24 of 24 Customer Service Jobs in Lancashire

company in their search for an Account Manager. As part of the Engagement and Activation team you will be onboarding new clients joining the service! Acting as a first point of contact for your allocated clients, this is NOT your normal high volume, inbound customer service role. … This a very varied, fast paced role, with a clear progression pathway, within a friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing clients* Carry out pro-active implementation calls to new clients to welcome them to the service ...

Time Business Support Officer to join the ICT Department for a 6-month temporary assignment. This role is ideal for someone who delivers exceptional customer service, is highly organised, and enjoys being part of a friendly, supportive team. About the Role As a Business Support Officer, you will … play a vital role in supporting the ICT department, ensuring smooth daily operations and delivering high-quality administrative and customer service support. You’ll be joining a small but dynamic team that prides itself on professionalism, teamwork, and consistently high standards. Key Responsibilities We are looking for someone ...

week in the closest office to you Advance TRS is partnering with a leading UK multi-utility infrastructure provider , andis seeking a customer-focused and driven individual to join their dynamic team, based in the North As a key member of the business, you will be responsible for managing … existing customer relationships while also identifying, engaging, and onboarding new customers across the company's operating regions. You will play a critical role in the pre-contract and tendering process, working closely with internal teams to ensure the delivery of a high-quality, market-leading service across projects ...

exciting time to join a growing area of the Group. About the role Are you ready to lead a bold transformation that will redefine customer service across the UK's biggest social enterprise? We are seeking an IT Director with vision, energy, andexpertiseto harness the power of data … every day. Reporting to the CIO , we arelookingfor anIT Directortoplay a lead role incompany-wide transformation,leveragingcutting-edgetechnology and data insights to create seamless, customer-centric experiences. You will work at the heart of ourITleadership team, influencing strategy and driving innovation that aligns with our social mission.This role will ...

Line Service Desk Support – Manchester/Hybrid working Our client, a Global Professional Services firm with an International workforce of over 5,500, is looking to add to their IT Service Desk Support Team based in Manchester. Offering phone, email and chat technology support to staff … genuine interest in technology, confident in working in a windows environment. It is essential is that you have exceptional communication skills and proven customer service skills. They are looking to an individual that is proud to show and act on initiative and experienced in working within a Team ...

Print, Document Workflow, and IT solutions. We help businesses modernise how they work through digital and workplace technology. The Role As a field-based Service Engineer, you will be responsible for the repair, servicing, and maintenance of multifunctional devices including printers and photocopiers. Key duties: Diagnose and repair faults … photocopiers, printers, and multifunction devices (MFDs) Aim for high first-time fix rates Deliver excellent customer service on-site and remotely Keep up with technical training and product updates Manage stock in your service vehicle Support basic networking and scanning setup on MFDs About You Experience repairing ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Business Support Officer for the next 6 months, to work in The ICT department is looking for a confident candidate who can deliver excellent customer service and administrative support over 29.6 hours spread over 4 or 5 days What are your responsibilities? We are seeking an enthusiastic, proactive … work and welcome new team members with the same high standards and professional attitude. The successful candidate must ideally have experience of delivering excellent customer service; financial support, ideally using Civica Financials and other administrative support and have good communication skills. You must be motivated and forward thinking ...

Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

Second Line Service Desk (Two Roles) Based in Preston Salary up to around £32,000 with Bonus (DOE) This is an excellent opportunity for a professional who is looking to develop their career in IT support within a supportive, structured Service Desk environment. We are working with … established and growing Managed Service Provider looking for Support Engineers to join their developing team. You will be part of the Service Desk team, helping to deliver a high-quality customer experience. You will use hands-on experience while supporting users with a wide range of technical ...

Service Desk Engineer - Preston My Client is seeking a motivated and high-performing IT Service Desk Engineer to join their Digital team. This is an excellent opportunity to support a growing organisation with a national presence and a global audience. You will provide high-quality … support to employees while proactively ensuring systems, devices, and services operate efficiently. The role combines reactive service desk support with continuous improvement of IT service delivery and user experience.Key Responsibilities Provide first-class IT service desk support to office-based and remote users Manage user account changes ...

processing of data, and contributing to the overall improvement of operational delivery within the manufacturing environment. Key Responsibilities Handle inbound queries from customers and service partners, ensuring timely resolution or escalation. Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs. Produce operational reports … understanding to ensure educated decisions can be made from the data. Comply fully with existing business processes. Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Producing all work in line with MSP Technologies Quality Standards and using best practice methods. ...

looking for a confident Coordinator to join the team, helping to drive and support delivery of a prestigious Emergency Services/Blue Light service improvement programme - a mission critical project. The Contract Coordinator role will see you work out of the Chorley office at least 1 day per week … Technology contract. This role will see potential for future involvement in other contracts, and you will work closely with the logistics team and the customer to coordinate equipment and hardware orders, manage stock returns, handle project reporting, and carry out other general support activities. Customer Coordinator ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs ...

solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using … Intelligence solutions. Exposure to Azure services and cloud-based testing environments. Ability to adapt quickly and learn new tools and technologies. Excellent communication and customer service skills – able to explain testing outcomes clearly to stakeholders. About The team: Ama Gyimah, Software Quality Assurance Tester, shares her perspective: "Quality ...

user support, onboarding new starters, laptop staging, and providing high-quality VIP support. This position places a strong emphasis on communication, proactiveness, and customer service rather than deep technical expertise. Key Responsibilities Provide on-site IT and desk-side support to office users Assist new joiners , including laptop … support as required Support general ad-hoc IT requests Skills & Experience Previous experience in an IT support/desktop support role Excellent communication and customer-facing skills Proactive, reliable, and comfortable working independently Confident supporting users at all levels ...

record accurate details about clients and prospects. ·Work closely with other departments where required within the company to ensure success in delivering a quality service to our clients. ·In addition to the duties and responsibilities listed, the job holder is required to perform other duties as reasonably assigned … supervisor/manager from time to time. ·Through optimising your own personal behaviours, you will support the business in driving world-class customer engagement and business performance. Accountabilities and performance measures: ·Achieves productivity and lead/campaign conversion rates. ·Achieves minimum standards of activity set by the Head ...

resellers. Services include hardware support, inventory management, secure data disposal, power systems support, hardware supply, and asset repairs. Key USPs Channel-only, white-label service model End-to-end in-house IT lifecycle management Nationwide coverage with 20+ stocking locations Strong focus on security, compliance, and sustainability Highly trained … Provide on-site and remote technical support as required Skills & Experience EPOS and printer installation experience Hardware break/fix background Strong troubleshooting and customer service skills Organised, reliable, proactive, and detail-oriented Full UK driving licence (required) SPA Forecourt Passport (preferred) Benefits & Hours ...

this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand ...

alteryx Have a working knowledge of the principles of data analysis using tools like Tableau and Excel *happy to see IT Support Engineers, IT Customer Service, Junior Data Analysts Background This is an exciting opportunity to work for a global business that has developed a strategy of working ...

OFFICE BASED ROLE BASED IN BURY - PLEASE ONLY APPLY IF YOU ARE HAPPY WITH THE LOCATION My client is a fast growing service provider based in the Bury area. As a result of growth, a consent change my client is seeking a Business Analyst Operating in a highly regulated … have developed a suite of internally developed IT applications enabling my client to comply with market changes, become efficient and above all, provide excellent customer service. Reporting to the Senior Management Team, this person will help facilitate internal changes following the change management process. This is very much ...

housing groups? This company specialises in providing multi utility solutions that make construction companies processes more efficient, while striving for high levels of customer service. This award winning company provided Gas, Water and Electricity connections for residential, commercial and industrial projects. They have also branched into the renewables industry … This is a key role within the business, where you will be responsible for driving sales growth and managing the full tender process, from customer enquiry through to submission and closure, while maintaining strong client relationships and ensuring customer satisfaction. This is a fantastic opportunity for someone ...