7 of 7 SLA Jobs in Leeds

users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks• Log, triage and resolve incidents & service requests within SLA timeframes• Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress• Support client onboarding, device setup and user configuration (Windows & macOS)• Assist ...

internal leadership and client-facing engagement as the organisation continues to grow. Responsibilities Embedded Service Delivery Management Oversees service performance against agreed OLA's, SLA's & KPIs; Accountable for the management of major incidents (P1 and P2's) through to prompt and successful service restoration Accountable for planned and responsive ...

level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems ...

Liaison, working alongside an external project team if needed. What you'll be doing: Deliver regularly scheduled MI for Client Liaison management within agreed SLA Respond to ad-hoc requests for MI from Client Liaison management and external departments. Support the production of fortnightly and six-monthly regulatory reporting ...

understanding of Project Management methodologies Work directly with Sales, Project Managers, & deployment resources to ensure flawless execution of our implementations Ensure customer satisfaction and SLA's are exceeded Continuous focus on services improvements Comprehensive understanding of financial management & cost control practices Maintain communication with customers and WWT staff Personnel management ...

SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they ...

business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional … issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administering client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising ...