7 of 7 SLA Jobs in Leeds

e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement click apply for full job details ...

communications, and effective resolution. Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. … Minimum 5 years' experience in a Service Delivery/Service Management role Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement Strong customer-service orientation with a pragmatic problem-solving approach Proven advocate and practitioner of ITIL best-practice processes Experience in a customer-facing ...

communications, and effective resolution. Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. … Minimum 5 years’ experience in a Service Delivery/Service Management role Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement Strong customer‐service orientation with a pragmatic problem‐solving approach Proven advocate and practitioner of ITIL best‐practice processes Experience in a customer‐facing ...

Provide expertise in UK Payroll, Pension, and Absence processes. Support integrations, data migrations, reporting, and system enhancements. Resolve functional issues and manage tickets within SLA timelines. Work across the full SDLC, including testing, documentation, and training. Communicate solutions effectively with technical and business stakeholders. Required Experience 10-15 years' experience ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote … Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL ...

Please hit the button to Apply and/or call Will Martin at InfraView for further info. Service Manager Framework call offs, Performance MI, SLA s, KPI S, Enterprise Agreements - £50,000 - £55,000 Manchester - Hybrid ...