19 of 19 Customer Service Jobs in Leeds

enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working … . We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : Effective communication Customer-centric mindset Empathy and support Resilience ...

Role: Customer Success Manager Salary: £45,000 -£50,000 Location: Midlands/Yorkshsire Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over … nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint-hearted … driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries, as it’s such a multifaceted role where no day is the same! You will start to build ...

only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home - you will travel to customer sites across the Leeds and surrounding areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues … problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required To deal with general support To be involved with pre-sales technicalities ...

implement practical AI solutions using LLMs such as OpenAI, Claude/Anthropic and other emerging technologies. - Identify opportunities to automate manual processes across sales, customer service, operations, finance and reporting. - Build connected workflows between SaaS platforms using APIs and automation tooling. - Improve business intelligence, reporting and data accessibility … leadership level. - A builder mentality - someone who enjoys experimenting, shipping solutions and delivering outcomes. - Exposure to platforms such as Magento, Shopify, GA4, CRM, ERP, customer service platforms or marketplace technology would be advantageous. Why join? This is a rare opportunity to join an organisation where ...

ensure smooth operations across multiple sales channels, manage a network of freelance creatives, and play a key role in maintaining account health, customer satisfaction and operational excellence. This is a hands-on role ideal for someone who enjoys problem solving, thrives in a fast-paced e-commerce environment … banners and promotional content. Manage product bundles and order-related issues. Oversee Amazon Multi-Channel Fulfilment (MCF) integrations and investigate failed or delayed orders. Customer Service Respond to customer enquiries across all channels within agreed service levels. Ensure GDPR compliance at all times. Freelancer & Project Management ...

tasks * Ensure all system monitoring alerts are processed in a timely manner * Ensure all Incidents and changes are dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident … work under pressure whilst demonstrating a positive approach to work * Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Developer Services Trainer to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...

deliver outstanding first-class support Being the go-to escalation point for complex technical issues Setting the standard for response times, ticket quality, and customer satisfaction Coaching and developing your team through regular 1-to-1s and performance reviews Keeping a close eye on SLAs and KPIs - and knowing … stays calm under pressure and leads by example Strong communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft ...

career in technology, supported by a structured training programme and a collaborative team environment. What you will be doing Providing 2nd line support for customer incidents using Jira Investigating and resolving technical issues using logs, SQL, and diagnostic tools Working closely with Product, Development, and third-party partners Replicating … What we are looking for We are looking for someone who is curious, collaborative, and motivated to learn. You will bring: Strong communication and customer service skills A basic understanding of IT systems or software An interest in SQL or programming A proactive mindset and willingness to take ...

role. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than … creators for each individual legal use case. About the Role As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. Responsibilities Responsible for managing ...

roofing and insulation sector. This is an excellent opportunity for a proactive sales professional with experience in specification or technical sales to build strong customer relationships, develop new business opportunities and drive sustainable sales growth across an established territory. Working autonomously while collaborating closely with internal teams … Tier 3 contractors and customers. Manage and maintain a healthy project pipeline in collaboration with the Sales Support team. Accurately update and manage customer information using the CRM system. Produce regular activity and market feedback reports. Attend sales meetings and contribute to business development initiatives. Represent our client professionally ...

installation, maintenance, and repair of CCTV and security systems. Learn how to configure, test, and troubleshoot security equipment and software. Support experienced engineers on customer sites. Follow health and safety procedures at all times. Deliver excellent customer service during installations, maintenance visits, and call-outs. Ensure work ...

Service Delivery Manager Leeds £50k + Benefits Introduction A fantastic opportunity has arisen for an experienced Service Delivery Manager to join a well-established and growing technical services business based in Leeds . Offering a salary of £50,000 plus an excellent benefits package , this is a predominantly … industry experience, delivers integrated print, fulfilment and mailing solutions to an impressive client base, and has built a strong reputation for quality, innovation and customer service. This is an excellent opportunity to play a key role in driving operational excellence and technical service delivery. Duties & Responsibilities Lead ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Configuration Analyst to join the Leakage Assurance team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex, and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Ecological Data Officer to join the Environment Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Leeds Valley Park/hybrid working 1 day a week in the office … Owner to join the PMO Team in Asset Delivery at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...

Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best … government leaders to help improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service ...