1 to 25 of 34 Customer Service Jobs in Leeds

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

Network Customer Service Coordinator D Co E Job Description Project: Telecom Infrastructure Project Reports to: Team Lead/Manager Roles Involved: Task/Order Progression, Customer Communication, Call Handling, Task Allocation & Management, Jeopardy Management= Role & Responsibilities: The key objective of the DCoE is to provide support to Field Engineers. Provide on-the-job support to enable tasks … to be completed as effectively as possible. Aim to stop repeat fault reports to improve the customer experience. Handle reactive engineering calls and proactive provision and repair fallouts. Make real-time decisions based on diagnostics and suggest available/alternate options to field engineers after reviewing live system reports. Read, analyze, and understand design & planning specifications to coordinate successful … company while maintaining all required call etiquettes when dealing with customers. Liaise with other regional teams to understand timelines and ensure contractual dates are met and all required Key Customer Interactions (KCIs) reach customers on time. Provide support five days a week, Monday to Saturday. Work shifts between 8 AM and 5:30 PM on weekdays. The scope of More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

forefront of technology innovation and we invite you along on this journey Job Description Answering Inbound Calls From Customers And Dealing With General Enquiries Providing A Friendly And Helpful Service, Displaying A Passion For Customer Service Accurately Updating And Maintaining An In - House System, Processing Mid-Term Adjustments And Cancellations On Existing Policies Collecting Payments For Amendments … Or Missed Direct Debit Payments Solving Customer Queries Throughout The Life Of Their Policy And General Administration Document Processing, Letter Writing, Dealing With The Setting Up/Cancellation Of Direct Debits Qualifications Good customer service and communication skills Good organisation skills and ability to multitask with good attention to detail Good knowledge of Microsoft Office Products An More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating More ❯

on delivering responsive, high-quality support across Microsoft 365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset. Position Summary: We are looking for a passionate and eager-to-learn Junior IT Engineer to join our team in an apprenticeship or entry-level capacity. You … family with IT issues, tinkered with networks, or explored IT projects in your own time. You will work alongside senior engineers to gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft 365 administration, on-premises and hybrid Active … first-line IT support, escalating issues as needed to senior team members. Assist with telephony systems and broadband installations for clients. Accurately document solutions, configurations, and procedures. Deliver excellent customer service to a wide range of clients, from sole traders to larger organisations. Take part in ongoing training and learning to develop your IT skills. Training Firebrand’s More ❯

possible, don’t miss out on this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint hearted, it’s exciting, fast … be passionate, ambitious, money motivated and driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries as it’s such a multifaceted role where no day is the same! You will start to build your own mini business … positively to feedback and training. Strong desire to provide a positive candidate experience. Punctual, dependable, and committed to delivering results. Internship or part-time experience in an office, sales, customer service, marketing of events planning (Desirable but not essential) Understanding of the recruitment process or interest in the recruitment industry What do you get in return? Competitive basic More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

Enterprise Security Service Engineer Leeds/West Yorkshire Salary: Up to £42,000 + Company Car + Full Benefits Package Location: Leeds/West Yorkshire (Field-Based) Are you a skilled and driven Security Service Engineer looking to take the next step in your career with a leading enterprise solutions provider? We are seeking a highly capable and … experienced Enterprise Security Service Engineer to join our growing team, delivering exceptional service across key commercial and enterprise client sites throughout Leeds and West Yorkshire. The Role: As an Enterprise Security Service Engineer, you will be responsible for the service, maintenance, and fault diagnosis of high-end electronic security systems across a portfolio of blue-chip … and enterprise-level clients. This role offers a dynamic environment with exposure to a wide range of cutting-edge security technologies. Key Responsibilities: Service, repair, and maintain enterprise-level CCTV, Access Control, and Intruder Alarm systems Respond to reactive maintenance issues across client sites Carry out system diagnostics and fault finding Ensure all work is completed to industry standards More ❯

that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/method statements … completion. Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing … record leading dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness More ❯

Customer Support and Order Fulfilment Coordinator Key Benefits: £26,500 per annum Leeds City Centre Office Based Role Company Pension Scheme, Healthcare Plan, Perkbox Membership, Reduced City Centre Parking Access to learning and development platform Candidates must be UK resident with full UK working rights residing within commutable distance to Leeds. Please note we cannot offer visa sponsorship for … overseas candidates. Key Responsibilities: Stockroom management - Picking, packing, and shipping stock. Ensuring stock is accurately recorded and moved. Managing all customer communication over telephone and email, utilising internal systems to accurately record information and ensure customers are kept informed of any order updates. Ensuring all customer orders and information are inputted into CRM accurately. Accurately managing the order … process including booking orders, picking, and shipping stock. Upholding and promoting the brand by requesting, reviewing, and responding to customer feedback. Purchasing stock items as required to maintain inventory levels. Key Skills: 1+ years' experience in a stock handling role. 1+ years' experience in a B2B customer service role. Excellent verbal and written communication skills to interact More ❯

and every global continent. The Role You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN Manual Handling training Experience working More ❯

team, working closely with colleagues across Software Development, SaaS Delivery (Google Workspace), and Engineering Delivery (GCP) to ensure the seamless development and deployment of innovative solutions for their diverse customer base. This role demands a proactive approach, strong interpersonal skills, and a commitment to excellence in every project. Key Responsibilities: Project Leadership & Accountability: Take ownership for flawless project delivery … Project Management: Demonstrated experience in the IT sector, delivering projects to a high standard, with solid expertise in project scope definition and execution. Exceptional People & Communication Skills: Thrives in customer-facing environments, building strong rapport, utilising empathy, and communicating articulately and transparently across all levels. An outgoing, confident, and engaging style is key. Highly Organised & Adaptable: Superior organisational skills … through on commitments, and adept at managing multiple projects concurrently without compromising quality. Consultancy Mindset: Prior experience in a consultancy role, understanding client engagement, with a deep commitment to customer service and exceeding expectations. Desirable Skills & Experience: Consultancy Background: Prior experience working in a consultancy role, demonstrating an understanding of client engagement models and solution delivery within a More ❯

role with autonomy, variety, and significant earning potential. Role Summary You will be responsible for the full sales cycle from lead generation and prospecting, through to onboarding and early customer support. Youll be the main point of contact for new customers during their first 12 months, ensuring a smooth and positive experience before handing over to our Account Management … development with relationship management and is ideal for someone who thrives in a fast-moving, entrepreneurial environment. Key Responsibilities Identify, engage and convert new sales opportunities Manage the full customer journey from initial contact to first-year support Build long-term relationships and deliver outstanding customer service Attend trade shows, exhibitions and occasional site visits (some weekend More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

and every global continent. The Role... You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customers intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents inc' stake … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … environment (100+ lenders) Proven track record in both purchase and remortgage cases Currently working as a Mortgage Advisor Tech-savvy and adaptable to a fast-paced, digital environment Excellent customer service and communication skills Tenacious, resilient, and driven to achieve targets Good understanding of software and technology Responsibilities & Duties: Convert pre-booked, qualified appointments into successful mortgage submissions. More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Title: Fire and Security Engineer (Install or Service available) Location of Works: Leeds The Company: Medium to large sized business based in the North East specialising within the Fire and Security Industry, providing solutions to commercial, public and the residential market. Due to expansion, they are now seeking additional Fire and Security Engineers. As a Fire and Security Engineer … your package could look like: £35,000 - £40,000 basic Door to Door travel 20 days holiday + Bank Holidays (rising to 25 days with length of service) Company pension scheme 1 in 7 call out rota Family & Team Events As a Fire and Security Engineer your main responsibilities will be: 3 years plus experience, installing or servicing Fire … finding and maintenance on Fire and Security Systems Working to high British Standards Completing all necessary documentation on time and in accordance with guidelines Delivering a high level of Customer service As a Fire and Security Engineer your knowledge and experience will be: 3 years plus experience, installing or servicing Fire and Security Systems. Working within all sectors More ❯

be in the office full-time if that suits you better. Its a great place to learn, get support from your team, and build confidence in a hands-on, customer-facing role. What Will You Be Doing? Running payrolls from start to finish for a group of clients Speaking to customers to gather payroll information and confirm key details … organised, meeting deadlines, and keeping accurate records Learning the ins and outs of payroll, tax rules, and reporting (with support) Supporting your team and growing your confidence in a customer-facing role What Are We Looking For? This role is open to early-career starters , career changers , and those with experience in education looking to move into a newrole. … and keen to develop Familiar with basic Word and Excel (you dont need to be an expert!) Whether youre just starting out, returning to work, or switching careers from customer service, admin, teaching support or finance -well give you the tools, training, and encouragement to succeed. What Can IRIS Offer You? Full training and clear progression pathways A More ❯

a global delivery solution provider who offer a seamless cross-border trade to their Multi-National clients . Their e-commerce solutions are backed by their innovative tech, excellent customer service and extensive logistics expertise. Due to expansion they are now looking for a new Business Development Manager who will be responsible for the successful acquisition of high … with customers senior management to identify opportunities to generate professional and comprehensive proposals. - Manage all proposals by defining all stakeholder requirements. Appropriately engage all support departments to ensure the customer's needs can be delivered and exceeded. - Negotiate, manage and implement agreed commercial agreements ensuring additional business is gained to achieve targets. - Become a trusted advisor with excellent knowledge More ❯