1 to 25 of 183 Customer Service Jobs in the North West

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery … while providing excellent customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader … role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance ...

Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. You will be responsible for collaborating closely with … customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels ...

Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. You will be responsible for collaborating closely with … customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. Develop and implement quality assurance protocols ...

full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy … installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents to higher-level support teams when necessary. ...

role As a Service Manager in the Customer Success Unit, you act as the trusted partner for our tier 3 and 4 customers, serving as their primary point of contact for all service-related needs. In this dynamic role, you lead seamless transitions, drive collaboration across teams … confidently manage escalations to maintain customer trust. You champion customer needs within ANS, advocating for improvements and delivering exceptional experiences that strengthen relationships and create real impact. This is an excellent opportunity for someone with customer service experience who is ready to take the next step ...

role As a Service Manager in the Customer Success Unit, you act as the trusted partner for our tier 3 and 4 customers, serving as their primary point of contact for all service-related needs. In this dynamic role, you lead seamless transitions, drive collaboration across teams … confidently manage escalations to maintain customer trust. You champion customer needs within ANS, advocating for improvements and delivering exceptional experiences that strengthen relationships and create real impact. This is an excellent opportunity for someone with customer service experience who is ready to take the next step ...

seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With … employees spread across offices and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone ...

also delivering insights that drive operational performance and strategic decision-making. You will play a vital role in onboarding and training new Sales Colleagues, Customer Service Advisors and operations staff, promoting best practices across the network, and supporting Franchisees in using data and systems to grow their businesses … with Operations and IT to standardise workflows and system processes across the network. Help Franchisees and Branch Managers to apply best practices to improve customer service, deliver efficiencies, and drive sales performance. Training & Onboarding: Deliver systems training during the onboarding of new CSAs, sales colleagues, and Operations staff ...

About The Role Join Our Team as a NOC Tier 1 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults ...

Description As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG) you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross-functional business areas and liaising with internal and external stakeholders. This role is pivotal in driving … service excellence for MAG and it is essential you are a champion of our corporate values, advocate of change and our continuous improvement ethos. You will have proven experience of delivering results, developing high performing, agile teams and strong background in large volume, 24/7 technical and/ ...

Description As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG) you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross-functional business areas and liaising with internal and external stakeholders. This role is pivotal in driving … service excellence for MAG and it is essential you are a champion of our corporate values, advocate of change and our continuous improvement ethos. You will have proven experience of delivering results, developing high performing, agile teams and strong background in large volume, 24/7 technical and/ ...

office opening times Shifts will always fall between 7:00am - 7:00pm Daily responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each … Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer ...

based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthily and on-target margins. The role is customer facing and will also involve sales … retail hardware stock, computer accessories and printer ink. Customer service experience is also desirable but most of all, we're looking for somebody competent and professional who can work as part of a small, dedicated team committed to delivering excellent service in everything that we do. Duties ...

Join Our Team as a NOC Tier 2 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 2 Engineer to join our team in Bolton . Your role will encompass a range of second-line services, including remote support and issue diagnosis for our managed services … customers. You will utilise Intercitys system management toolsets and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

help them along their career path? In that case you'd be a great fit for Barron McCann . We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance … customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member ...

quarterly and annual check ins, being a point of contact, refresher training and demonstrations of the software. We are looking for someone with amazing customer service and experience of account management, building rapport with clients and contributing to retentions targets. If you have the right experience … account management of our key and high value client base Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account and conduct on site visits when ...

+ Benefits - on site 5 days a week Act as the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. The role will be onsite five days a week in Crewe Your role … First point of contact for customers, delivering the highest level of customer service and engagement. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating ...

Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role ...

Line Support If the following job requirements and experience match your skills, please ensure you apply promptly. - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 … Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually ...