26 to 31 of 31 ITIL Jobs in Leicestershire

CCNP level). Experience with Cisco wireless networking, CATALYST, Nexus, and SAN switches. Experience with either Palo Alto, Checkpoint, Fortigate Familiarity with Cisco ACI. ITIL framework knowledge. F5 BigIP load balancing and WAF administration. Benefits Salary up to £47,000 + up to 20% bonus Hybrid working: 2 days ...

troubleshooting, communication, and documentation skills Preferred/Advantageous Skills Experience with virtualization (VMware/Hyper-V) Exposure to cloud platforms (Azure – advantage) Familiarity with ITIL or service management frameworks Experience working in SME or enterprise environments Education & Certifications Bachelor's degree in IT, Computer Science, or related field (preferred) Relevant … certifications (advantage): Microsoft certifications CompTIA Network+/Security+ ITIL Foundation What We Offer Opportunity to work in a stable and growing IT environment Exposure to modern infrastructure and cloud technologies Autonomy and responsibility in a senior support role Competitive salary based on experience In-house training and continuous professional development ...

troubleshooting, communication, and documentation skills Preferred/Advantageous Skills Experience with virtualization (VMware/Hyper-V) Exposure to cloud platforms (Azure – advantage) Familiarity with ITIL or service management frameworks Experience working in SME or enterprise environments Education & Certifications Bachelor's degree in IT, Computer Science, or related field (preferred) Relevant … certifications (advantage): Microsoft certifications CompTIA Network+/Security+ ITIL Foundation What We Offer Opportunity to work in a stable and growing IT environment Exposure to modern infrastructure and cloud technologies Autonomy and responsibility in a senior support role Competitive salary based on experience In-house training and continuous professional development ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

following a recent operating model change towards a single, modern, high-performing centralised IT function. This role specifically is to shape and lead an ITIL-aligned group IT Service Operations capability, across IT Support, Service, Infrastructure, Platforms and On-site support. The Service Operations operating structure has not yet been … Service Operations function. Operational governance Standardisation of service tooling into a single Group instance. Vendor leadership and optimisation. Continuous service improvement and innovation using ITIL best practice. Own the Cloud Platforms strategy (currently hybrid cloud, predominently AWS). The Person Senior IT Service Operations leader in a complex, multi-region ...

operational support across a wide range of telephony infrastructure, including proactive health checks and reporting. Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met. Deliver project-related work such as the installation and configuration of new telephone systems or equipment. Create … users. Desirable: Experience with Contact Centre technologies (e.g. Netcall). Knowledge of MS Teams Voice integration . Understanding of voicemail services and telephony integrations. ITIL v4 Foundation certification. Basic networking knowledge (IP routing, VLANs, QoS, etc.). Attributes Demonstrates strong practical problem-solving ability. Contributes actively to continuous improvement initiatives. ...