7 of 7 Customer Experience Jobs in Leeds

data quality, security, accessibility, and compliance. What you'll bring Graduate degree (BSc) in Computer Science, Electrical Engineering, or related field, coupled with extensive experience in data engineering. Cloud & Infrastructure-as-Code : Deep expertise in architecting on major cloud platforms ( GCP/AWS ) using Terraform for infrastructure automation … build scalable batch and streaming ETL/ELT pipelines using distributed frameworks like Spark or Beam . Data Architecture & Storage : Extensive experience managing diverse data ecosystems, including Relational/NoSQL databases, high-performance Data Warehouses, and complex storage for structured and unstructured data Data Governance & Security : Hands-on experience ...

build relationships. The successful candidate will enjoy a varied and challenging role that will encompass; Acting as the main point of contact for all customer onboarding Manage and verify customer orders Arrange and confirm installation details Work closely with internal teams such as sales, technical support … ensure smooth customer onboarding Manage regular customer reviews Manage the customer's journey for onboarding Manage any queries along the process Maintain all accurate records and administration This is an exciting opportunity for an onboarding project lead or someone from a customer experience background ...

This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business … company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support ...

partnering with a forward-thinking organisation to hire a Digital Product Manager who will take ownership of the strategy, delivery, and ongoing optimisation of customer-facing and/or internal digital products. This role sits at the heart of the business, working closely with design, engineering, and stakeholders … Lead product launches and manage post-launch optimisation Track and report on product performance using KPIs and analytics Collaborate with stakeholders across marketing, sales, customer support, and leadership Continuously identify opportunities to improve engagement, conversion, retention, or operational efficiency Required Experience & Skills Proven experience as a Product ...

Product Team Lead to take ownership of one of these newly formed teams, focused on delivering high-quality digital products, including core APIs, customer-facing web tools, and a major revamp of their case-tracking platform. Reporting directly to the Head of Applications, youll play a crucial role … colleagues to coordinate deployments, manage risks, and ensure smooth delivery cycles. Overseeing key digital initiatives - from major API projects to the transformation of the customer case tracker, focusing on self-service enhancements that reduce call volumes and improve customer experience. Representing the team to senior stakeholders, contributing updates ...

Customer Service Desk Analyst – New Year New Career.! Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should … have some of the following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly ...

Associate Product Manager to help transform the way our customers interact with their parcel journeys. Reporting into the Principal Product Manager for the Customer & Client pillar, you'll help build connected, self-serve experiences that reduce friction and enhance engagement across our app - from managing delivery preferences to world … colleagues to drive delivery, maximise value and remove blockers. Influence the direction of the product through data-driven decision making and insight from key customer and business feedback. Work with internal teams to evaluate product performance and ensure alignment with strategic OKRs. Evaluate product investment opportunities, monitor ...