Service Desk Analyst Jobs in Liverpool

Service Desk Analyst
Merseyside > Liverpool

The median Service Desk Analyst salary in Liverpool is £24,000 per year, according to job vacancies posted during the 6 months leading to 27 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
27 Jun 2025
Same period 2024 Same period 2023
Rank 38 66 93
Rank change year-on-year +28 +27 -23
Permanent jobs requiring a Service Desk Analyst 7 21 4
As % of all permanent jobs advertised in Liverpool 2.32% 1.79% 0.46%
As % of the Job Titles category 2.46% 1.85% 0.51%
Number of salaries quoted 1 18 4
10th Percentile - £21,250 £20,900
25th Percentile £23,250 £22,000 £21,125
Median annual salary (50th Percentile) £24,000 £23,000 £23,500
Median % change year-on-year +4.35% -2.13% -
75th Percentile £24,750 £24,000 £24,813
90th Percentile - £25,000 £24,925
Merseyside median annual salary £24,000 £23,000 £23,500
% change year-on-year +4.35% -2.13% -

All Permanent IT Job Vacancies
Liverpool

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Liverpool with a recognized job title 285 1,133 778
% of permanent jobs with a recognized job title 94.37% 96.59% 89.84%
Number of salaries quoted 166 799 363
10th Percentile £25,750 £26,950 £27,250
25th Percentile £35,000 £35,000 £37,144
Median annual salary (50th Percentile) £49,750 £47,500 £47,500
Median % change year-on-year +4.74% - -
75th Percentile £67,500 £64,375 £59,500
90th Percentile £76,875 £80,000 £70,000
Merseyside median annual salary £46,000 £45,000 £45,000
% change year-on-year +2.22% - -5.26%

Service Desk Analyst
Job Vacancy Trend in Liverpool

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Liverpool.

Job vacancy trend for Service Desk Analyst in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

3-month moving average salary quoted in jobs citing Service Desk Analyst in Liverpool.

Salary trend for Service Desk Analyst in Liverpool

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Liverpool

For the 6 months to 27 June 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Liverpool region featuring Service Desk Analyst in the job title.

1 7 (100.00%) Customer Service
2 6 (85.71%) Microsoft 365
2 6 (85.71%) Windows
2 6 (85.71%) SharePoint
2 6 (85.71%) Microsoft
3 5 (71.43%) Active Directory
3 5 (71.43%) Sophos
3 5 (71.43%) Management Information System
3 5 (71.43%) Workflow
3 5 (71.43%) Finance
3 5 (71.43%) Agile
3 5 (71.43%) Incident Management
3 5 (71.43%) SCCM
3 5 (71.43%) Cloud Computing
3 5 (71.43%) Azure
3 5 (71.43%) ServiceNow
3 5 (71.43%) Mentoring
3 5 (71.43%) Coaching
3 5 (71.43%) Mimecast
3 5 (71.43%) Windows 10
3 5 (71.43%) ITIL
3 5 (71.43%) Creative Thinking
4 2 (28.57%) Problem-Solving
4 2 (28.57%) Continuous Improvement
5 1 (14.29%) Service Delivery
5 1 (14.29%) Firewall
5 1 (14.29%) Team-Oriented Environment
5 1 (14.29%) Decision-Making
5 1 (14.29%) Windows Server
5 1 (14.29%) Cybersecurity

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (85.71%) SharePoint
Cloud Services
1 6 (85.71%) Microsoft 365
2 5 (71.43%) Azure
2 5 (71.43%) Cloud Computing
2 5 (71.43%) Mimecast
Communications & Networking
1 1 (14.29%) Firewall
General
1 5 (71.43%) Finance
Miscellaneous
1 5 (71.43%) Management Information System
2 1 (14.29%) Team-Oriented Environment
Operating Systems
1 6 (85.71%) Windows
2 5 (71.43%) Windows 10
3 1 (14.29%) Windows Server
Processes & Methodologies
1 7 (100.00%) Customer Service
2 5 (71.43%) Agile
2 5 (71.43%) Coaching
2 5 (71.43%) Creative Thinking
2 5 (71.43%) Incident Management
2 5 (71.43%) ITIL
2 5 (71.43%) Mentoring
2 5 (71.43%) Workflow
3 2 (28.57%) Continuous Improvement
3 2 (28.57%) Problem-Solving
4 1 (14.29%) Cybersecurity
4 1 (14.29%) Decision-Making
4 1 (14.29%) Service Delivery
System Software
1 5 (71.43%) Active Directory
Systems Management
1 5 (71.43%) SCCM
Vendors
1 6 (85.71%) Microsoft
2 5 (71.43%) ServiceNow
2 5 (71.43%) Sophos