26 to 50 of 97 Customer Service Jobs in Leeds

under the remit of the Digital Systems Manager and the Digital Systems Support Team. Opportunities: Join a dynamic team and help provide a critical service at LTHT. Work within a professional, dedicated, and passionate team who are dedicated to improving IT services for users at LTHT. Work collaboratively with … our Leeds Way Values in high esteem and respect all colleagues. Within the trust we are always looking to improve and give the best service possible, and we are looking for individuals with the same drive to join us. DIT look after the Trusts information technology, responsible for delivering … workflows and full person specification. Person Specification Skills & behaviours Essential Ability to work collaboratively with a wide range of stakeholders to assess and analyse service requirements; identifying, expertly analysing and prioritising areas of system development Excellent communicator (both verbal and written), able to use appropriate language and terminology to More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

Customer Support Consultant Location: Leeds Salary: £25,000 Department: Customer Services Job Type: Full time Contract Type : Permanent About us InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, weve revolutionised the way … automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success. Customer Support Consultants are responsible for supporting our client base with managing their online searches. The role involves building strong relationships both with suppliers as … well as clients in the UK. The aim of the role is to provide exceptional customer service and bring it to a top level, where clients feel personally attached to their support team. The role is reporting to the Customer Support Manager and is based in Leeds. More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

work on As our Functional Consultant CE, you... are responsible for implementing CE solutions that support a life cycle within domains as sales, marketing, customer service and field service so that it can run efficiently and effectively facilitating requirements gathering workshops and think along with the customer work shoulder-to-shoulder with project team and customer translating business functional, non-functional requirements into a solution. configure and expand the core functionality using Power Platform components verify the solution to guarantee quality of the solution document the solution contribute to key user training extend your knowledge … the Utility market, and transfer knowledge to other colleagues contribute on growing our CE capabilities and UMAX product offering Our ideal candidate ... is customer-oriented and this way of working is important to you is eager to learn Utilities sector specific business processes has at least 2 years More ❯

Engineer Location: Leeds 1x/week Type: Permanent Salary: Up-to £30,000 (DOE) Start Date: ASAP We’re looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join a growing IT support team. This role is ideal for someone who enjoys solving problems … working with a variety of technologies, and delivering excellent service to users across the organisation. You’ll be responsible for handling day-to-day support tickets, troubleshooting hardware and software issues, and escalating complex problems when needed. It’s a great opportunity to build on your existing experience and … Exchange, and basic network troubleshooting (e.g., DNS, DHCP, IP). Understanding of ITIL processes and working within an SLA-driven environment. Excellent communication and customer service skills. Ability to manage workload and prioritise tickets effectively. Desirable (Not Essential): Exposure to Azure AD or Intune. Experience with remote support More ❯

and end-users to install, maintain, collect, and visualise data on energy management and tenant billing systems. Our team is dedicated to delivering exceptional service and technology-agnostic solutions tailored to meet our customers specific needs. We provide EMS software to help optimise energy consumption and improve efficiency. Our … as a trusted partner in the industry. Responsibilities This is a full-time role for a Metering Installation Technician working across the UK at customer sites. You will be responsible for installing, troubleshooting, and maintaining metering systems. Day-to-day tasks include meter installations (electricity sub-meters), communication equipment … cabling, diagnosing issues, and ensuring customer satisfaction through effective communication and customer service. The technician will work closely with both clients and team members to ensure high-quality service delivery. Qualifications BS 7671:2018 qualified electrician Full UK Driving Licence Electrotechnical Certification Scheme (ECS) ID and competence More ❯

Exciting Opportunity for a Managed Print Field Service Engineer ! (Location London/Kent) Are you an experienced engineer with a passion for customer service and a knack for troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA - a leader … in Workplace Technology Services, where your expertise will make a real impact! We are seeking a talented Field Service Engineer for the London/Kent region to join our team. About Us FUTERA is a dynamic and agile workplace technology services company. We deliver comprehensive hardware, software & managed services … Work with the latest innovations in Managed Print and I.T. Services. Employee Owned – As one of only a handful of Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we believe in sharing success with those who create it. Empowered Culture : A supportive, agile, and collaborative environment where More ❯

technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on … on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global More ❯

Drive sales of our used hardware products to new and existing clients Manage existing customers, selling hardware and attached services Identify and develop new customer sales opportunities Develop and maintain strong relationships with channel partners Identify and pursue new business opportunities Provide excellent customer service and support … right price to maximise your profit margin Maintain administrative tasks by accurate system usage Be the main contact for all sales within your designated customer base Interpret and understand customer needs and align those needs to the specific products offered Attend customer meetings where required Maintain Sales More ❯

Leeds, On-site (UK-based) Salary: £26,000 - £32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider of IT and communications services. This is a full-time, on-site role … offering excellent progression prospects and a range of employee benefits. This position would suit someone who enjoys problem-solving, delivering excellent customer service, and working as part of a close-knit technical support team. The environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged … develop their skills. Key Responsibilities: Provide second-line support via phone, email, and remote tools Take ownership of support tickets, ensuring timely resolution and customer satisfaction Troubleshoot hardware, software, and network issues Escalate complex issues when necessary and follow through to resolution Collaborate with 1st Line Technicians and assist More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

and the ability to work with cross-functional and diverse teams Ability to operate independently and under pressure, particularly in rapidly evolving situations Strong customer service mindset and a commitment to building trustworthy relationships internally and externally Other Requirements: Clean criminal background check Right to work in the More ❯

team. Key Responsibilities: Monitor, log, and manage incoming queries through Salesforce and Certinia platforms. Categorise and prioritise queries based on urgency, business impact, and service level agreements (SLAs). Liaise with internal departments and offshore teams (particularly in India) to gather information and resolve issues. Ensure timely follow-up … Bachelor’s degree or equivalent experience in Business Administration, Information Systems, or a related field. 1-3 years of experience in a query management, customer service, or operations support role. Hands-on experience with Salesforce and Certinia (formerly FinancialForce) is essential . Strong communication skills. Excellent organisational and More ❯

improvement projects in the Pre-Delivery Inspections of new vehicles Where applicable, you may also experience business functions outside of Engineering, such as Finance, Customer Service and Sales in order to gain a full understanding of our business. Regular time for self-reflection and review, and one-to … to new things/adaptable Proactive and able to use your initiative Able to prioritise your time to achieve results Focus on the End Customer: Inquisitive to learn and understand Can deal with ambiguity - able to make insights from different information and work on different projects Understand and consider … the impact on the end customer Set High Standards of Performance: Organised and structured in your approach Hard working/conscientious Take ownership of your work More ❯

patients and the public can safely access their health and care information through NHS Login. About NHS Login NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This … service allows individuals to prove their identity without needing to visit a GP, offering convenience and security. About the Role As an Identity Verification Administrator, you will be responsible for processing ID verification checks for NHS Login applications, ensuring security, accuracy, and compliance with strict protocols. Working as part … of a dedicated team, your role will involve: Conducting ID verification checks against targeted service levels and key performance indicators (KPIs) for security, productivity, and quality. Becoming a subject matter expert in ID verification processes , assessing approximately 300 different types of global ID documents for authenticity. Comparing ID document More ❯

for data governance, ensuring data accuracy, completeness, and integrity across systems. Conduct comprehensive reviews of client systems to understand the structure and flow of customer interaction and life-cycle data. GIS Data Modeling & Transformation Design GIS data models aligned with the client’s business objectives, transforming existing data structures … data privacy regulations and practices. Exposure to analytics and reporting tools is considered a plus. General Qualifications Excellent communication skills, including executive presence in customer-facing roles. Strong interpersonal skills, with a focus on customer service and collaboration. Analytical mindset with exceptional attention to detail. Effective time More ❯

to delegate tasks and support executives to make sure all tasks are completed to deadlines Excellent written and verbal communication skills and a strong customer service ethos with the ability to build lasting relationships Demonstrate consistent and meticulous attention to detail A strong understanding of audience and targeting … advise clients on strategy in line with agreed KPI's and without guidance or support Demonstratable experience in identifying new development opportunities to improve service Strong knowledge of Excel Experience in search, display, video and shopping campaigns Be a master of different interfaces such as Google Ads, Microsoft etc … working scheme Financial support from Salary Finance and Bippit Company pension scheme and health care cash plan Private health care dependent on length of service Clear training and progression programme Free mortgage advice from experts Regular company events and awards Employee perks portal Plus many more, visit our careers More ❯

Pentest People is a rapidly growing security provider based in Leeds city centre, United Kingdom. We specialise in delivering Penetration Testing as a Service (PTaaS) to a diverse range of clients. Our team of expert security consultants holds industry-recognised qualifications and possesses extensive experience operating at the highest … level across various industries. We are looking for a Junior Project Manager to join our Service Delivery team. In this role, you will work closely with the project management team to ensure seamless and efficient project delivery from post-sale to completion. This position demands a proactive mindset and … tasks to support the project management team. Ensure timely delivery of projects by collaborating with all internal teams. Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Develop and enhance leadership skills. Foster and maintain strong relationships both internally and externally. Create and manage spreadsheets and project More ❯

Pentest People is a rapidly growing security provider based in Leeds city centre, United Kingdom. We specialise in delivering Penetration Testing as a Service (PTaaS) to a diverse range of clients. Our team of expert security consultants holds industry-recognised qualifications and possesses extensive experience operating at the highest … level across various industries. We are looking for a Junior Project Manager to join our Service Delivery team. In this role, you will work closely with the project management team to ensure seamless and efficient project delivery from post-sale to completion. This position demands a proactive mindset and … tasks to support the project management team. Ensure timely delivery of projects by collaborating with all internal teams. Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Develop and enhance leadership skills. Foster and maintain strong relationships both internally and externally. Create and manage spreadsheets and project More ❯

components and peripherals. * Previous experience within an IT Helpdesk capacity * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Excellent communication and customer service skills. * Ability to work independently and collaboratively in a team environment. Key Responsibilities - * Provide technical support to end-users, troubleshooting hardware and … networks, printers, and other IT equipment. * Assist with the setup and configuration of software applications and operating systems. * Respond to help desk tickets and service requests in a timely manner, ensuring excellent customer service. * Perform routine maintenance tasks, such as system updates, backups, and antivirus scans. * Document support More ❯

mission-critical systems run seamlessly where they matter most? A leading international provider of advanced security and detection technology is looking for a Field Service Engineer to join its UK team, primarily to cover the West Yorkshire and North West regions. As a Field Service Engineer, you'll … with industry-leading systems used across the aviation and security landscape. We’re looking for someone who combines technical expertise with great communication and customer service skills. You should be comfortable working both independently and as part of a small, dynamic team. Key requirements: Technical training (e.g., electronics … electrical engineering, or military background) Solid experience in a field service role, ideally within high-tech, security, or aviation industries Strong understanding of digital/analogue circuits — Linux experience is a bonus Confidence working with high-voltage systems and complex diagnostic equipment Ability to work under pressure, manage competing More ❯

skilled D365 CE Architect . This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions. As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive the … architecture of D365 Customer Engagement. Key Responsibilities Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability. Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions. Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel capabilities … case management, and customer service automation. Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment. Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs. Mentor and support internal teams on architectural methodologies, best More ❯

Collaborative and Dynamic Work Environment Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an … Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a More ❯