1 to 25 of 167 Customer Service Jobs in the North West

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact ...

impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow-enabled customer, revenue and ecosystem transformation programmes and grow the Business Technology portfolio within our clients.As a Managing Consultant – CRM Transformation, you will help clients redesign customer … using ServiceNow’s workflow platform, AI capabilities and ecosystem integrations.You will act as a techno-functional SME across ServiceNow CRM capabilities, helping organisations transform customer service, field operations, commercial processes and ecosystem collaboration while accelerating growth and improving customer experience.Key expectations from this role include:**Client Delivery ...

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with … targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Technical Sales Advisor Location: Birchwood, Warrington Salary: Competitive + Benefits Build a career where technical expertise meets customer service. Are you passionate about delivering outstanding customer service and enjoy learning about technical products? Whether you come from an electrical, engineering, industrial or technical sales background, this could … specialist knowledge within a niche industry. The Role Working within a friendly and supportive internal sales team, you'll be responsible for: Responding to customer enquiries via telephone and email Providing quotations and processing customer orders Offering technical product advice and guidance Building strong relationships with ...

Service Desk Customer Liaison Macclesfield | Full-Time | On-Site (5 Days) Overview We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service … someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service. The Role As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand ...

summary Are you an enthusiastic and highly motivated individual with a passion for customer service and patient care? If your answer is YES, then this could be the role for you! The Emergency Department at Preston Hospital is in need of a Receptionist that is compassionate and cares … person for the role? Please read on for further information. Main duties of the job You will provide the highest quality front of house service for all staff, patients and visitors entering the Emergency Department, acting in a professional and courteous manner at all times and adhering to Trust ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

Customer Contact Administrator (Temporary) About the Role Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment … provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks. Key Responsibilities Answer incoming customer telephone calls promptly and professionally. Act as the first point of contact for customers requiring support with digital account registration ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

projects. You'll support users across office, warehouse and manufacturing environments, ensuring business-critical systems remain operational. If you're passionate about delivering excellent customer service and enjoy working across a broad Microsoft technology stack, we'd like to hear from you. Key Responsibilities Deliver … Line IT support to users across multiple sites. Manage incidents and service requests through to successful resolution. Install, configure and maintain desktops, laptops, printers, scanners and mobile devices. Support Microsoft 365, Azure and Intune environments. Administer Active Directory, Group Policy and Windows Server. Troubleshoot hardware, software and networking issues. ...

Want to change the world? Choose a career that makes a difference. As one of our Customer Service Advisers, you will be the first point of contact for our customers. Combining confident, compassionate communication with expert product knowledge, you will provide the guidance that ensures our customers … environment, using resilience and a positive attitude to keep things running smoothly Using appropriate communications and questioning skills, along with listening techniques, to identify customer need, build rapport and demonstrate understanding Providing clear explanations of different product and services to help customers make choices that are right for them ...

summary Due to long service staff retirements we are recruiting for a morning medical receptionist. This position is 20 HOURS PER WEEK 8am - 12noon Monday to Friday The successful candidate will be well organised with excellent interpersonal and communication skills. You will be working as a member … Reception Team to deliver a professional, complex and comprehensive reception and administrative service to our clinical colleagues and patients. It is essential that applicants are flexible to finish later than their normal working pattern and to cover colleague leave and additional projects when necessary. Please apply early and ensure ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. Youll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. Youll work closely ...

Security Service and Small Works Engineer, Door to Door Travel & 25 Days Holiday: Location of works: Stockport Salary Bracket: £40,000 On target earnings (OTE): £50,000+ Industry: Security Industry Recruitment Partner: 4way Recruitment Ltd - Specialists in finding the right talent across the full spectrum of Fire, Security, Mechanical … Electrical roles since 2015. About Our Customer 4way Recruitment has partnered directly, with an accredited provider to secure a permanent Security Service and Small Works Engineer for their team. Salary and Benefits - Security Service and Small Works Engineer Basic Salary: Up to £40,000 (Depending on Experience ...

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide … support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance ...

point of contact for all messages; queries and referrals to the Community Nursing Services in North Staffordshire and be responsible for providing high-quality customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice. You will … team you will be required to have knowledge and skills in use varying I.T systems. Main duties of the job As administrator for this service, as part of this role you will be expected to: Action appropriate referrals ensuring the demographics are correct and plan outcome within agreed scope. ...

Astute's Nuclear Team is partnering with Capula, a leading provider of operational technology and digital transformation solutions, to recruit a VFC Service Engineer to support customers across the UK. The VFC Service Engineer role comes with a competitive salary, flexible working, private healthcare, pension, life assurance … excellent opportunities for professional development. If you're an experienced Service Engineer with a background in power electronics, UPS, VFC systems, or industrial electrical equipment, and you're looking to join a business delivering critical projects across energy, renewables, water, and manufacturing, then submit your CV to apply today. ...

equipment is seeking a Field Support Engineer to join its growing after-sales team. The business has a strong reputation for quality, innovation and customer service, supplying equipment and technical solutions to customers across a variety of sectors throughout the UK and Ireland. Your new role … repairing electrical, electronic and hydraulic faults Carrying out planned maintenance and reactive breakdown support Providing equipment training and technical guidance to customers Producing detailed service reports and maintaining technical documentation Supporting product testing and continuous improvement initiatives Identifying customer requirements and opportunities for service improvements Providing technical ...

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. … responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manger Delivering and facilitating training courses ...

Customer Support Administrator competitve + Hybrid Working + 4 Day working week + 30 hours contracted + Benefits Congleton, Cheshire (Commutable from: Sandbach, Macclesfield, Stoke-on-Trent, Leek, Northwich, Crewe, Stockport, Buxton) Do you have Customer Service experience and are Computer literate looking to work … full IT equipment and will ensure accurate supply of AI, Automation and IT tools to leading clients. This role would suit a Admin or Customer Support Assistant looking for a company who invest in their staff and have a great retention rate. The role. Hybird role - Monday - Thursday ...

ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise … cutting-edge innovations from one of the worlds leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations. By working with a network of world-class technology partners, Argon delivers secure, reliable, and future-ready solutions tailored to the unique needs ...