1 to 25 of 27 Customer Service Jobs in Leeds

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

Help Desk Manager Leeds £40,000-£45,000+Benefits My client is a Managed Service Provider. They provide IT support services and consultancy to clients across the North of England . The Role: The Help Desk Manager is responsible for managing the activities and responsibilities of the service desk … team. As a part of this management, the Help Desk Manager is also responsible for providing assistance to the team and ensuring service and support is provided to customers at agreed levels. Essential Duties and Responsibilities: Manage the service desk team's daily activities Function as the customer ...

Position: Salesforce Technical Architect - Service Cloud & Agentforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 12 Months Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation … largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership. Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme . This senior, hands‐on role ...

Service Desk Manager - MSP £50,000 - £60,000 | Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership of a busy Service Desk … operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. This is a hands-on leadership role requiring someone who can bring structure, accountability and high standards to a fast-paced MSP environment. The Role Lead, manage and develop a team ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused and infrastructure-focused issues. Ensure incidents ...

expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role. The role Overview As IT Service Desk Manager, you will be responsible for the leadership, performance and continuous improvement of the first/second line Service Desk team, ensuring colleagues … problem solving and prioritising work based on business impact and urgency. This role combines hands–on team leadership with operational delivery, ensuring the Service Desk consistently meets agreed KPIs and SLAs. You will be responsible for developing a motivated, skilled and customer-focused team, embedding best–practice ticket ...

staff and students across the school and wider Trust environment, and help build, image and deploy Windows devices across our sites. Role Key Responsibilities: Service Desk & User Support Act as the first point of contact for IT support requests via phone, email, walk-up queries and the Trust … service desk platform Log, categorise, prioritise and maintain incidents and service requests accurately within the IT service desk system Provide first-line troubleshooting for common hardware, software, printing, Microsoft 365, Windows, Chromebook and network connectivity issues Support user account and access requests, including password resets, account unlocks ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open … across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership of customer issues from initial contact through to resolution, ensuring communication stays clear throughout. Work closely with the Product team when more complex technical problems need ...

their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether … providing technical expertise, service management or operational support, you'll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What will you be doing: Onsite Support Analyst Delivering and collecting IT devices across multiple onsite locations Preparing devices for deployment, including completing builds ...

Title: Engineer Department: Implementations We’re looking for a hands-on, customer-focused Engineer to join our growing Implementations team. If you enjoy travelling, solving technical challenges, working directly with customers and being part of a fast-moving tech company, this could be the perfect role for you. … site, no two days are ever the same. You’ll be part of a supportive, energetic team that takes pride in delivering exceptional customer experiences from installation through to go-live. This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and customer ...

completion of six-month probation, plus bonus and incentives Contract: Full-time, permanent Hours: Monday to Friday, 8:30am-5:00pm, with flexibility around service schedules Benefits: Company car with personal use, fuel card, manufacturer training and additional Christmas leave The Opportunity Are you an experienced photocopier engineer looking … growing business where your technical expertise is valued? We're working with an established managed print and document solutions provider looking to expand its service team following continued business growth. You'll join an experienced, supportive team, with the independence to manage your service calls and build relationships ...

office per month Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference … financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms ...

configure solutions following the Asda Security policies. Manage your day-to-day workload to ensure tasks are completed within set timescales. Core Skillsets Good customer service skills. Good communication skills. Ability to deliver to tight deadlines. Ability to work well under pressure. Capable of managing own workload with ...

Focus on SAP seeks a Salesforce Service Cloud & Agentforce Technical Architect to lead the target-state architecture for a major enterprise customer service transformation. You will own end-to-end architecture across Service Cloud, Agentforce, integrations, security and deployments, ensuring scalable and compliant solutions. The role ...

Provide Administration Support to QA Manager, to help Managers & Staff Deliver Business Success in line with Best Practice. To provide a Full Scanning & Photocopying Service as part of the Quality Systems Team. Key Responsibilities of the Quality Assurance Assistant role will involve: Quality Assurance: Completing QA Pass Sheets/… through Manufacture (ie Scratch Malachite, Sellotape, Print Quality etc) Overseeing Colour Standards including Creating New Standards, Removing Old Standards from System, Sending Standards to Customer for Approval, Allocating Standards. Attending Quality Meetings. Assisting with Research & Development Product Testing if required/Assisting with Trials. Handle Customer & Internal Complaints ...

analysis, policy and decision making by the Bank’s Committees, UK government departments and international organisation. The Data Collection Hub is the central support service for the Bank’s new data collections, and is part of the Data & Analytics Transformation Directorate. It is the front door for business areas … producing business data requirements that have supported or enabled decision‐making. Excellent collaboration skills with the ability to build personal relationships, together with strong customer management skills, given the need to work closely with internal teams across the Bank (particularly other DAT teams and Technology). Ability to communicate ...

office and regular travel to Birmingham Responsibilities include leading data science projects and driving continuous improvement Focus on data science ethics, safety, delivery, customer service, and sustainability Strong data science knowledge and ability to develop innovative data products required About the Role This is an exciting opportunity … work with colleagues, partners, and stakeholders to uncover opportunities where data science can solve complex problems, with a focus on Safety, Delivery, Customer, ethics and sustainability. This is a hybrid role, requiring two days per week in the office, based at any National Highways office location however, regular travel ...

join their thriving team. As an experienced 1st line support, the successful candidate will have excellent technical ability as well as having strong customer service experience. This fully office-based role requires a strong, technically minded individual who can hit the ground running within this dynamic team. … duties will include; Answering incoming customer calls and live chats Responding to and managing support tickets Owning assigned tickets Keeping customers updated on progress of tickets raised Accurately logging all queries Providing remote support Supporting customers through solutions This fully office-based role will offer support, training ...

squad, you will be responsible for understanding business processes, gathering requirements, designing functional solutions and supporting the implementation of Dynamics 365 capabilities across key customer and operational journeys. The role requires strong stakeholder engagement skills, deep knowledge of Dynamics 365 functionality and the ability to translate business challenges into … refinement alongside Product Owners We'd love you to have Experience implementing and configuring Microsoft Dynamics 365 solutions Strong understanding of Dynamics 365 Sales, Customer Service or related modules Knowledge of Dataverse and Power Platform functionality We also acknowledgethattheconfidencegap and imposter syndrome are a real thing andcanget ...

technologies, collaboration tools and peripherals, including VIP support where required. Maintain and enhance the performance, availability and reliability of end user computing services, ensuring service levels are achieved. Support and optimise Microsoft Teams Rooms, event space technology and remote working solutions to provide a seamless colleague experience. Drive device … aligned to business requirements. We're looking for these essential skills Strong ability to diagnose and resolve technical issues while delivering an excellent customer experience across a range of stakeholders. Experience supporting Microsoft 365 environments, operating systems and modern endpoint management platforms including Microsoft Entra, Intune and Jamf. Knowledge ...

benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Leeds Valley (LS10) - Hybrid Working (2 days in the office a week) Work … Solution Architect – Integration& AI to join the Technology team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Leeds Valley Park - Hybrid Working (1-2 days in the office a week … Project Manager to join the Project Management team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

objectives, ensuring the right people and systems have the right access to the right resources at the right time. The role also leads on service performance, supplier management, incident resolution, and the successful transition of systems into IAM governance frameworks, strengthening the organisation's security posture and contributing … that access is compliant and meets business expectations. Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture Manage the delivery and transition of systems into Identity Assurance Governance and Privileged ...

benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Leeds Valley Park – Hybrid Working (1-2 days in the office a week … Senior Consultant – Security to join the SAP team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...