1 to 25 of 29 Customer Experience Jobs in Leeds

+ 10% Bonus + Benefits The Opportunity We are seeking an experienced Enterprise Contact Centre Manager to lead the transformation and consolidation of multiple customer-facing operations into a unified, enterprise-wide contact centre function. This is a highly visible leadership role with responsibility for bringing together several established … service desks and customer support functions that provide critical services across employee services, IT support, financial administration and public-facing service operations. The successful candidate will play a key role in shaping the future customer experience strategy, driving service excellence and leveraging technology to create a seamless ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role ...

Description Job Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform Location: Leeds or Edinburgh Salary: £106,565 - £125,370 Hours: Full-time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds … What we’re looking for: 10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation. Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also … part time basis. Role Overview: Location: Leeds/Hybrid. 2–3 days per week in the office. Package: £26,000–£28,000 depending on experience Industry: Cyber Security/SaaS What You’ll Be Doing: Act as the first point of contact for customers needing product support across phone ...

pivotal role in designing and showcasing BT's market-leading Genesys Cloud solutions. Acting as a technical authority, you'll take ownership of complex customer solutions from concept through to delivery, combining deep technical expertise with exceptional customer engagement skills. Working closely with customers, bid teams and design … specialists, you'll lead impactful demonstrations that influence customer decisions, support business growth and reinforce BT's position as a leading Genesys Cloud partner. This is a highly visible, customer-facing role where you'll provide technical leadership, shape best practice and help define the future direction ...

1. Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service 10% 2. Provide support to customers across a variety of activities e.g. answering general questions … duties; e.g. answering the telephone, copying, documents etc 10% Key Contacts & Relationships: Internal Health Professionals Senior Site Coordinator Service Delivery Manager Role Requirements: Qualifications & Experience Understanding of claimants needs and appropriately responding in a caring manner when required Excellent communication and interpersonal skills Excellent planning and organization skills Proficient ...

Enterprise Information Architecture Closing Date 3 September 2026 We are looking for an experienced Enterprise Architect to lead the technology architecture across Asda's customer-facing digital estate, including Grocery Home Shopping, George.com, Customer platforms. This role is responsible for defining the technology strategy, target architectures and transformation … Home Shopping capabilities to the Ocado platform ecosystem. What You'll Love Define and own the technology strategy and architecture roadmap for eCommerce and Customer platforms. Provide architectural leadership for Asda's Grocery Home Shopping transformation and migration to the Ocado platform. Develop target-state, transition and integration architectures ...

with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands … team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster ...

Customer Application Support Technician | Jira | SQL Hybrid, 2 days a week onsite – Leeds or Bradford We’re looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses. This is a customer-facing application support …/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical customer support • Strong customer service ...

long-term technology transformation. This role offers significant visibility across the business and the opportunity to work on major strategic programmes that directly impact customer experience, operational performance and business growth. Category areas include: Software & SaaS Solutions Cloud Services (AWS, Azure, Google Cloud) IT Infrastructure & Networking Data & Analytics … ASDA's Procurement Transformation Programme. Profile About You We're looking for a commercially driven procurement leader who combines strong strategic sourcing expertise with experience operating in complex technology environments, the credibility to influence senior stakeholders and the ambition to shape one of the UK's most significant technology ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Data Scientist – Pricing & Machine Learning Location: Leeds, UK (hybrid) Contract: Permanent, full-time Salary: Competitive About Protect Group Protect Group helps businesses improve the customer experience and generate additional revenue through innovative technology. Since 2016, we’ve grown to support more than 400 partners across 75+ countries, with … driven technology integrates with online booking and sales platforms, helping businesses across travel, transport, hospitality, events and financial services offer more flexible, customer-friendly experiences. We’re an ambitious, collaborative team that values accountability, fresh thinking and people who take ownership. We move quickly, learn from evidence and work ...

Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference to our customers … lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating/changing ...

Technology governance forums and represent Technology at BU leadership forums. Provide executive-friendly reporting on service performance, risks, incidents and improvements. Service Performance & Customer Outcomes Own the overall performance of services within the BU — SLAs, availability, MTTR, CSAT, and incident/problem/change metrics. Chair Monthly Service Reviews … drive corrective action where required. Ensure services deliver measurable business value — customer experience, operational resilience, and colleague productivity. Escalate and lead the response to Major Incidents affecting the BU, providing executive communication and coordination. Own the incident, problem and change narrative for the BU — ensuring root causes ...

partnering directly with Jet2.com and Jet2holidays to hire for this role. We're looking for an experienced Lead CRO Developer to join our Digital Experience team and help shape the future of experimentation and optimisation across our websites. If you're passionate about using technology, data and experimentation … improve customer experiences and deliver measurable business outcomes, we'd love to hear from you. As our Lead CRO Developer, you'll have access to a wide range of benefits including: Hybrid working (we're in the office approximately 2 days per month) Access to a generous discretionary profit ...

help shape and optimise our contact strategies. Combining strong people leadership with technical dialler expertise, you'll ensure our campaigns are effective, compliant and customer focused. Working closely with operational teams and stakeholders across the business, you'll use data, insight and continuous improvement thinking to help us maximise … performance while delivering the right customer experience every time. What we need from you: Experience managing predictive diallers and dialler campaigns within a contact centre environment, ideally using Avaya or a similar platform. Proven people leadership experience, with the ability to coach, develop and motivate ...

Architect Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive About Protect Group Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … consultation with the leadership team, sales, finance and risk functions. Work in a consultative fashion with other departments, such as sales, product, data and CX as an advisor of technologies that may improve their efficiency and effectiveness. Discover and implement new methodologies that yield competitive advantage for Protect Group. Develop ...

evoke, Site Reliability Engineering (SRE) is all about delivering exceptional customer experiences through reliable, scalable and high-performing technology. Operating at the heart of our betting and gaming platforms, our SRE team combines observability, automation and engineering excellence to ensure our systems perform when it matters most. Working across … love to hear from you. What you will be doing Partner with engineering, operational and commercial teams to enhance platform reliability, scalability and customer experience across our betting and gaming products. Lead and support major incidents through the incident command framework, helping to coordinate responses and restore services ...

Customer Success Consultant - Legal (Our client is looking for someone who has at least 1 year working in any role within a law firm) Bath or Leeds Hybrid Working 35k + 4k Car Allowance + Excellent Benefits The Opportunity Do you have experience working in a law firm … love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK. As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure ...

opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote … endpoint malware protection, endpoint security tooling and the use of AI within security environments. The Security Consultant - Endpoint Malware & AI will have strong experience deploying and configuring recognised endpoint technologies such as Trellix, Symantec and CrowdStrike, with Palo Alto Cortex XDR experience highly beneficial as XDR will ...

benefits package We are looking for a bright, ambitious Ecommerce Assistant to support the continuous improvement of our website, with a strong focus on customer experience and overall sales performance. You will have an analytical mindset and understand the complexity of the customer journey, whilst thriving from … exposure to all aspects of the business, offering plenty of scope for career progression in a vibrant, fun environment. If you have gained Ecommerce experience through a university placement year, Graduate role, or through previous roles, and are looking for the next step in your career, we would love ...

times We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution … quota-bearing expansion targets, owning commercial metrics such as NRR and NPS Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units. Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health. Fast learning ...

color: #f5f5f5; } At Jet2.com and Jet2holidays were working together to deliver an amazing journey, literally! We work as One Team to drive forward a Customer First ethos, creating unforgettable package holidays and flights and we couldnt do it without our brilliant people. As our new Tech Engagement & Communications Specialist … work will help surface operational challenges, drive meaningful improvements, and ensure the right conversations, actions and outcomes happen at the right time ultimately enhancing customer experience, improving efficiency, and supporting business growth. What youll be doing As our Tech Engagement & Communications Specialist , you will: a { text-decoration: none ...

across the Jet2 business. You will lead a team of data scientists, applying ML, statistics and advanced analytics to unlock commercial value and enhance customer experiences. Based in Leeds with hybrid work, you will partner with stakeholders to identify opportunities, deliver projects from concept to production, and advance data ...

partnership with our CRO team, and lending capacity to other channels such as CRM and Marketing. Creating an effortless and seamless customer experience. You'll inherit an established design system built in Figma, and your job is to build on it, keeping our visual language consistent and coherent … develop our customer journeys. This is a hands-on role for someone who's as comfortable interpreting UX/behavioural data to inform test-ready designs. Role Responsibilities: Design and iterate across key user journeys, creating wireframes, prototypes and high-fidelity UI Work within and extend our existing Figma ...