12 of 12 ITSM Jobs in Leeds

Incident Management, Incident Management, and Service Transition Strong technical background with the ability to communicate effectively to non‐technical stakeholders Hands‐on experience with ITSM/helpdesk tooling (e.g. ServiceNow) Why Join Us? We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion. You’ll join ...

best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM/helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including ...

including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Understands ITSM tools, And having goods hands on in Service Now Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building ...

e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding ...

into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions ...

IT services sector Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow) Understanding of European market dynamics and multi-territory pricing considerations Professional qualification in finance, accounting, or business management EEO Toshiba ...

Asset Management, Azure, Dynatrace, and general financial management. Strong understanding of software licensing, particularly Microsoft. Proven experience managing IT assets and working across IT service management, infrastructure, or operations (5+ years). Day-to-day vendor management experience, ideally with major IT suppliers such as Fujitsu. Demonstrated ability to drive ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with … user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training ...

find help Knowledge usage and ticket deflection Insights will support continuous improvement and future AI investment decisions. Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge). Strong process analysis and problem-solving skills. Interest or experience in using AI tools such … improvement opportunities. Strong stakeholder communication across technical and operational teams. Experience working in Agile or iterative delivery environments. Desirable Familiarity with ServiceNow or similar ITSM platforms. Experience supporting technology adoption or change initiatives. Understanding of modern support models combining human support, automation, and knowledge management. Apply now! Please be advised ...

capability of the ServiceNow platform, we design services that feel simple, intuitive and consumer grade - especially across the Service Catalogue, Employee Centre, and ITSM journeys. Your work will directly impact how tens of thousands of colleagues raise technology requests, access information, and receive support. What you'll do Design & deliver … smooth colleague experiences. Develop features, widgets, and tailored experiences within Employee Centre, helping colleagues find information quickly and navigate with ease. Enhance and maintain ITSM processes (Incident, Request, and to an extent Problem) to streamline how support teams work and respond. Configure platform elements such as flows, workspace components, data ...

teams, and making a real impact in a modern, hybrid-cloud environment. What we are looking for: Professional certifications in Technical Engineering, Cloud Platforms, ITSM or IT Architecture, or equivalent hands-on experience. Broad technical understanding across applications and infrastructure, including firewalls, load balancers, networking, and certificates. Strong knowledge … design, with a focus on Azure and modern cloud platforms. Solid grounding in IT engineering principles and best practices. 5+ years' experience in IT service management, infrastructure, or operations, with strong vendor management exposure (ideally Fujitsu). Proven infrastructure design and architecture experience at SME level; financial services experience ...