2 of 2 Problem Management Jobs in Leeds

Role Lead Consultant – Configuration Management Lead/Configuration Manager – Leeds/Warwick, UK. Role Overview The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This … role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes. Key Responsibilities Define and implement the Configuration Management strategy, policies, and processes . Establish and maintain the CMDB governance framework aligned with ITIL best practices. Ensure standardization ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...