Alexander Mann Solutions - Public Sector Resourcing
On behalf of the Cabinet Office, we are looking for a ServiceDeskAnalyst (Inside IR35) for a 4 month contract based Hybrid in Liverpool. Operating within the heart of Government, as a ServiceDeskAnalyst you will be acting as the first point of contact for all users operating on the Official platform … a hybrid role providing support via the telephone as well as at our local Liverpool office providing our users face to face support at our Tech Hub. As a ServiceDeskAnalyst you will: . Provide first and second line support for all IT related issues, interacting with a diverse user base. . Build, manage, support, asset … track and maintain all associated hardware devices. . Rotation between phone and IT portal ticket support, and user facing assistance at deskside. . Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales. . Create, issue and manage/maintain corporate accounts for joiners/leavers. . Processing service requests. . Work collaboratively across More ❯
ServiceDeskAnalyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A ServiceDeskAnalyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯
ServiceDeskAnalyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A ServiceDeskAnalyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯
