-wide … a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues. As a Customer Support Advisor, you will have the following responsibilities: Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print … products and services. Gaining knowledge of the entire mechanical, electronic and software product range. Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary. Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high. Supporting an international customer base Taking accountability for systems infrastructure More ❯

of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it. We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You'll be part of a business that's passionate about … lenders and a clear vision for the future What You'll Be Doing: Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey. Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer. Provide expert guidance on unsecured loan options using our innovative, proprietary technology. Build and nurture … customer relationships by understanding their financial goals and offering personalised loan solutions. Achieve or exceed sales targets and KPIs, while delivering exceptional customer service. Collaborate with our outstanding advisory team to support customers through their application process. Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to More ❯

a First Line Support Specialist (FLSS) to join their growing team at their Trafford office. For this FLSS role, we are looking for people who are... Self-Motivated Dynamic Customer Focused Keen to develop their careers in the IT and Communication sectors. Ideally, you’ll have previous experience of working in a similar role. My client will offer comprehensive … the issue from inception to completion and will play a role in creating Root Cause Analysis and Reason for Outage documentation. The FLSS will also manage communication between the customer, the engineers and any other third parties that are involved in the investigation. The FLSS will also carry out important system changes, updates, patches and other fixes as required … strong sense of responsibility, you will be working unusual hours and must ensure you are always available during your shift. Previous experience working outside of normal business hours Strong Customer Service, Organisational and Strategic Planning Skills Previous customer service experience A keen interest in Information Technology Excellent Communication Skills A Can-Do attitude Excellent Telephone manor More ❯