9 of 9 Service Management Jobs in Leeds

Title Supply & Service Manager Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category IT Operations Closing Date 17 August 2026 We’re looking for a Service Manager to take ownership of our Blue Yonder Forecast & Fulfilment … service - a critical platform that underpins replenishment across our depots and stores. This is a high-impact role with the scope to shape how the service operates, influence strategy, and drive meaningful improvements. You’ll have the autonomy to embed best practice, enhance performance, and ensure the service ...

looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day. About The Role This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. … will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What You Will Be Doing Lead multi-disciplinary support teams, building ...

practice Primary Care Network (PCN) and its corresponding Limited Company. Working as the central Business and Transformation Lead, this role drives network growth, financial management, statutory compliance, and modernisation. Crucially, this post focuses on corporate infrastructure, contract compliance, and change management. It leaves day-to-day staff coordination … Partner with the PCN CD, PCN Board, and Company Directorship to design, document, and execute long-term strategic plans and business cases. DES Contract Management: Take the absolute lead on overseeing, reviewing, and ensuring network compliance with the NHS England Network Contract DES specifications. Neighbourhood Evolution Support: Guide ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery … support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber ...

systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost-effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line support … working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required. Microsoft Server (2025, 2022, 2019) Microsoft environments: Azure (including ...

direct reports initially), with responsibility for: - Building and owning the Group IT strategy, operating model and governance framework - Standardising Microsoft 365, identity, endpoint management and collaboration tools across the Group - Driving the Group's cyber security, risk and resilience agenda - Embedding ITIL-aligned service management ...

experience delivering complex AI software implementation projects. Strong commercial acumen covering budgets, forecasting, utilisation and profitability. Experience building, leading and scaling teams. Excellent stakeholder management and executive-level communication skills. Experience with Microsoft, Sage or Salesforce ecosystems, ERP, CRM or enterprise software platforms, and a background within Field Service Management or AI workflow automation (desirable). What Success Looks Like Building a scalable AI Professional Services function that supports rapid growth. Improving implementation quality, customer satisfaction and time-to-value. Increasing utilisation, project profitability and delivery performance. Creating a high-performing team and operating model that drives ...

excellence and organisational design within a rapidly growing AI technology environment. Leeds - Office Based 30 Days Holiday + Bank Holidays (rising to 35 with service) + Work Anniversary Day Off Professional Services Leadership & Strategy: Define and execute the AI Professional Services strategy in line with business growth objectives. Lead … Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered on time and within budget. Introduce robust AI governance, risk management, change control and delivery reporting frameworks. Create repeatable deployment methodologies and implementation playbooks that support scalable growth. Ensure customers successfully transition from implementation into ...

annum, dependent on experience Leeds - Office Based with UK Travel 30 days holiday (increasing by one day per year of service, up to 35 ) + Bank Holidays + Work Anniversary Day Off Excellent career growth opportunities in a thriving start-up environment Benefits include Wellbeing Support, Bright Exchange Discounts … speed up time-to-value. Skills & Experience Essential: Experience within a SaaS business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management SaaS. The ability to simplify and explain technical concepts such as workflows, integrations or APIs. Experience designing structured training programmes or learning ...