1 to 25 of 31 Customer Service Jobs in Leeds

Role Overview We are looking for a Contract Administrator to join our team in Leeds, Seacroft. You will be responsible for providing exceptional customer service, resolving inquiries, and ensuring a positive experience for our customers. As the main point of contact, you will handle queries through various channels such as phone, email, and chat, keeping customer satisfaction … at the core of every decision. Duties and Responsibilities Customer Interaction Engage with customers via phone, email, and chat to address inquiries and provide information about products and services. Greet customers warmly and ascertain the reason for their call or visit. Issue Resolution Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up … to ensure resolution. Investigate and resolve complex customer issues or complaints promptly and efficiently. Sales and Product Advice Provide product and service information and suggest products or services that may be of interest to customers. Upsell and cross-sell products when appropriate. Data Management Maintain accurate customer records by updating information in the CRM system. Process orders More ❯

as our NHS customers. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities: To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

An excellent opportunity has arisen for an Inbound Customer Support/Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area … of Leeds, West Yorkshire. About the role The primary purpose of the Inbound Customer Support/Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve: Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the … or directing them to the training materials within the software Undertaking real-time account administration via an automated dialler system and bespoke database Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current procedures Resolving issues raised by customers promptly Identify third-party issues e.g. integration issues with the software Handle inbound calls More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry. £28,000 - £34,000 North Leeds/Hybrid Client Details This opportunity is with a medium-sized organisation within the retail industry … known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department. Description Provide technical support to customers via phone, email, and other communication channels. Troubleshoot and resolve product-related issues efficiently and effectively. Maintain detailed records … of customer interactions and solutions provided. Collaborate with internal teams to escalate and resolve complex technical problems. Offer guidance to customers on product usage and features. Contribute to the creation of support documentation and FAQs. Participate in training sessions to stay updated on new products and technologies. Ensure customer satisfaction by delivering timely and professional support. Profile A More ❯

Field Service Engineer, Imaging Systems ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of imaging systems *** Basic Salary £45,000 to £50,000 Company Car On Call Allowance Overtime Full Product Training Pension Healthcare Phone, Laptop Holidays The Role – Field Service Engineer, Imaging … Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated imaging systems. Your Background – Field Service Engineer, Imaging Systems To succeed in this exciting role you will have the following skills or epxerience: A competent background … in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from engineers with a broad range of backgrounds, including: - imaging/printing/pre-press - semi-conductor - manufacturing - maintenance/PLC - electronics/electro-mechanical - laboratory, medical, pharmaceutical, - ex forces engineers (medical and dental, weapons systems, radar, REME electronics) A qualification More ❯

Customer Success Manager page is loaded Customer Success Managerlocations: Leeds, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk … decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Customer Success Manager to join our growing Accounts Development team. Be part of something big . If you are a talented, ambitious, hands on team player with a passion for … sales and customer service then keep reading!The Growth Engine is a high energy direct sales function within TU which brings exciting opportunities for the right individuals to really make their mark. This department is a busy hub of activity which provides fantastic opportunities for its team members and best in class service for our clients. We More ❯

Posted 4 Days Agotime left to apply: End Date: September 26, 2025 (13 days left to apply)job requisition id: JR0267 Externally, this role could also be known as: Customer Services Manager, Contact Centre Manager, Digital Contact Centre Manager Key Accountabilities Lead and motivate your team on a day-to-day basis to do the right thing for customers … team members who will be supporting customers through telephony, as well as at times via Digital Messaging and Social Media. Remote management experience is desirable Accountable for delivering against Service Levels and other Key Performance Indicators including but not exclusive to: o Voice of the Customer targets & CSAT measures o Service SLAs (% calls answered, abandonment rate, response … help your team to translate technology terms into everyday language and provide support to our less Digitally savvy customers Be passionate about continuous improvement, identifying opportunities to improve the customer experience and playing an active role in our Customer Issue Resolution Programme. (CIRP/EIRP) Identify opportunities to improve customer engagement through the deployment of relevant support More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely … and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for More ❯

Manage the timely resolution of open calls and call actions across all internal customers Proactively manage problem calls through to completion in a timely basis Ensure agreed IT resolution Service Levels are met Windows 10, Office 365, Active Directory, Azure platforms, Microsoft packages Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and More ❯

We are recruiting for a 1st Line Service Desk Analyst for an organisation in the Morley area of Leeds. This is a permanent position but is paid through our agency for the first 3 months whilst you are in probation. Ideally we are looking for a candidate with some experience working on an IT Service Desk dealing with … some basic troubleshooting requests around PC's and Laptops. This is a role that involves dealing with colleagues on a day-to-day basis, therefore, outstanding customer service and communication skills are basic requirements. If you are keen on an career in IT and have some exposure and understand of 1st Line issues please apply for immediate consideration. More ❯

troubleshooting skills. * Knowledge of hardware components and peripherals. * Previous experience within an IT Helpdesk capacity * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Excellent communication and customer service skills. * Ability to work independently and collaboratively in a team environment. Key Responsibilities - * Provide technical support to end-users, troubleshooting hardware and software issues promptly and effectively. … configure, and maintain computer systems, networks, printers, and other IT equipment. * Assist with the setup and configuration of software applications and operating systems. * Respond to help desk tickets and service requests in a timely manner, ensuring excellent customer service. * Perform routine maintenance tasks, such as system updates, backups, and antivirus scans. * Document support activities, including resolutions and troubleshooting More ❯

and mechanical skills? JPD UK Services Ltd are a leading nationwide supplier and servicer of automated gates, doors and entry systems. Were looking for field-based professionals to install, service, and maintain automated gates, barriers, bollards, turnstiles, roller shutter and powered doors at residential, commercial, and industrial sites across the UK. Responsible for installing, configuring, and commissioning automated systems … and safety devices and skilled and experienced in ensuring compliance with associated technical and health and safety regulations. You will be a confident provider of technical support and excellent customer service. We're looking for: Proven experience as an Automation Engineer/Field Service Engineer Strong electrical, mechanical and hydraulic knowledge Familiarity with automation safety systems, control systems … and ancillaries Problem-solving skills and a proactive approach Full UK driving licence (essential) DHF or ADSA Certified Training CSCS/IPAF (desirable) What you'll do: Install, service and maintain automated gate and access systems Diagnose and repair mechanical, electrical and control issues Ensure compliance with safety standards and regulations Deliver excellent customer service on-site More ❯

to users to investigate and fix software issues Deliver first line telephone, email and remote support across a range of software modules Helping to create professional documentation for our customer portal to help minimise helpdesk calls Complying with security, password, and data GDPR policies Continually update and develop knowledge and skills in line with market changes Desirable skills Good … attention to detail Excellent problem solving and investigative skills Excellent communication skills, both verbally and written with good customer service skills Ability to work independently or effectively as part of a team Personal qualities Motivated and ambitious Organised Willingness to learn Calm under pressure Good timekeeping Entry requirements The entry requirements for this Azure Cloud Support Specialist programme More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

a brilliant new role with a reputable Microsoft Partner. The role will involve the successful candidate playing a key part in the day to day support of a growing customer base; collaborating in a small team with great professional development prospects. If you have experience supporting D365 Business Central from either end user or partner perspective, and looking to … this could be the role for you. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll out of new enhancements - monitoring UAT, providing adhoc user training Troubleshooting issues with 3rd party apps … your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and More ❯

Sales Application Engineer with a strong background in CNC metal cutting to join a growing team. This is a fantastic opportunity for someone who enjoys combining technical expertise with customer interaction, supporting established accounts while also driving new business development across the north of England. The Role As a Sales Application Engineer, you will: Manage and grow existing customer … technical information for customers. Work closely with technical teams to deliver tailored solutions and demonstrate process improvements. Communicate regularly with internal teams and the National Sales Manager to ensure customer needs are met. What We're Looking For A good understanding of mechanical manufacturing processes . 2-3 years' experience working with CNC equipment or cutting tools. Strong communication … and customer service skills. A team-oriented attitude with the ability to work independently. Based in Northern England with a full UK driving licence. What's on Offer Competitive salary package. Opportunity to work with both local and global teams. Professional development and training opportunities. A supportive environment where your expertise will make a real impact. This is More ❯

Field Service Engineers ATM/Breakfix We are excited to offer an opportunity for skilled engineers to join us on a flexible pay-per-hour basis, supporting ATM First Line Maintenance (FLM) activity. The role is inside the IR35 What we’re looking for Passing a Pre Employment Screening Level 4 is essential Previous ATM experience is desirable but … your own vehicle and a full UK driving licence. Own an Android smartphone Supply your own hand tools Skills and Experience Required Strong background in electromechanical or IT field service engineering. Ability to work with networked devices, routers, and cabling. Competence in the installation, deinstallation, and commissioning of ATMs or similar equipment. Excellent diagnostic and fault-finding skills, with … the ability to resolve issues quickly under pressure. Knowledge of basic PC hardware, software loading, and configuration. Comfortable using hand tools, testing equipment, and diagnostic software. Strong customer service and communication skills, representing the company professionally on-site. Ability to work independently, managing time and priorities effectively. Willingness to travel locally within your allocated region. Desirable Skills Prior More ❯

staff and students, ensuring IT systems run smoothly and efficiently. Key Requirements: Proven industry experience in IT support. Strong troubleshooting skills with hardware, software, and networks. Excellent communication and customer service skills. Must hold an Enhanced DBS (required for working in schools). Responsibilities: Act as the first point of contact for IT queries. Resolve common IT issues More ❯

buying relationships with store owners and managers What you ll need About 3-4 years experience years in business development/sales/account management/brand ambassador/customer service work A full UK driving licence and access to your own vehicle (which you ll be reimbursed monthly for using on our behalf) Prior experience in a More ❯

leading installation, and commissioning activities, and overseeing both our clients engineering team and subcontractors. Your expertise will ensure the seamless deployment of advanced security systems, consistently delivering high-quality service that exceeds client expectations. Please note, this role covers the North West Region of England and surrounding areas you must be happy to travel. What you will do: Execute … project reports as directed by the Project Manager, keeping stakeholders informed of progress. Complete all required paperwork with accuracy and efficiency, ensuring timely submission and compliance. Always provide exceptional customer service, going beyond to exceed expectations. What we are looking for: At least 4 years of experience in the fire and security industry, with a strong understanding of More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

administration responsibilities. The successful candidate will ensure online platforms run smoothly, product data is accurate, and sales teams have the administrative support and insights they need to deliver excellent service to customers. You must have a strong admin background, good IT/Excel skills and ideally an E-Commerce background. More ❯

Title: Fire and Security Engineer (Install or Service available) Location of Works: Leeds The Company: Medium to large sized business based in the North East specialising within the Fire and Security Industry, providing solutions to commercial, public and the residential market. Due to expansion, they are now seeking additional Fire and Security Engineers. As a Fire and Security Engineer … your package could look like: £35,000 - £40,000 basic Door to Door travel 20 days holiday + Bank Holidays (rising to 25 days with length of service) Company pension scheme 1 in 7 call out rota Family & Team Events As a Fire and Security Engineer your main responsibilities will be: 3 years plus experience, installing or servicing Fire … finding and maintenance on Fire and Security Systems Working to high British Standards Completing all necessary documentation on time and in accordance with guidelines Delivering a high level of Customer service As a Fire and Security Engineer your knowledge and experience will be: 3 years plus experience, installing or servicing Fire and Security Systems. Working within all sectors More ❯

do frequent travel across your region. The Role: Carry out installations, configurations, and commissioning of temporary connectivity equipment on construction sites Represent the company brand professionally and provide outstanding customer service on-site Manage equipment, stock, and job administration using internal systems Work safely at height, with hand tools and ladders, adhering to health and safety standards The More ❯