26 to 40 of 40 ITIL Jobs in Lancashire

outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Familiar with supporting Northgate ...

Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

direction, and manage trade-offs effectively. Excellent stakeholder engagement and communication skills. Track record of mentoring and developing technical teams. Relevant certifications (e.g. TOGAF, ITIL, BCS) would be advantageous. What's in It for You: Opportunity to lead high-value digital programmes within a major organisation. Flexible working options, including ...

organisation. You'll be responsible for shaping and enhancing IT and infosec risk and control frameworks , working with standards such as ISO 27001, ITIL, ISO 22301 and NIST to ensure alignment with regulatory expectations and business priorities. The role also includes ownership of IT Risk & Control Matrices (RCMs) , ensuring they ...

proactive approach Proven experience in IT support, ideally with supervisory responsibilities Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory) Familiarity with ITIL or other best practice frameworks A passion for delivering outstanding customer service Desirable: ITIL Foundation certification or higher Experience in coaching or mentoring staff Why Join ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

Senior ITIL Problem Management Lead About the role you're considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise … considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise IT landscape. This role is pivotal in ensuring the stability ...

Senior ITIL Problem Management Lead About the role you're considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise … considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise IT landscape. This role is pivotal in ensuring the stability ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

will you need? IT Service Management Expertise - Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks, including ITIL v4 Foundation as a minimum. Team Leadership & Delivery - Demonstrable experience in managing teams to achieve defined business objectives, ensuring alignment with organisational goals. Product Environment … director level, and provide meaningful insights through management information. While this isn't a technical role, familiarity with technical concepts will help you succeed. ITIL v4 Foundation certification is required. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool and Manchester., whichever ...

workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to. Main duties of the job We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload … this role. Person Specification Qualifications Essential Educated to GCSE standard or equivalent in Maths and English. NVQ level III in relevant subject or equivalent ITIL Foundation Qualification or proof of working towards it Knowledge Essential In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook ...

Project Manager (BEMS) Warton or Samlesbury(Hybrid) Competitive Salary+ Benefits My client is looking for a Project Manager for BEMS (Building Energy Management Systems) to join the team in either their Warton or Samlesbury site ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...