14 of 14 Change Management Jobs in Leeds

seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to be excited … of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical More ❯

The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting, and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they … governance activities with internal IT teams, vendors, and partners. Maintains strong relationships through structured communication and performance monitoring (e.g. weekly/monthly calls). Oversees effective incident and request management to ensure timely resolution for business stakeholders. Identifies areas for improvement and drives enhancements to incident processes to support a positive user experience. Oversees and reports on the execution … of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that change management processes are followed across the region. Supports the assessment and validation of changes and represents the region in global change management forums where appropriate. Champions the delivery of best More ❯

our digital & data strategy, joining us on our journey and developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application … Service Management, Service Optimisation, Resilience and Continuous Improvement practises to join our growing Technology team. How you'll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit … and escalation point for incident and security management. Manage the Configuration Management Database (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and More ❯

games Fortnite experience, preferably domain knowledge would be highly advantageous Professional experience working in the gaming industry on 3D games Strong communication and collaboration skills. Excellent organisational and time management skills. Ability to work under pressure and meet tight deadlines. Proven experience managing budgets and schedules. Good understanding of agile development. Knowledge of gaming industry standards. Good understanding of … the full game development lifecycle. Qualifications: A strong portfolio of what games you have worked on Proven experience in project management in a related field, preferably within the gaming industry. Solid knowledge of project management methodologies, tools and all stages of the project lifecycle. Experience in managing, guiding, and leading teams towards delivering high-quality products on time … and within budget. Strong knowledge and experience with Agile methodologies. Experience working with project management tools such as Jira, Asana, or Trello. Familiarity with gaming industry standards and trends. Knowledge of risk management, contract management and change management processes. Experience in delivering and managing projects for external clients. Bachelor's degree in Project Management More ❯

the applications that are in production or work on operational support and break-fix of our core IT business systems. The roles will include (but not limited to): Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and assessments Change management - code deployment and control These are technical roles primarily working on Windows OS within Azure and on-prem virtualised estate. Key responsibilities: Leadership and Management Working with our internal teams the post holder will play an active role to ensure that upgrades and patching is undertaken in a timely manner. Provide data to enable reporting on … project delivery to senior management and governance boards Feed data into the roadmap of projects with timelines of completion Proactively monitor services to ensure that they are performing as expected. understands key change management tools and processes. Service Delivery Work with team members to arrive at technical decisions and ensure the correct process is being followed at More ❯

of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: Serve as gatekeeper in assigned process areas for the change management process Partner with tech organization on the business requirement documents (BRD) Define the right process and work with operations to establish the right process path Work with … of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: Serve as gatekeeper in assigned process areas for the change management process Partner with tech organization on the business requirement documents (BRD) Define the right process and work with operations to establish the right process path Work with … requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms … integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach. Operational Lead the planning on various DT control management programs including development of a control library. Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control More ❯

Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and … runbooks and process/policy materials Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira More ❯

secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯

would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or you may attend a major incident management meeting where as the engineer on call, you have worked on problem root cause and resolution. Next, you may be working on something new or a problem fix or … related activity. As this role includes support, you may have tickets to resolve requiring detailed knowledge on the application and central bank settlement. You may draft and raise a change request through the Bank's formal processes or attend an audit representing technology. Depending on the cover rota you are on, it could mean monitoring the close of the … RTGS system and then standby cover. For other weeks, you will not be on a rota so can dedicate time to change activities. Role Requirements You are a dedicated API engineer within an Agile environment and meet the minimum criteria. You have a clear collaborative approach to working with others, and keen to share knowledge with colleagues. You also More ❯

external vendors to ensure a smooth delivery Manage timelines, budgets, risks, and stakeholder communication Use Jira for task tracking, project planning, and status reporting Ensure compliance, data integrity, and change management best practices Report progress to senior leadership and drive accountability What they're Looking For: 5+ years' experience in project management within complex environments Proven track … record implementing Workday Payroll (must-have) Strong understanding of payroll processes and systems integration Experience using Jira for project delivery Excellent communication, organisational, and stakeholder management skills Comfortable working remotely with occasional travel to Leeds What's in it for you? Competitive salary of £70,000 (FTC) 8% matched company pension 25 day's holidays + bank holidays Private More ❯

services, and our Azure-hosted customer-facing environment Research, recommend, procure and implement IT equipment and services, building strong relationships with suppliers and other third parties Own the IT change management process Contribute to IT strategic planning, policy review, budgeting, etc. Provide day-to-day IT support to around 50 colleagues Twice a month maintain and upgrade the … Active Directory, Group Policy, Hyper-V, backup solutions Networking, including DHCP, DNS, routing, VLAN, firewall, and VPN technologies Designing, implementing and supporting IT environments to meet business needs Capacity management Basic hardware maintenance of servers and PCs Significant experience of the following will be beneficial: Microsoft Exchange Server IT security frameworks such as ISO 27001, Cyber Essentials DevOps tools More ❯

proud to be supporting one of our long-standing clients on a major transformation programme. As part of this initiative, we're looking to engage three experienced Project/Change Management professionals to join the delivery team. Contract: Initial 6 months (Inside IR35) Location: Hybrid (UK-based, client site as required) Extension: Highly likely to be extend multipe … delivery Proven experience in Retail Banking or Financial Services environments This is an exciting opportunity to be part of a long-term, strategic programme with significant business and technology change at its core. If you're available and interested or know someone who might be, please don't hesitate to reach out or share this post. You can email More ❯

with leadership on workforce planning, talent forecasting, and organisational development initiatives. Manage and resolve complex employee relations issues using sound judgement and compliance with labour laws. Support leadership in change management processes, including team restructures, communication planning, and role clarity. Collaborate with People Operations on employee lifecycle activities-onboarding, offboarding, leaves of absence, and policy updates. Partner with More ❯