26 to 46 of 46 2nd Line Support Engineer Jobs in London

2nd Line Support Engineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all IT hardware and software used by end users. … comprehensive diagnostics with end users to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require the capability to confidently and More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We're looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you'll help drive efficiency, resilience, and user … and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support … Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we'd love to hear from you. 1st & 2nd Line Support - Manchester X 2 #J-18808-Ljbffr More ❯

Job Title: 2nd Line IT Support Engineer Reports To: Head of Product Development and Architecture Working Hours: 40 hours per week Location: London, UK Company Profile: Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are … customers, BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT). Description of Role: BEIS and DIT have over 10,500 users to support. Key Responsibilities: 2nd line support to 10,500 staff based across London Provide the Request catalogue services to the end users Assist with documenting and maintaining processes and … work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office 365 (thin and fat clients) expertise in end user support Troubleshooting in Zscaler and Okta is a must More ❯

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islin gton Train Station . This is an on-site role, Monday to Friday, providing essential support to over 200 users. The Role: As a key member of the IT team, you'll be the first point … of contact for all face-to-face and remote end-user issues. Your responsibilities will include: Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users. Identifying opportunities for IT process improvements and efficiency gains. Managing staff accounts and access permissions. Conducting IT inductions for all new starters. About … Networking essentials: WAN/LAN/DNS Slack & Zoom administration Jamf (for Apple device management) Support for Adobe Creative Cloud applications If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you! To Apply: Please submit your CV outlining your relevant experience. More ❯

IT Field Support Engineer/Onsite Second Line Technician Join to apply for the IT Field Support Engineer/Onsite Second Line Technician role at Aluminum Window Designs Ltd . Job Overview We have a fantastic new job opportunity for an Onsite IT Field Support Engineer with strong troubleshooting and user-facing skills to provide onsite deskside technical support. As an Onsite IT Field Support Engineer , you will provide desktop support, respond to first and second line service tickets, escalate issues as needed, and coordinate with third-party vendors for warranty repairs. Duties Resolve level … and 2 support cases related to end-user issues, infrastructure, and projects. Manage client expectations throughout troubleshooting. Handle incidents related to Mail/Office 365, connectivity, VIP issues, file restores, remote access, and password resets. Perform system maintenance like patching and upgrades. Manage Active Directory tasks such as user management, password resets, and group policies. Utilize support More ❯

Join to apply for the IT 2nd Line Support Engineer role at Aventum Group Who We Are Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are … platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team, responsible for leading and overseeing IT support across Aventum Group … and associated entities. We seek a candidate eager to develop personally while ensuring the business needs are met and expectations exceeded. This role involves support in all aspects of IT across the group. Tickets are submitted via email to our Helpdesk (Zendesk) and must be resolved in line with SLAs. Role Responsibilities Maintain a 99% SLA. More ❯

Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced … environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with … performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will … mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support for all issues while responding to first line and second line service tickets. As a successful candidate you will work with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty More ❯

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from McGregor Boyall Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall 2nd Line Support Engineer London, 4/5 days onsite MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering … Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at McGregor Boyall by 2x Get notified about new Second Line Support Engineer jobs in City Of London, England, United Kingdom . London, England, United Kingdom 3 weeks ago City Of London, England, United Kingdom … United Kingdom 1 week ago London, England, United Kingdom 7 months ago London, England, United Kingdom 1 week ago IT Support Engineer with 1st and 2nd Level Support London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom More ❯

Must drive and own a vehicle - on site 5 days a week and need a car to get there Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation & CompTIA. A financial services firm is seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support. This mid-level role ensures the smooth operation of their desktop environment and IT systems. You will provide timely support and maintenance for desktop software and hardware within the organisation, involving troubleshooting hardware issues, installing and configuring software applications, and ensuring user … workstations operate efficiently and securely. Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance. Key Responsibilities: Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment) Administer and troubleshoot Active Directory Set up and maintain desktops, laptops, printers, and mobile devices More ❯

and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You’ll be a key player in the Service … clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. What You’ll Be Doing Delivering 2nd line IT support to customers across hardware, software, and network issues. Acting as an escalation point for junior analysts, supporting their development. Maintaining ticket queues … issues and recommending process improvements. Conducting occasional on-site client visits in London. What We’re Looking For 3+ years in an IT support role, with solid 2nd line experience. Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS. Working knowledge of IT security tools (firewalls, antivirus, data protection). Excellent communication and interpersonal More ❯

Base pay range Direct message the job poster from Spectrum IT Recruitment Account Manager @ Spectrum IT | Recruitment, Customer Service Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers … company to obtain assistance with their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role … Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Spectrum IT Recruitment by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Continue with Google Continue with Google Continue with Google Continue with Google Ringwood, England, United Kingdom 2 weeks ago Little London More ❯

platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support … looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. … Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock More ❯

2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a … and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or … and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered. 2nd Line EUC Analyst More ❯

2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a … regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities … and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or More ❯

2nd Line Support Engineer, London (Wimbledon) Client: [Client details not provided] Location: London, Wimbledon Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 08.05.2025 Expiry Date: 22.06.2025 Job Description: Job title: 2nd Line Support Engineer About the role/company: This is a … great opportunity to join a growing IT Support company based in SW London. They are looking for an experienced 2nd Line Engineer. The company works with established clients in London, supporting their IT needs across both the Public and Private sectors, with recent growth in their customer base. The role involves supporting and working with … the latest Microsoft Cloud technologies. Ideally, you will have several years of experience supporting customers at a 2nd Line level and skills in the following technologies: Office 365 support and administration PowerShell scripting Windows Servers administration Mac exposure Not essential but nice to have: Previous experience working with a consultancy/MSP M365 Certifications Opportunities More ❯

11065SR £35k – 40k per year + benefits 2nd Line support engineer – ON SITE 5 DAYS A WEEK We are looking for an experienced 2nd Line support engineer to join our global manufacturing client. The ideal candidate will have a strong background as a 2nd Line support engineer/Floorwalker. The key for the role is to have a blend of the technical knowledge and a “customer focussed” attitude. Key Responsibilities Implementing and maintaining the IT infrastructure to ensure up-time and availability of the computer infrastructure, within defined budget limitations to obtain the company’s objectives and provide first … line support to end users. Hardware: Ensure installations, maintenance, replacement and security of the various servers and other micro devices (e.g. PC’s, Laptops, Network-and Barcode Printers, RF-terminals, LAN Network routers and switches...) Network: Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network More ❯

and B2B customers from SMEs to large international enterprises, they continue to shape the future of IT services. The award winning Cisco and Aruba Partner is searching for a 2nd Line Support Engineer to join the team. If you would like to learn more about this opportunity, feel free to reach out and … apply today! Responsibilities: Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities - Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical … support, implementing workarounds where appropriate. - Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. - Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills. About the team Veeqo () is Amazon's Free Shipping and … bond and enjoy each other's company in a more casual setting. The following article and video illustrates a bit more about Veeqo: BASIC QUALIFICATIONS - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. PREFERRED QUALIFICATIONS - Bachelor's degree More ❯

Social network you want to login/join with: 2nd Line Support Engineer, Hertfordshire Client: Tsr Select Location: Hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7b5b74ea3da3 Job Views: 12 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Description: Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanour. The … ideal candidate should express a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP). In this role as a 2nd Line Support Engineer, you will serve as the primary point of contact for clients, offering support for IT service contracts. The More ❯

Are you looking to advance your career in IT support? Join a leading governmental organisation in Gloucestershire renowned for its excellent team culture and a massive push towards training, development, and internal progression. Responsibilities: Handle technical escalations from the service desk team and participate in upgrade projects. Troubleshoot Airwave technical incidents. Manage and support Intune devices. … Skills and Must-Haves: Experience in service desk or 1st line support. Eagerness to learn and develop. Ability to obtain security clearance. Nice to Haves: Experience with Airwave radios. Intune experience. Benefits: £3,000 to £4,000 optional on-call allowance (1 in 4 weeks). Amazing pension scheme. Funded certifications and training. Salary: £33,915 Base Salary More ❯