Professional Services Manager
- Location
- Leeds, England, United Kingdom
success. Key Responsibilities Delivery Standards Developing and maintaining consistent methodologies and standards across Onboarding, Customer Success and Professional Services, with a focus on continuous process improvement Owning estimating and quotation processes for projects across all delivery types Maintaining effective escalation processes, including clear hand-over to technical support … tracking project progress and time against plan Onboarding Overseeing and supporting the Onboarding Manager, ensuring smooth day-to-day delivery of the standard onboarding process Professional Services Shaping the Professional Services offering from day one, including hands-on delivery and resourcing of Professional Services Project Management Maintaining strong project ...