1 to 25 of 39 Customer Service Jobs in Leicestershire

strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect … Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager More ❯

Job Title: First Line Service Desk Analyst Location: Leicester Type: Full -Time Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you’ll serve … first point of contact for IT support queries, assisting users across the organisation. You’ll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software … mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in-person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes More ❯

at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests with a can-do attitude, ensuring prompt and efficient resolution. What makes you a great fit: Driving Licence and access to a car … for occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of … experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

Leicester Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting … role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring … team's success. Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders. Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer. Adaptability and Commercial More ❯

Lead IT infrastructure and digital projects Analyze business processes and develop tech strategies Provide advanced support using ServiceNow and ITIL best practices Deliver outstanding customer service and user training Work closely with teams to implement solutions that drive results What You Bring: Degree or relevant IT certifications 4+ … years' IT experience, including project management Strong communication, problem-solving, and customer service skills Experience with ServiceNow and in manufacturing environments Proactive, detail-oriented, and strategic thinker Bachelor's degree in IT, Computer Science, or relevant certifications (e.g., ITIL, Microsoft, CompTIA) If you're ready to take your More ❯

UK. Main duties of the job Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times. About us Since 2012, CHEC has been working with the NHS to increase … in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job responsibilities Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members. Manage team workload … skills are utilised and the team run efficiently. Become a SystmOne mentor so staff can look for you for support and guidance. Provide exceptional customer service to patients, visitors and staff members. Proactively look at clinic capacity and change appointment slots or add/remove clinics depending on More ❯

Our client has an excellent new opportunity for a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team's remit. This position would suit those … with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set … administration and data process. Internal administration What We're Looking For Preferably educated to Graduate level/similar qualification or qualified by experience. Strong customer focus with a commitment to delivering exceptional service. Excellent communication skills Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook. The ability to More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and acts as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

Premier Customer Success Manager - NHS Software Join to apply for the Premier Customer Success Manager - NHS Software role at The Access Group Premier Customer Success Manager - NHS Software 1 week ago Be among the first 25 applicants Join to apply for the Premier Customer Success Manager … NHS Software role at The Access Group Direct message the job poster from The Access Group Premier Customer Success Manager - NHS Software This role will be based 3 days a week in the office We are looking for people to join the Access family, who share our passion for … that matters to you. About you: You are a highly collaborative, strategic professional with a strong background in executive stakeholder engagement, digital transformation, and customer success. With a proven track record of working with NHS leaders, and ideally community mental health organisations, you excel at driving meaningful impact through More ❯

Service Desk Supervisor Leicester £35,000 - £42,000 Role: We're looking for a hands on Service Desk Supervisor to manage and oversee the day to day operations of an enterprise environment's internal IT Service Desk. This person will ensure SLAs are met, ensuring excellent customer service and also fostering an environment of growth for colleagues on the service desk. This role would require managing 1st and 2nd line Support Analysts, acting as a senior technical authority and offering guidance through escalated queries and driving continuous improvement. Company: They're a large retailer … major incidents to arrive at resolutions. Conducting problem management, route cause analysis and reducing repeated tickets. Introduce new and best working practices to the service desk especially where new technologies are brought into their environment. Creating documentation and knowledge based articles for colleagues. Planning weekly rotas ensuring sufficient cover More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

services strategy and helping our teams to continue to thrive on our journey of providing customers with the very best technical support possible, through customer-centric solutions and a continuous service approach. About Us: We are a leading global manufacturer of cutting-edge gate automation equipment, intercom access … solutions. Our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services. Role Overview: As Technical Services Director … excelling in technical support, you will be asked to take the reins on these work in progress projects, using your previous experience and strong customer service approach, to help us reach new heights in technical support! Technical Workflow – CRM Over the last year we have been working hard More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

AD, Windows Server, and Firewalls/Security. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Azure, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service More ❯

to the Technical Services Manager, your responsibilities will include: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service More ❯

company forward, advising on best policies and procedures. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service More ❯

Thought about a career in sustainability or energy management? Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector. Joining our Bureau team opens doors across the organisation , empowering you with foundational skills sought after by a several … minds to help us support people on their Net Zero journey. All you need is: Logical thinking skills Exceptional telephone communication skills, with a customer-focused approach Effective and proactive problem-solving skills Strong attention to detail Working experience with Microsoft Office/365, particularly Microsoft Excel Energy/… within the agreed SLA's Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff Accurately update the customer's energy usage data monthly and ensuring profiles are updated per supplier information Carrying out historic bill validation on an ad-hoc basis We More ❯

Job Title: Field Service Engineer ATM/IT Location: Edinburgh, Bristol, Swindon, South London, Birmingham Contract Duration: Minimum 2-month contract with potential extension to 3-4 months Salary: £160 pay Inside IR35 Overtime Hourly Rate: £18.83 per hour Working Hours: Monday to Friday (On-call weekends may apply … Responsibilities: Perform first-line maintenance tasks on ATM machines, including card machine swaps and printer calls Handle hardware issues related to terminals and printers Service up to 5 calls per day Van and fuel card provided Requirements: Previous experience in field service or similar technical roles such as … Electrotechnical, ATM, and EPOS machines Excellent customer service and communication skills Ability to work independently and follow established processes Must be flexible for weekend on-call shifts if required Full UK driving license Clear DBS What We Offer: Competitive pay: £160 per day/£18.83 per hour Van More ❯

Dynamics 365. Develop and manage integrations with external systems ensuring data consistency and performance. Extend modules to improve operations in finance, warehousing, sales, and customer service. Customise the Finance module to support compliance, reporting, and operational efficiency. Identify and manage technical dependencies across Dynamics 365, Azure services, and Power More ❯

role: The role of a test engineer involves working to evaluate and test products primarily for safety, efficiency, fit for purpose or for bespoke customer requirements. You will be ensuring products successfully pass testing, providing confidence that products are up to the required standard, and allowing market distribution of … issues in testing which impact performance or quality of results. To liaise with clients and advise on the status of work to facilitate premier customer service & on-time delivery on all work and projects. Respond to customer queries and provide technical support. Develop technical skills to enhance … of computer literacy and working knowledge of MS Office or equivalent. Good communication skills and the ability to write clear and concise reports. Positive customer focused approach to work and communication with colleagues. Solutions orientated, support change with a can-do approach. Desirable Skills & Experience: Qualification to HNC/ More ❯