21 of 21 Customer Service Jobs in Leicestershire

Service Improvement Lead Leicester (Hybrid) 4 month Contract Full Time, Monday to Friday Up to £600 per day (DOE) We are recruiting for an experienced Service Improvement Lead to join a busy Leicester based company on an initial 4-month contract. This Service Improvement Lead role … ideal for someone who enjoys solving operational challenges, improving customer journeys, and driving meaningful service improvements within complex environments. The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams ...

Title: First Line Service Desk Analyst Location: Leicester Salary: £25,400 Overview: A leading organisation is currently seeking a motivated and customer-focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you’ll serve … first point of contact for IT support queries, assisting users across the organisation. You’ll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software ...

Service Desk Coalville £13.50 per hour Monday to Friday, 8:00am – 5:00pm The Role We are currently seeking a friendly, organised, and customer-focused Service Desk Receptionist to join our team in Coalville. This is a fantastic opportunity for someone who enjoys working in a fast … paced environment and delivering a high standard of customer service. As the first point of contact, you will play a key role in ensuring the smooth day-to-day running of the service desk and providing support to both customers and internal teams. Key Responsibilities Acting ...

high-volume data, identifying trends, and turning insight into meaningful operational improvements.This Data Analyst position will focus on real-time monitoring, forecasting and analysing customer contact trends across calls, emails and case management activity. You’ll also support CRM optimisation within Microsoft Dynamics 365, helping improve how customer interactions are managed and reported.Working as a Data Analyst, you’ll collaborate closely with operational leaders, customer experience teams and technical stakeholders to deliver clear, insight-led recommendations that improve service performance and decision-making.What You’ll Be Doing As a Data Analyst, you’ll monitor real ...

million users and over 40,000 organisations rely on Access software to help their organisation thrive. Responsibilities: Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s Acting … customers and internal user base To log, update and manage all calls via the IT call logging system Incident categorisation, prioritisation and escalation of Service Desk incidents and requests To take ownership of problems and be proactive when dealing with all issues Provide basic maintenance and break-fix solutions ...

Team & Focus of the Role Our IT Service & Infrastructure team are looking for a new Systems Support Engineer to come and join the team, on a 5-month fixed term contract. Working alongside our team, you will be responsible for onsite service and support needs for employees around … onboard and off board. Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. You will track, log and correct information using our ITSM tools to protect assets and components. You will maintain ...

Your First Year at Vectare Months 1–3: Introduction to Vectare's Operations and Initial Training Orientation & Overview Training in Operations Team Building Activities Customer Service Skills Development Practical Customer Service Experience Months 4–6: Shadowing and Assisting in Client Relationship Management Shadowing Account Managers Assisting … quality experience. Work collaboratively with other teams (Contact, Development, Operations, Support, Implementation, etc.) to serve client needs. Provide consultative partnerships to maximise product and service efficacy for clients. Retention Track and understand the health of clients within the portfolio. Identify at-risk situations and work closely with the Client ...

support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device … connectivity, escalating more complex issues where required Assist with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues ...

technology we use. What you will be doing You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service … technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working. Essential criteria Full ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition. We are looking for a Technical Support & Customer Services Technician to join our growing team. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, customer interaction … working within a fast-paced technology environment. The Role As a Customer Services Support Technician, you will play a key role in supporting our customers by providing technical expertise, diagnosing product and software issues. You will also work closely with our Sales and Services teams to ensure customer ...

will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require … flexible working hours, based upon the service requirements of the HIS client base. Main duties of the job Act as first point of contact for HIS Service end-users on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service ...

reading. What's in it for you? Salary: £35,000 - £42,000 Hybrid working (typically 1 day from home) Join a well-established IT Service Provider Work across a broad Microsoft technology stack Become a key technical escalation point within the team Opportunity to mentor and support other engineers … Stable, service-focused environment Opportunity to progress into project delivery What's the role really about? This is a true 3rd line support role. Not project delivery. Not pre-sales. Not architecture. You'll be the senior technical escalation point for the service desk team, helping resolve ...

reading. What's in it for you? Salary: £35,000 - £42,000 Hybrid working (typically 1 day from home) Join a well-established IT Service Provider Work across a broad Microsoft technology stack Become a key technical escalation point within the team Opportunity to mentor and support other engineers … Stable, service-focused environment Opportunity to progress into project delivery What's the role really about? This is a true 3rd line support role. Not project delivery. Not pre-sales. Not architecture. You'll be the senior technical escalation point for the service desk team, helping resolve ...

business operates through a highly collaborative carrier model, making this a critical strategic leadership role focused on carrier partnerships, network optimisation, transport procurement, and customer delivery excellence. This is an outstanding opportunity for a commercially astute transport leader with strong market relationships, deep operational expertise, and the ability … build scalable transport solutions through external carrier networks in a fast-paced, customer-centric logistics environment. The Role: The Head of UK Transport Network and Carrier Management will play a pivotal role in overseeing end to end operations, leading multi-site UK external Transport operations. Your responsibilities will include ...

staff and students, and escalate to 2nd line as and when required To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication Ensuring requests are dealt with quickly and efficiently, while prioritising tasks Changing staff and student passwords on various Trust systems … CCTV queries when requested in a confidential manner To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery To work in a confidential manner when handling data Maintain high professional standards of conduct, attendance and punctuality To be willing to assist ...

This is an exciting opportunity for someone looking to begin a career in administration, data management, and customer service within the healthcare sector. The successful candidate will support the day-to-day running of the clinic. The role will include both administrative and receptionist responsibilities. Role Greeting patients … Closing Date Friday, 26th June 2026 Start Date Wednesday, 1st July 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE, grade Grade ...

people-focused sales and relationship professional with a passion for delivering exceptional customer experiences? We're recruiting for an experienced Business Development Manager to join a well-established care provider and play a pivotal role in driving occupancy, community engagement and resident experience within a welcoming care environment. This … community and healthcare sector Coordinating events, PR activity and social media presence Driving occupancy and private funding growth Supporting seamless move-ins and excellent customer journeys Developing local marketing initiatives and outreach campaigns Monitoring competitor activity and market trends This is a highly visible role suited to someone ...

Closing Date Thursday, 18th June 2026 Start Date Monday, 6th July 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4/… relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across ...

based in the Leicestershire area. The role involves identifying and generating new sales leads, managing existing accounts, fostering strong client relationships, and delivering exceptional customer service. The Sales Account Executive will play a key role in growing the company’s customer base and driving revenue by leveraging Contona ...