1 to 25 of 347 Customer Service Jobs in the North West

Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTech Basic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and more Chester - office based role Previous experience in … customer service , preferably within the banking or financial services industry Apply online or contact Charlie Doyle via/07736 920 086 Who We Are: As a prominent financial institution, our company prioritizes customer satisfaction and community involvement. We offer a diverse array of banking solutions designed to … businesses. Our unwavering dedication to excellence and ethical business practices underscores our commitment to being a reliable and trustworthy partner in the financial sector. Customer Service Specialist Benefits: Be part of an innovative and fast-growing FinTech company Opportunities for career growth and development in a dynamic industry more »

growing & leading Technology Consultancy Competitive basic + benefits + monthly commission Do you enjoy interacting with people, building relationships whilst providing high levels of customer service? Are you organised and able to prioritise workloads whilst making things happen? Have you been successful in a customer service … will progress quickly. Key Responsibilities: Client Relationship Manager Support the sales team with a variety of tasks - completing sales orders, assist quotations, administration of customer renewals, work with suppliers, Build strong relationships with and provide a high level of customer service to internal and external stakeholders Answer … Communicate and coordinate with internal colleagues to ensure all orders and projects are delivered Experience Required: Client Relationship Manager Excellent communication skills with a customer service focussed telephone manner Ability to make things happen and get things done Exceptional organisational skills, particularly organising priorities, and various workloads A more »

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges … Understanding the extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership … and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster … a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies more »

Job summary An exciting opportunity has arisen for a Stakeholder Engagement Manager within the NHS Pensions Service Stakeholder Engagement Team. Are you passionate about developing strong relationships and working collaboratively withcolleagues? Do you thrive in a fast-paced, evolving environment where your creativity and adaptability shine? Do you have … experience in designing, delivering, and evaluating educational programs? As a Stakeholder Engagement Manager you will deliver class-leading levels of customer service to a portfolio of stakeholders. Develop strong relationships, from other services across the directorate, to deliveragainst the NHSBSA Workforce strategic aims, supporting Retirement Services, and play … active role in the national retention of NHS staff in line with NHS England guidance. Working within the Stakeholder Engagement Team in supporting the Service Delivery Manager to successfully implement and manage change with key stakeholders, always looking for innovative ways of delivering and communicating information and feedback to more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

Shoalter Automation (UK) Ltd is currently seeking Customer Service Officer on behalf of our parent organisation, the HKTV Group. Founded in 1992, the HKTV Group has a long and successful history in the liberalisation of the telecommunications market and the promotion of cutting-edge technology and applications. HKTVmall … operation to include an additional Junior DevOps Support Engineer This individual will become part of our dynamic and dedicated Network Operations team. Job Description Customer Service Officer Role & Responsibilities Handling a consistent volume of calls, emails and chats in an efficient and professional manner Deliver excellent service … solutions and improve customers satisfaction level Provide proactive follow up and quality services Work closely with internal parties to ensure timely, efficient and effective service to customers Support special, ad hoc projects to ensure the whole team runs smoothly Requirements & Qualifications Customer Service Officer Requirements & Qualifications Post more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Job Title: Customer Services Specialist - Savings Location: Chester, 5 days a week (After probation passed 4 days office 1 day from home) Salary: Up to circa £27,000 Hours: Monday to Friday 9 am to 5.30 pm Benefits: 25 days of holiday with public holidays on top Private medical … a key driver of success, with seamless cooperation evident among different department which can diverse your skill set. About the Role: As a Savings Customer Services Specialist, you will support existing and prospective savers through various channels such as online secure messages, telephone, email, post, and webchat. The savings … customer services team handles all aspects of customer servicing. This includes account opening, processing payments, issuing statements, and managing the maturity process. Responsibilities: Provide excellent customer service via various channels (phone, email, chat). Stay updated on savings products and services. Escalate issues and share customer more »

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT … processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key Responsibilities include: Technical Support - Provide … network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level agreements more »

Join Our Team as a Customer Service & Logistics Team Leader! Are you ready to take the lead in shaping the future of consumer goods logistics? Spectrum Brands UK, home to iconic brands like Russell Hobbs and Remington, is seeking a dynamic individual to join our team as a … Customer Service & Logistics Team Leader in our Appliances division. At Spectrum Brands UK, we're not just about products; we're about innovation, excellence, and creating meaningful connections with our customers. As a leader in the industry, we serve a diverse clientele and pride ourselves on delivering top … quality products to households across the UK. The Role As the Customer Service & Logistics Team Leader, you'll play a pivotal role in ensuring seamless operations and exceeding customer expectations. Lead a team of 4 dedicated professionals, drive a culture of trust and collaboration, and unleash your more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »

on- Trent (Travelling to sites within a radius around either region) *MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED* The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at … different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting … Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt more »

Customer Services Coordinator French - £26,000 -£30,000 - Wigan/Hybrid 3 days on site Our client, an established multinational based in Wigan are looking to recruit a fluent English/French speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care. Some of your core responsibilities will involve: - Delivering a high standard of service to all aspects of the Business - Assist in customer … dates, identify appropriate shipping methods, rates . -Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders. - To Handle and resolve customer complaints/enquiries in a timely and accurate manner - -Timely delivery of solutions which match the customer more »

Service Desk Analyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility of extension or … globally. This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills * · Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service more »

Apprentice Sales Administrator for a Technology Solutions Provider based in Cheadle. You will undertake your Level 2 Customer Service Practitioner qualification. Role Ensuring clients receive support, product and service in timely manner Customer data capture and order reporting Order processing Building and maintaining client relationships Preparing … sales reports and renewal reports for customer Monitoring and assisting client requests Providing first class service to customers Training Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning. A great opportunity to develop your career with an … employer who supports continuing professional development. Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING GROUP LIMITED(THE) Working Week Monday - Friday 8.30am - 5.00pm/45 minutes lunch/38.75 hours per week. Expected Duration 17 Months Positions Available 1 Closing Date Wednesday, 29th May more »

member of the Optimise Healthcare Group team and will deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships. Main duties of the job Dealing with routine enquiries in a pleasant and … general office supply levels are monitored. Preparation of the orders and receiving of goods/services in order to maintain efficient running of the service About us Optimise Healthcare Group are a privately run psychiatric clinic based in Warrington. We are a small team and work with a wide … member of the Optimise Healthcare Group team and will deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships. The job description is an outline of the tasks, responsibilities and outcomes required more »

Onboarding and Customer Service - Asset Finance Chester - onsite Our client, a growing banking organisation based in Chester is looking for an experienced Onboarding and Customer Service professional to join their team. You will be responsible for supporting the sales team in the delivery of the business … You will be responsible for generating finance and security documentation and progressing your deals to pay out. First-class communications skills will deliver exceptional service to both the customers and broker networks. Key responsibilities: Attention to detail is a key requisite to ensure that data provided via the broker … personal identity checks, plus Fraud and PEP checks where appropriate. Undertake Business credit and verification checks. Alert to recognising potentially fraudulent activity or vulnerable customer requirements ensuring that you report and escalate as required following policy and regulatory procedures. Preparation of legal documentation which will include finance agreements and more »

Service Technician - Smart Dispense Location: Covering the Chester area! Salary: £24,944 + Bonus (Up to 6%) + Company Vehicle with Personal Use - Salary review pending Contract: Full time, Permanent Benefits: Monday to Friday Working, Weekend Working Optional, Industry-Leading Training Given, Company Van with Option of Private Use … around your home address. We are Innserve Ltd, we keep Britain pouring! If you enjoy meeting a variety of people and are passionate about customer service, then we would like to pay you for spending your time in the pub! As the largest independent provider of technical services … support to the UK drinks dispense industry, we're committed to delivering the highest standards of customer service and technical expertise to the more than 90,000 licensed and non-licensed premises that we support. We're the leading company in the supply, installation, maintenance and servicing of more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product Service more »

Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase more »

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you … will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management more »