1st Line Support Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Lancaster, Lancashire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
requests (phone, ticketing system, remote tools) * Diagnose and resolve routine issues with users' hardware, software and connectivity * Perform password resets, account setup and basic Microsoft 365 support * Record, prioritise and escalate tickets accurately to 2nd Line where required * Assist with device imaging, setups and deployed equipment * Support proactive monitoring … routine tasks to maintain service health Skills & Experience * 1+ years' experience in a support role or relevant IT environment * Good understanding of Windows OS, Microsoft 365 & common business applications * Basic networking knowledge (TCP/IP, Wi-Fi, VPN) * Strong communicator with a customer-focused mindset * Comfortable working ...