2 of 2 Service Desk Analyst Jobs in Liverpool

Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12 month fixed term contract (maternity cover). Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a competitive salary of between £26,000 - £28,000 (dependant … property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this Service Desk Analyst will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all incidents are recorded on … the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which cant be resolved at the service desk are escalated to the relevant teams and More ❯

IT Service Desk Analyst required to work office based, Monday to Friday in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be expected to be on call, once on month. You will be reporting directly to the IT Service Desk Lead. You will be joining the IT Service Desk … to ensure seamless IT operations. You will be required to meticulously document and log support activities and resolutions. You will place a strong emphasis on delivering high-quality customer service and support. Skills required: Proven 6 months to 12 months as 1st line in IT. Enjoy working in a collaborative and team-orientated environment. Strong troubleshooting and problem-solving … Ability to self-manage and prioritise multiple tasks. Capability to work on a rotating shift schedule, including weekends (once a month) and bank holidays. A positive attitude toward customer-service and willingness to go the extra mile to assist. An interest in IT and related subjects and a passion for customer service. Full training will be given. Please send More ❯